Canon imageRUNNER ADVANCE C5560i III User Manual page 1315

Cannot log in. Check the login destination.
The login destination information entered on the mobile device side is incorrect.
● Confirm that you have specified the correct login destination, and then log in again.
Cannot store the password because the number of passwords stored for each user has
reached the limit.
The login user password cannot be registered because the maximum number of passwords has been
exceeded.
● Delete unnecessary password information.
If a six-digit number is displayed when you are logging in
If an error occurs when you are logging in, a six-digit number may be displayed below the message. Take the
necessary measure depending on the six-digit number displayed.
310001
Communication with the authentication server failed.
● Check the network cables from the machine and the domain controller (Active Directory).
● Check whether the domain controller is down.
● Check whether name resolution is working correctly with the DNS server set for the machine on the
domain controller.
● Try again after augmenting the current value of [Period Until Timeout:] in the Active Directory settings.
310002
When [Use access mode within sites] is enabled on the machine, the site information of Active Directory
is not set correctly.
● Check whether the site setting on Active Directory is valid.
310003
The network environment is not yet ready.
● Check again after a while.
● Check whether name resolution to the specified domain name is working correctly (the address can be
identified) with the DNS server set for the machine, and then make adjustments as necessary.
● The DNS server set for the machine cannot be found, or it is currently unable to communicate. Check the
configuration and the communication environment.
322000
A server error has occurred during Kerberos authentication.
● In Active Directory, clear the check box for [Do not require Kerberos preauthentication], which is an
account option for the logged-in user account. Alternatively, check whether Active Directory is used
properly.
Troubleshooting
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