Dashboard Utility Limitations - Nortel Web Center Portal Installation And Administration Manual

Dashboard utility

Dashboard utility limitations

Introduction
This section provides information about the elements of the Symposium Web
Center Portal system that the Dashboard utility cannot monitor. For example, it
checks that the Symposium Web Center Portal Email Manager service is
running, that the Mail Server is running, and that you can log on to the
mailboxes, but with the limitations specified in the following section. You
should review any errors reported in the event log carefully.
Limitations
Note: If the Dashboard is installed on a computer other than the Symposium
Web Center Portal server, where TAPI is enabled, the TAPI checks are executed,
but reflect the status of the locally assigned lines rather than the DTH TAPI
lines.
The Dashboard can only determine if the service or process is stopped or
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started. If it is changed to a paused state manually, the Dashboard does not
display a change of status.
Ping checks are in place; however, if remote servers suddenly become
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unavailable during a Dashboard update, attempts that are in progress to
retrieve data remotely may take time to return, resulting in a slow update
cycle or a delay in exiting the application.
If you have a system with a lot of mailboxes or many large attachment files
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it may take a long time to log on. These factors increase the time required to
perform a full update.
The dashboard is not aware of disabled alias mailboxes. It attempts to check
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all mailboxes (even if configured) and flags an error for alias mailboxes
even if they are not disabled.
608 Nortel Networks Symposium Web Center Portal
Standard 2.0