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Troubleshooting
The tables and issues referenced in this section detail problems that an operator might
encounter while operating the Panther System. The errors are organized by the tasks
where they would be most likely to appear.
The software might display error messages not listed in these tables. Most error
messages inform the operator of the screen or system component that needs to be
modified in order to fix the problem.
Hologic Technical Support
Troubleshooting Over the Phone
Contact Hologic Technical Support according to the solutions offered in the
troubleshooting tables throughout this volume or when in need of additional
assistance. The support representative will work with the operator so that any
issues can be resolved as quickly as possible. The transfer of report or log files
from the system may be necessary in order to properly troubleshoot the issue.
Troubleshooting with PRO360° Software
Hologic offers a remote support system, PRO360° software, to provide a higher
level of customer support to Panther System customers. PRO360° software
allows authorized Hologic support personnel to view the customer screen in real
time and transfer files remotely over secure servers once the operator initiates
communication with Hologic Technical Support.
The following procedure describes how to enable authorized Hologic support
personnel to access the instrument remotely if PRO360° software has been
enabled on the system in question.
Verify that the firewall has been attached and configured. Refer to
documentation for firewall installation/configuration instructions. Ensure that the
Enable Remote Diagnostics configuration is enabled (see Enable Remote
Diagnostics on page 219).
Initiating a Remote Diagnostics Session
1. Contact Hologic Technical Support (see Appendix D. Support Contact
Information on page 398).
2. Acquire the remote diagnostics session code from a Hologic Technical
Support representative.
®
Panther System
Operator's Manual
AW-17791-001 Rev. 002 (EN)
Note—The remote diagnostics session code is valid for 15
minutes.
Troubleshooting
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