Nortel Web Center Portal Installation And Administration Manual page 300

Symposium Web Center Portal Rules Administration
3 The name of the application appears in the text box at the bottom of the
window.
4 Continue with the next procedure to choose an auto-reply for a new rule.
Example of an application working with a rule
The Symposium Web Center Portal administrator configures the system so that
any application level scripts returned through HDX are for Gold use only. This is
the script to which the call is transferred in Symposium Call Center Server.
The Master script checks the CDNs and executes the MM_SWCP_Sales script.
The script performs an HDX lookup to the Symposium Web Center Portal
database. It is determined that this customer is a Gold customer and should
receive special treatment.
To assign an auto-reply to a new rule
If you assign an auto-response to both the skillset and the rule, the customer only
receives the auto-reply from the rule.
1 On the New Rule window, click the Auto-Reply tab.
Result: The following window appears:
300 Nortel Networks Symposium Web Center Portal
Standard 2.0