Use Cases - Lightware UMX-TPS-TX120 User Manual

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9. Troubleshooting
9.1. Use Cases
At first, check front panel LEDs and take the necessary steps according to their states. For more information
about status, LEDs refer to Front Panel LEDs
Symptom Root cause
No picture on the Device or devices are not
video output powered properly
Cable connection
problem
TPS mode problem
The input port is muted
The output port is muted Check the mute state of output port.
Display is not able to
receive the video format
HDCP is disabled
Not the desired Video input is set to test
picture displayed pattern (no sync screen)
on the video statically
output
Video source is set to
Testpattern input (I6)
Video output is set to
test pattern (no sync
screen) as there is no
picture on video source
and Rear Panel LEDs sections.
Action
Video signal
Check the extenders and the other
devices if they are properly powered; try
to unplug and reconnect them.
Cables must fit very well, check all the
connectors (video and TPS cables).
Check the actual TPS mode and the
selected modes of the extenders.
LW3
Check the mute state of input port.
LW3
LW2
LW3
Check the emulated EDID; select another
(e.g. emulate the display's EDID on the
LW3
input port).
Enable HDCP on the input and output
ports.
LW3
LW3
Check test pattern settings in the
properties of the input ports.
LW3
Check the crosspoint settings
LW2
LW3
Check video settings of the source.
Applied firmware packages: (UMX-TPS): v1.5.0b4 | (WP-UMX-TPS): v1.4.0b8 | (FP-UMX-TPS): v1.4.0b8 | LDC software: v2.5.6b2
UMX-TPS-TX100 series – User's Manual
Symptom
No audio is
present on output
Refer to
3.4.1
3.4.2
3.4
HDMI output
5.5.3
signal contains no
audio
7.6.26
5.5
7.6.1
5.5.3
Connected serial
6.4.3
device does not
7.6.2
respond
5.8
7.24
5.5.2
5.5.3
7.6.19
7.6.23 No LAN
connection can be
established
5.7.2
7.6.20
5.4
6.4.6
7.6.3
Root cause Action
Audio signal
Source audio volume is Check the audio settings of the source.
low or muted
Audio input port is Check the audio input port properties
muted
Audio output port is Check the output port properties.
muted
HDMI mode was set to Check the properties of the output port
DVI and set the signal type to HDMI or Auto.
DVI EDID is emulated Check the EDID and select and HDMI
EDID to emulate.
RS-232 signal
Cable connection Check the connectors to fit well; check
problem the wiring of the plugs.
RS-232 settings are Check the port settings of the transmitter
different and the connected serial device(s).
RS-232 mode is not right Check the RS-232 mode settings (control,
command injection, or disconnected)
Network
Incorrect IP address is Use dynamic IP address by enabling
set (fix IP) DHCP option.
Restore the factory default settings (with
fix IP).
IP address conflict Check the IP address of the other
devices, too.
159
Refer to
5.5
LW3 7.7.1
5.5
LW2 6.4.6
LW3 7.7.2
5.5.3
LW3
7.6.24
5.8
LW3 7.24
3.4.10
5.9.1
LW3 7.17
5.9.1
LW3 7.17.6
2.9.2
5.11.2
LW3 7.12.1
2.9.3
5.11.5
LW2 6.3.13
LW3 7.4.6