Index - Nortel Web Center Portal Installation And Administration Manual

Index

A
access class
Call Center Agent
Call Center Supervisor
access classes
307
ACD blending
543
Active X
188
adding
administrators
322
,
supervisors
322 324
,
Address Book
23 338
configuring
338
Administration
Web Communications
Administrative datafill
administrator
deleting
324
description
19
agent access, configuring
Agent Interface
172
agent PC
requirements
32
agent PCs
configuring for TAPI Service Providers
agent roaming
190
agent state
480
Agent Workbook
172
antivirus software
39
Apache Tomcat
–
configuring
158 159
–
installing
154 157
Apache Web Server
148
configuring
158
archive
430
archiving data
429
restoring data
432
archive utility
429
attachment
encoding
252
attachment directories
configuring
258
Installation and Administration Guide
307
307
,
324
345
477
187
, ,
226 330
–
154
designating
sharing
257
auto-acknowledgement
automatic refresh
auto-reply
248
auto-response
adding attachments
creating
249
inserting data
setting up
B
backup
clearing a scheduled backup
database
439
scheduling a backup
backup utility
barring addresses
C
Call ID
216
173
cancelled transactions
chat log
351
checklist
agent PC
525
configuration
Email Manager
External Web server
installation sequence
Portal Administrator
Portal Agent Interface
Portal Desktop
Portal Server
pre-installation
pre-migration
Web Communications
CLAN
482
settings
510
258
248
225
252
250
248
438
436
435
241
226
535
537
,
534 627
523
532
533
536
530
526
538
655
, ,
547 549
699