Nortel Web Center Portal Installation And Administration Manual page 513

July 2004
Agent Interface fails to connect to the database
If the Agent Interface fails to connect to the database, shut down and restart the
Symposium Web Center Portal - Agent Interface Server.
From the Start menu, choose Programs ➝ Administrative Tools ➝
1
Services.
2 Right-click the Agent Interface service.
3 Click restart.
The agent's transaction window is empty
The agent's transaction window may be empty when one of the following events
occurs:
The database does not contain a New, New Reply, or Pending transaction.
!
The agent is not assigned to the correct skillset to view the transactions.
!
The database is not running.
!
You do not have a license, or you exceeded the limits for your license.
!
Agent responses are not updated
If you find that the agent responses are not updated, verify that the database is
running. For more information, verify the database log file.
Installation and Administration Guide
Troubleshooting
513