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July 2004
1.
Log on to the mailbox using an e-mail client.
2.
Verify that the domain name, account name, mailbox name, and password
match the e-mail server settings.
3.
Verify that the e-mail server is running and that it is set up properly. For
more information, refer to "Configuring e-mail for Symposium Web Center
Portal" on page 229.
4.
Verify the log files.
5.
Use telnet to verify the user names on the server.
To use telnet to verify the user names on the server
1
From the Start menu, choose Run.
2
Type telnet <mailserver> 110 (where 110 is the port number for POP3),
and then press Enter.
3
Log on to the e-mail server.
Result: If the logon is successful, a message like this one appears:
+OK X1 NT-POP3 Server mail009 (IMail 7.04 997957-16)
user billing
+OK send your password
pass abc123
+OK maildrop locked and ready
If the logon was not successful, a message like this one
appears:
+OK X1 NT-POP3 Server mail009 (IMail 7.04 998172-17)
user billing
+OK send your password
pass 123abc
-ERR Invalid userid/password
The Symposium Web Center Portal inbox did not receive e-mail
Verify that the e-mail server is working properly.
Installation and Administration Guide
Troubleshooting
501
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Table of Contents
Troubleshooting
