Xerox support services
Xerox Customer Education
XDSS will also send you a Xerox Customer Documentation
Catalog free of charge upon request. To order documents or
request a Xerox Customer Documentation Catalog, call XDSS at
1-800-327-9753, between the hours of 6:00 a.m. and 5:00 p.m.,
Pacific time (U. S. only).
XDSS representatives will explain the services available, answer
your questions, and take orders for documentation.
XDSS also has a web page from which you can order customer
documentation and/or obtain a catalog. Its address is:
Operator training is conducted at your location by your Xerox
system analyst or other identified representative, shortly after the
printer is installed. Training takes two to four hours, depending on
the system configuration. It includes hands-on practice running
basic jobs, performing routine maintenance, and solving
problems. Determine the number of operators you want to attend
the initial training and schedule training dates and times through
your Xerox sales representative.
Additional training classes, such as Advanced Customer Training
(ACT) for operators, teach advanced service and maintenance
skills. Your sales representative can give you information on
availability of ACT training.
A variety of classes and workshops are available through Xerox
Customer Education (refer to the following section).
Xerox offers classes and tutorial documents on various topics
relating to printing systems and document production. For
information about Xerox training courses, or to receive a catalog,
call Xerox Customer Education at 1-800-445-5554 (U. S. only).
Customer Education has a web page where you can obtain
additional information. Its address is:
Installation Planning Guide