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Once the dialog box changes from "Connecting" to "Connected,"
Hologic Technical Support personnel have access to the system and
are able to view and control the computer.
Figure 120. PRO360° Software Connection in Progress (Example)
9. Select Accept as needed to allow Hologic personnel to download files
from the system.
Terminating a Remote Diagnostics Session
To manually end a remote diagnostics session:
1. Ensure that Hologic activity has been completed.
2. From the PRO360° window, select Cancel.
Panther System Operator's Manual
Selecting the Help button on the Menu Bar opens the Help window with information
relevant to the current screen. Through this window, it is possible to access all
sections of the Panther System Operator's Manual by using the buttons available on
the menu at the top of the window.
Instrument Information
From the Help window, select About to access the system Instrument Info window. This
window displays the System Software, Instrument Serial Number, and all of the firmware
and Assay Software version information. Refer to this window when providing instrument
information to Hologic personnel.
®
Panther System
Operator's Manual
AW-17791-001 Rev. 002 (EN)
Troubleshooting
256
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