Troubleshooting; Troubleshooting During Installation - Nortel BCM 4.0 Manual

Chapter 4

Troubleshooting

This chapter is about:
•

Troubleshooting during installation

• Troubleshooting logon problems
• Troubleshooting Outlook 2002 problems
• Troubleshooting Lotus Notes logon problems
• Troubleshooting after logging on
• Internet Mail client error messages
• Accessing Unified Messaging online Help
• Using Unified Messaging Support Tools
• CPTrace
This chapter discusses problems that subscribers can experience with Unified Messaging. The
troubleshooting information is divided into problems and suggested solutions. Based on the
expertise of subscribers, you can ask them to do some of the troubleshooting procedures.
If the suggested solution does not correct the problem, contact your Nortel representative.
The problems discussed here apply to all clients unless otherwise noted. Perform the suggested
procedures from the desktop computer, or, where noted, the Business Communications Manager
or administration client.
Troubleshooting during installation
Before you begin to install Unified Messaging for Microsoft Outlook, GroupWise, or Lotus Notes,
you require:
• the subscriber's CallPilot mailbox number
• the fully qualified domain name of the Business Communications Manager
• the SMTP/VPIM prefix of the Business Communications Manager
Note: Before you install Unified Messaging, make sure the Integrated Client (Microsoft
Outlook, GroupWise, or Lotus Notes) is working properly.
To obtain the Unified Messaging version number
1 If the subscriber cannot log on, but you require the CallPilot version number, navigate to:
windows\system\nmdcva.exe
2 Right-click the file and select Properties.
The Properties page appears.
BCM 4.0 Unified Messaging Configuration Guide
63