Customer Support; Operator Training - Xerox DocuTech 6100 Install Manual
Xerox docutech 6100: install guide
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Also See for DocuTech 6100:
- Operator's manual (140 pages) ,
- Planning manual (16 pages) ,
- Install manual (2 pages)
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Maintenance and support services
Customer support
Operator training
6-2
The customer support center is available to address your
applications problems or to direct you to the appropriate
documentation.
The key to effective use of the support center is correct
identification of the problem. Before calling the support center, it
is helpful to have the following information available:
•
A list of any error messages
•
An explanation of how output is different from what you
expected
•
An assessment of whether the symptoms follow a pattern or
occur randomly
•
A list of special conditions that may have caused the
problem:
– New applications
– Changes made to the software
– Recent service performed
– Pervious conditions under which the application has
printed properly
To contact the U.S. Xerox Customer Support Center, call: 1-800-
821-2797. The Xerox Customer Support Center provides 24
hour support.
Operator training is conducted either at your location or at a
Xerox Customer Education Center shortly after the DocuTech
printer is installed. The training includes hands-on practice
running basic jobs, performing routine maintenance, and solving
problems. Determine the number of operators you want to attend
the initial training and schedule training dates and times through
your sales representative.
DocuTech 61xx Installation Planning Guide
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