Canon imageRUNNER ADVANCE C5560i III User Manual page 1303

Cannot find the authentication server. Contact the system manager.
The LAN cable is disconnected.
● Connect the LAN cable.
The primary/secondary DNS server settings of the machine are incorrect or not set.
● Check and adjust the DNS server settings of the machine.
The DNS server specified in the machine is not running or its service is stopped.
● Follow the procedure below to check the status and settings of the DNS server.
1 Check whether the DNS server specified in the machine is running.
2 Start the "Service" management tool of the DNS server.
3 Check the status in <DNS Server>, and if <Enable> is not displayed, right-click and select <Enable>.
Check whether the host record exists in the DNS server.
● Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.
No password is set on the authentication server side. Contact the system manager.
An appropriate password was not set on the server side when configuring or upgrading Active Directory.
● Reset the password of the corresponding account, and specify the settings again.
Cannot log in because anonymous access to the authentication server is not allowed.
Contact the system manager.
Anonymous access is not allowed on the LDAP server.
● On the information input screen of the LDAP server, select <Use authentication information>, and then
specify the user name and password according to what is registered in the LDAP server.
Registering Server Information(P. 695)
The account information necessary to log in to the authentication server is invalid.
Contact the system manager.
The user name or password is not set correctly.
● Confirm the authentication user ID and password, and whether the user has administrator privileges.
The attributes specified in the server settings are not set correctly.
● Confirm that the attributes are correct. Also, make sure that the fields (attribute names) do not contain
invalid values.
Registering Server Information(P. 695)
The administrator account information specified in the server settings is not set correctly. Alternatively,
the user could not log in as an administrator.
● Specify the correct administrator account information.
The information for the server settings is insufficient.
● Confirm that the attributes necessary for logging in are set correctly.
Registering Server Information(P. 695)
Troubleshooting
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