Configuring The Handling Of Canceled Transactions - Nortel Web Center Portal Installation And Administration Manual

Configuring Symposium Web Center Portal for e-mail and telephony integration
Configuring the handling of canceled
transactions
Introduction
Follow the procedure in this section to configure the state into which the
transaction goes when an agent closes a transaction without saving. By default
the transaction goes into the Pending state when and agent closes the transaction
without saving.
To configure the handling of canceled transactions
1 On your Symposium Web Center Portal server, browse to the UserDef.vbs
file (for example C:\Inetpub\wwwroot\Agent\UserDef.vbs).
2 Open the UserDef.vbs file with Notepad.
3 Locate the following section of the file:
'* Flag variable used to indicate what status a transaction
is set to when an agent
'* closes down the transaction page without saving (when
they click on the swcp close
'* button or the IE browser close button). The default
behaviour (flag is true) is for a
'* New, New Reply or Pending transaction to go to Pending
status.
'* The non-default behaviour (setting the flag to false) is
for a
'* New transaction to stay New, New Reply to stay at New
Reply and Pending to stay at Pending. '* Closed
transactions will remain in a Closed status whether the
flag is true or false.
*****************************************************
Const TXN_CLOSING_DEFAULT_BEHAVIOUR = true
*****************************************************
4 If you do not want Symposium Web Center Portal to place the transaction
into the Pending state when the agent closes a transaction without saving,
226 Nortel Networks Symposium Web Center Portal
Standard 2.0