Send Logs Directly To Service Support; Disposing Of Contaminated Waste - Hologic Panther System Operator's Manual

The system retrieves log files, compresses the files, and exports them to the output
directory. An activity status bar is displayed during this process. When the task is
complete, a confirmation window opens.
7. From the confirmation window, select OK.
The file will appear in the save destination following the naming convention:
PantherLogs_YYYYMMDD_HHMMSS*.gpz
(* The date and time represent the time that the file was created.)

Send Logs Directly to Service Support

Panther System logs can be sent directly to Hologic Technical Support if the system has
remote diagnostic capabilities. Expedite the transmission of logs data by sending the logs
directly to Hologic Technical Support when troubleshooting system issues. Remote
Diagnostics must be functional and the Enable Remote Diagnostics configuration
setting must be enabled through the User Interface menu on the System Configuration
screen to use this functionality.
Complete the following procedure for exporting system log files directly to Hologic
Technical Support when instructed by Hologic Technical Support. Do not send logs when
the system is in the Assay Processing state.
1. From the Messages screen, select Send Logs.
A Send Logs window opens.
2. Select the start and end dates on the Send Logs window as specified by Hologic
Technical Support and select OK for each when done.
3. Select the categories as specified by Hologic Technical Support.
4. Select Send to Service Support.
5. From the confirmation window, select Yes.
The system retrieves log files, compresses the files, and exports them to Hologic
Technical Support. An activity status bar is displayed during this process. When the
task is complete, a confirmation window opens.
6. From the confirmation window, select OK.

Disposing of Contaminated Waste

If an error message is generated that cites the possible presence of contaminated waste
in the waste containers, perform the following tasks.
To dispose of potentially contaminated waste:
1. Perform one of the following tasks:
Select the appropriate waste icon at the bottom of the screen.
l
Select the appropriate Empty Waste button on the Tasks screen.
l
The Waste Management screen opens.
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Panther System Operator's Manual
AW-17791-001 Rev. 002 (EN)
Troubleshooting
260