Acd Queue Display Settings - NEC Univerge SV8100 Programming Manual

Issue 1.0
Level:
SA
Description
Use
Queue Status Display feature. This program allows the Queue Status Display, and
causes an alarm to sound, when the parameters in this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program
41-20 should not be used if 41-15 is set.
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
2 - 454
Program 41-20 : ACD Queue Display Settings
Feature
Alarm triggered after the number of
Program 41 : ACD Setup

41-20 : ACD Queue Display Settings

Available in
Program 41-15
---
---
Yes
Program 41-15-02 determines the
length/interval of the alarm.
---
calls in Program 41-15-01 is
exceeded.
UNIVERGE SV8100
to assign the options for the ACD
Available in
Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number
of calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying
status.
Program 41 : ACD Setup