Overview - Nortel Web Center Portal Installation And Administration Manual

Configuring Symposium Web Center Portal for e-mail and telephony integration

Overview

After you complete the installation of the Symposium Web Center Portal
components, you must configure your system for e-mail and telephony
integration using the procedures in this chapter.
Follow the "Symposium Web Center Portal configuration checklist" on page 535
to ensure that you complete all of the required configuration tasks in this chapter.
This chapter explains how to complete the following tasks:
configuring the DTH for TAPI
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configuring the DTH and the Transaction Monitor parameters
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configuring the Host Data Exchange service
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changing the default values for the Portal Agent Interface
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configuring canceled transactions
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194 Nortel Networks Symposium Web Center Portal
Standard 2.0