Nortel Web Center Portal Installation And Administration Manual page 363

July 2004
6 If you want the Web On Hold sequence to repeat in the customer's browser
until the Text Chat request is answered, click Cycle URLs.
Note:
If you do not select Cycle URLs, the customer's browser remains on the
!
last URL of the sequence until the Text Chat request is answered.
If you only select one URL and select Cycle URLs, the same web page
!
refreshes repeatedly.
7 Click the Save icon.
To change a URL sequence
1 On the Administration : Web On Hold window, from the Choose Skillset
drop-down menu, select the skillset of the Web On Hold sequence you
want to change.
2 Do one of the following:
In the Active URLs box, select a URL that you want to remove from the
!
sequence, and then click the Available icon.
In the Available URLs box, select a URL that you want to include in the
!
sequence, and then click the Active icon.
Tip: The easiest way to change a URL sequence is to move all Active URLs
to the list of Available URLs, and then move them back to the Active URLs
in the correct sequence.
3 Click the Save icon.
To edit a URL
1 If the URL you need to edit is in the Active URL list, select the skillset and
URL, and then move the URL to the list of Available URLs.
2 In the Available URLs list, select the URL you want to change.
Installation and Administration Guide
Result: The URL is moved from the Active URLs list to the list of
Available URLs.
Result: The URL is moved from the Available URLs list to the list of
Active URLs.
Managing Web Communications
363