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Canon MultiPASS C530 Service Manual

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  • Page 1 FP B740 MP C530 MP C545 MP C555 MP C560 SERVICE MANUAL Canon...
  • Page 2 REVISION 0 MultiPASS C530 H12-1592 120V CCSI MultiPASS C530 H12-1596 120V CND/LTN MultiPASS C560 H12-1582 120V CCSI MultiPASS C560 H12-1586 120V CND/LTN HY8-19AN-000 JULY 1999 COPYRIGHT © 1999 CANON INC. CANON MultiPASS C530/C560 JULY 1999 PRINTED IN JAPAN (IMPRIME AU JAPON)
  • Page 3 This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the content of this manual, Canon will release tech- nical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new editions of this manual.
  • Page 4 I. MEANING OF MARKS The marks used in this manual have the following meanings. Mark Meaning States a precaution to be taken to prevent danger to personnel, damage to the product, or damage to electronic components by discharge of static electricity. for example. States a precaution to be taken to prevent damage to electronic components by electrostatic discharge.
  • Page 5 II. ABOUT THIS MANUAL This manual is divided into five parts, and contains information required for servicing the product. Each of the above parts is further divided into the following four chapters: Chapter 1: General Description This part explains product specifications and the how to service the unit safely. It is very important, so please read it.
  • Page 6 III. REVISION HISTORY REVISION CONTENT Original...

  • Page 7: Table Of Contents

    IV. TABLE OF CONTENTS Chapter 1: General Description Page 1 - 1 1. FEATURES 1 - 1 1.1 Overview 1 - 2 2. SPECIFICATIONS 1 - 2 2.1 General Specification 1 - 2 2.2 Communication Specification 1 - 3 2.3 Color Communication Specification 1 - 4 2.4 Scanner Specification 1 - 6...
  • Page 8 1 -58 5.4.4 Replacing ROM 1 -60 5.4.5 SPCNT board replacement precautions 1 -61 5.4.6 Data initialization through service operation 1 -62 5.5 Protective Mechanism 1 -62 5.5.1 Data battery backup function 1 -62 5.5.2 BJ cartridge maintenance features 1 -63 5.5.3 Heat protection mechanism 1 -63 5.5.4 Overcurrent protection...
  • Page 9 2 -61 8.2.6 Explanation and parameters for each symbol used in BIH 2 -62 8.2.7 Explanation of bi-level image data (BID) section 2 -62 8.2.8 Explanation and parameters for each symbol used in BID 2 -64 8.3 Color Scanning Ability 2 -64 8.3.1 Contact sensor specifications 2 -65...

  • Page 10: Overview

    3 -16 4.2.2 Error codes 3 -24 4.3 Errors not Shown on the Display 3 -24 4.3.1 General errors 3 -25 4.3.2 Printing problem 3 -27 4.3.3 Scanning problem 3 -29 5. SERVICE SWITCHES 3 -29 5.1 Hardware Switches 3 -29 5.2 Service Data Setting 3 -29 5.2.1 Service data overview...

  • Page 11: Chapter 2: Technical Reference

    V. ILLUSTRATION INDEX Chapter 1: General Description Page 1 - 5 Figure 1- 1 Scanning Range 1 - 7 Figure 1- 2 Printing Range 1 - 8 Figure 1- 3 Printing Range 1 -12 Figure 1- 4 External View (1) 1 -13 Figure 1- 5 External View (2) 1 -14...

  • Page 12: Chapter 3: Maintenance & Service

    2 -17 Figure 2- 10 Ink Empty Detection 2 -19 Figure 2- 11 Nozzle Arrangement 2 -19 Figure 2- 12 Black BJ Cartridge Structure 2 -20 Figure 2- 13 Color BJ Cartridge Structure 2 -20 Figure 2- 14 Photo BJ Cartridge Structure 2 -22 Figure 2- 15 BJ Head Driver Block Diagram (Black BJ Cartridge) 2 -22...

  • Page 13: Chapter 4: Appendix

    3 - 8 Figure 3- 5 Correct Test Pattern 3 - 8 Figure 3- 6 Sample Test Pattern with Vertical Misalignment 3 - 9 Figure 3- 7 Vertical Line Misalignment Correction Procedure 3 -16 Figure 3- 8 Service Error Code Display 3 -25 Figure 3- 9 Paper Feed Motor/Carriage Motor/Document Feed Motor Connector 3 -26...

  • Page 14: Features

    Pictures and photographs can both be send and received clearly by UHQ(Ultra High quality), Canon’s vivid image processing technology. Up to 20 letter- or A4- size sheets, or up to 10 legal-size sheets, can be set in the ADF. 12 one-touch dial entries and 100 speed dial entries can be registered, and group dial and broadcasting transmission can also be done.

  • Page 15: Specifications

    MultiPASS C530/C560 Chapter 1: General Description 2. SPECIFICATIONS 2.1 General Specification Type Desktop Body colour Art gray Power source 98 ~ 132V AC, 48 ~ 62 Hz, Power consumption standby 6.9 W (C560) 6.1 W (C530) Max. 37.9 W (when 100% black copy) Usage environment.

  • Page 16: Color Communication Specification

    MultiPASS C530/C560 Chapter 1: General Description Time required for transmission protocol Pre-message Post-message Post-message * Protocol Protocol * Protocol * Mode (between pages) (after pages) G3 standard approx.18 sec. approx.4 sec. approx.4 sec. V.8/V.34* approx.8 sec. approx.2 sec. approx.2 sec.

  • Page 17: Scanner Specification

    MultiPASS C530/C560 Chapter 1: General Description 2.4 Scanner Specification Type Sheets ADF capacity Max. 20 sheets (A4/Letter) Max. 10 sheets (Legal) Effective scanning width Letter/Legal 8.42" (214 mm) 8.19" (208 mm) Scanning method Contact sensor scanning method Scanning line density & Scanning speed...
  • Page 18 MultiPASS C530/C560 Chapter 1: General Description Scanning range Sheet dimensions (W × L) 8.50" × 39.3" (216 mm × 1000 mm) Maximum 3.5" × 1.75" (88.9 mm × 44.5 mm) Minimum Thickness multiple pages: 0.003" ~ 0.005" (0.08 mm ~ 0.13 mm)

  • Page 19: Printer Specification

    MultiPASS C530/C560 Chapter 1: General Description 2.5 Printer Specification Printing method Bubble-jet ink on-demand BJ Cartridge Products name BC-20 Black BJ cartridge/BC-21e Color BJ cartridge/BC-22e Photo Color BJ cartridge Product code F45-0561/F45-1301/F45-1311 Print head 128 nozzles/136 nozzles (Y:24, M:24, C:24, Bk:64)/136 nozzles...
  • Page 20 MultiPASS C530/C560 Chapter 1: General Description Printing range (Black & White FAX) Paper dimensions (W × L) 8.50" × 10.98" (216 mm × 279 mm) Letter 8.50" × 14.02" (216 mm × 356 mm) Legal 8.27" × 11.69" (210 mm × 297 mm)
  • Page 21 MultiPASS C530/C560 Chapter 1: General Description Printing range (Color FAX & Printer mode) Plain paper and Special media (Color FAX & Printer mode) Min. 7.17 1012 inch(182 257 mm) Max. 8.5 14.0 inch(216 356 mm) Feed direction (Plain paper , etc.) 0.63 inch/16.0 mm...

  • Page 22: Copy Specification

    MultiPASS C530/C560 Chapter 1: General Description 2.6 Copy Specification Color copy Multiple copy 99 copies (Black & white mode only) Copy mode Black & white B&W TEXT, B&W PHOTO Color COLOR FINE, COLOR DRAFT, COLOR SNAPSHOT Copy resolution 360 dpi × 360 dpi (direct copy) Scanning Black &...

  • Page 23: Function

    MultiPASS C530/C560 Chapter 1: General Description 2.7 Function Dialling Manual dialling Numeric button Auto dialing Max. 120 digits One-touch:12, Coded speed:100, Numeric button:1 Group dial Max.111 locations Redial Numeric button redial function (Max. 120 digits) Transmission Broadcast transmission Max. 113 locations (One-touch:12, Coded speed:100, Numeric...
  • Page 24 MultiPASS C530/C560 Chapter 1: General Description Others Closed network None Direct mail prevention None Reception printing in reverse order None Memory box None Memory backup Backup contents Dial registration data, User data, Service data, Time Backup IC 256 kbit SRAM for control Backup device Lithium battery 3.0V DC/220 mAh...

  • Page 25: Overview

    MultiPASS C530/C560 Chapter 1: General Description 3. OVERVIEW 3.1 External View Front View DOCUMENT SUPPORT AUTOMATIC DOCUMENT FEEDER (ADF) Holds documents as they AND PRINTER COVER feed into the Automatic Holds documents to be scanned. Document Feeder (ADF). PAPER GUIDE PAPER REST Keeps print media in position.

  • Page 26: Back View

    MultiPASS C530/C560 Chapter 1: General Description Back View PARALLEL INTERFACE PORT TELEPHONE JACK EXTENSION PHONE/ POWER CORD ANSWERING MACHINE/ CONNECTOR DATA MODEM JACK TELEPHONE LINE JACK Inside View (CARTRIDGE) BUTTON Press this button to move the cartridge holder to its...

  • Page 27: Operation Panel

    MultiPASS C530/C560 Chapter 1: General Description 3.2 Operation Panel Operation Panel LCD DISPLAY Receive Mode BUTTON Color/B&W BUTTON Alarm LIGHT ONE-TOUCH SPEED DIALING/SPECIAL DOCUMENT FEED LEVER FUNCTION BUTTONS Data Registration Alarm Space Memory Reference Redial /Pause Coded Dial Color / B&W...
  • Page 28 MultiPASS C530/C560 Chapter 1: General Description Alarm Light Flashes when an error occurs, or when the MultiPASS is out of paper or ink. One-Touch Speed Dial/Special Function Buttons Dial fax/telephone numbers registered for one-touch speed dialing. Also used to perform special functions.
  • Page 29 MultiPASS C530/C560 Chapter 1: General Description Special Function Buttons Data Registration Memory Reference Space Report Cleaning Clear Function Resume Data Registration Button Accesses the different menus for setting speed dialing, user preferences, sending and receiving options, and many other important settings.
  • Page 30 MultiPASS C530/C560 Chapter 1: General Description + Button Enters a plus sign (+) when registering your unit telephone/fax number. <, > Buttons Move the cursor left or right when registering data. Report Button Prints reports containing information registered in the unit and information on transactions.
  • Page 31 MultiPASS C530/C560 Chapter 1: General Description Entering Numbers, Letters, and Symbols Each numeric button has a number and a group of uppercase and lowercase letters assigned to it. Use the chart below to determine which numeric button to press for each character.

  • Page 32: Consumables

    3.3 Consumables 3.3.1 BJ cartridge and ink cartridge and BJ cartridge container BJ Cartridges and BJ Tanks Canon offers several BJ cartridges and BJ tanks for use in the MultiPASS. BC-21e Color BJ Cartridge (included with the MultiPASS) Contains the print head unit and two replaceable BJ tanks, one color (cyan, magenta, yellow) and one black.
  • Page 33 MultiPASS C530/C560 Chapter 1: General Description Figure 1-12 Consumables (2) 1-20...

  • Page 34: Print Media

    MultiPASS C530/C560 Chapter 1: General Description 3.3.2 Print media Figure 1-13 Print Media (1) 1-21...
  • Page 35 MultiPASS C530/C560 Chapter 1: General Description Figure 1-14 Print Media (2) 1-22...

  • Page 36: Dimensions

    MultiPASS C530/C560 Chapter 1: General Description 4. DIMENSION Units : mm Figure 1-15 Dimensions 1-23...

  • Page 37: Safety & Precautions

    MultiPASS C530/C560 Chapter 1: General Description 5. SAFETY & PRECAUTIONS 5.1 Personnel Hazards Electrical Shock and High-Temperature Parts MODEM board OPCNT board SPCNT board (~176°F) Page 1-26 Fire hazards parts Lithium battery Page 1-27 Power supply unit (~172.4°F) Page 1-26...
  • Page 38 MultiPASS C530/C560 Chapter 1: General Description Moving parts > Page 1-27 Separation roller Pick up roller Document feed motor Lifting plate Document eject roller Document feed roller Paper feed motor Carriage motor Paper eject roller Carriage belt Transmission roller Paper feed roller Preventing ink stains >...

  • Page 39: Electrical Shock

    MultiPASS C530/C560 Chapter 1: General Description 5.1.1 Electrical shock Electrical shock hazard • To prevent electrical shock, be sure to disconnect the power cord and modular jack before disassembly. • Remove grounding wrist straps before servicing this unit while the FAX’s power is on.

  • Page 40: Fire Hazards

    MultiPASS C530/C560 Chapter 1: General Description 5.1.3 Fire hazards Do not dispose in fire. Do not dispose of lithium batteries in fire. Doing so may rupture the battery and expose flammable materials. Follow applicable local regulations when disposing of the SPCNT board assembly’s lithium battery.

  • Page 41: General Cautions

    MultiPASS C530/C560 Chapter 1: General Description 5.2 General Cautions 5.2.1 Unit cautions IB1-18 1-28...
  • Page 42 MultiPASS C530/C560 Chapter 1: General Description IB1-19 1-29...
  • Page 43 MultiPASS C530/C560 Chapter 1: General Description IB1-20 1-30...
  • Page 44 MultiPASS C530/C560 Chapter 1: General Description IB1-21 1-31...
  • Page 45 MultiPASS C530/C560 Chapter 1: General Description IB2-3 1-32...
  • Page 46 MultiPASS C530/C560 Chapter 1: General Description IB2-19 1-33...

  • Page 47: Bj Cartridge Cautions

    MultiPASS C530/C560 Chapter 1: General Description 5.2.2 BJ cartridge cautions a) General cautions IB2-28 1-34...
  • Page 48 MultiPASS C530/C560 Chapter 1: General Description IB2-29 1-35...
  • Page 49 MultiPASS C530/C560 Chapter 1: General Description IB12-15 1-36...
  • Page 50 MultiPASS C530/C560 Chapter 1: General Description Follow this procedure to print the nozzle check: 1. Press Function. Function 2. Press Cleaning. NOZZLE CHECK Cleaning 3. Press Set. The MultiPASS prints the nozzle check. IB12-16 1-37...
  • Page 51 MultiPASS C530/C560 Chapter 1: General Description Function IB12-17 1-38...
  • Page 52 MultiPASS C530/C560 Chapter 1: General Description IB12-18 1-39...
  • Page 53 MultiPASS C530/C560 Chapter 1: General Description IB12-19 1-40...
  • Page 54 MultiPASS C530/C560 Chapter 1: General Description IB2-36 1-41...
  • Page 55 MultiPASS C530/C560 Chapter 1: General Description IB2-37 1-42...
  • Page 56 MultiPASS C530/C560 Chapter 1: General Description b) Unpacking the BJ cartridge Do not open the BJ cartridge packaging unless you are ready to install the new BJ cartridge. Before installing the BJ cartridge, gently remove the orange head cap and the orange protective tape from the nozzles.
  • Page 57 MultiPASS C530/C560 Chapter 1: General Description c) Protecting the ink nozzles Do not touch or wipe the ink nozzles with tissue paper, etc. Doing so can clog the nozzles. If the head cap and protective tape have been removed and the BJ cartridge is not to be installed immediately, store the cartridge properly to prevent the nozzles from drying out and clogging.

  • Page 58: Ink Cartridge Cautions

    MultiPASS C530/C560 Chapter 1: General Description 5.2.3 Ink cartridge cautions a) General cautions Refer to a) General cautions on Page 1-34 . b) Unpacking the ink cartridge Do not open the ink cartridge packaging unless you are ready to install the new ink cartridge. Before installing it in the BJ cartridge, remove the protective cap from the ink inlet.
  • Page 59 MultiPASS C530/C560 Chapter 1: General Description c) Preventing ink clogging Do not touch the ink cartridge’s ink outlets. Doing so may introduce foreign matter into the printing head’s joint pipes, causing poor ink suction. After removing the cap from the ink cartridge, immediately install the ink cartridge in the printing head to prevent the ink at the nozzles from drying out and clogging.

  • Page 60: Servicing Cautions

    MultiPASS C530/C560 Chapter 1: General Description 5.3 Servicing Cautions 5.3.1 Damage from static charge This unit contains contact sensors and printed circuit boards equipped with ROM, RAM, custom chips, etc. These electronic components are susceptible to damage caused by static charge.

  • Page 61: Print Assembly

    MultiPASS C530/C560 Chapter 1: General Description 5.3.3 Print assembly BJ Cartridge Carriage ribbon cable ass'y Spurs Figure 1-22 Print Assembly Precautions 1-48...
  • Page 62 MultiPASS C530/C560 Chapter 1: General Description a) General precautions Lubrication points Do not touch the greased parts of the carriage guide frame, carriage shaft, idler roller and some parts. Doing so will wipe off the grease which has been applied for the smooth operation of the printer unit.

  • Page 63: Paper Feed Section

    MultiPASS C530/C560 Chapter 1: General Description 5.3.4 Paper feed section a) General precautions Setting the paper size For fax operations, the user sets the paper size in the PRINTER SETTINGS menu. The unit cannot detect the paper size automatically. Therefore, if the paper size is altered during servicing, be sure to set it back to the user’s paper size setting.

  • Page 64: Detaching The Outer Covers

    MultiPASS C530/C560 Chapter 1: General Description c) Precautions when attaching/detaching the flat cable Attaching or detaching the flat cable while the machine is turned ON may cause a short in the connector, resulting in malfunction. Always turn the power OFF before attaching/ detaching the flat cable.

  • Page 65: Attaching The Operation Panel Sheet

    MultiPASS C530/C560 Chapter 1: General Description Cover opener (HY9-0021) UPPER COVER Figure 1-23 Opening the Upper Cover 5.3.7 Attaching the operation panel sheet The service parts of the operation panel have been selected assuming that the operation panel sheet will be attached to the operation panel unit.

  • Page 66: Data-Related Precautions

    MultiPASS C530/C560 Chapter 1: General Description 5.4 Data-related Precautions The memory IC on the circuit board stores the user’s registration data and values for various counters, etc., required for servicing. Although this data is normally retained in memory, it can be deleted by mistake.

  • Page 67: Data In The Image Storage Memory (Dram)

    MultiPASS C530/C560 Chapter 1: General Description 5.4.1 Data in the image storage memory (DRAM) DRAM stores image data which was read other than by a direct transmission. It also acts as a buffer memory to store the image data received. If power is turned off, the memory clear list is printed automatically the next time the power is turned on.

  • Page 68: Data In The Control Processing Memory (Sram)

    MultiPASS C530/C560 Chapter 1: General Description 5.4.2 Data in the control processing memory (SRAM) SRAM is backed up by a lithium battery. It can retain the stored data for 5 years after the power is turned off. SRAM stores the following data: All the data the user entered with the menu system, the activity...

  • Page 69: Data In The Eeprom

    MultiPASS C530/C560 Chapter 1: General Description 5.4.3 Data in the EEPROM The EEPROM stores the absorption amounts of the waste ink absorber and vertical alignment data. The non-volatile EEPROM does not require any electrical power to retain the data it contains.
  • Page 70 MultiPASS C530/C560 Chapter 1: General Description Waste ink absorber Figure 1-27 Waste Ink Absorber 1-57...

  • Page 71: Replacing Rom

    MultiPASS C530/C560 Chapter 1: General Description 5.4.4 Replacing ROM Observe the following precautions when replacing the ROM on the SPCNT board, for example, when replacing a defective ROM or when upgrading the software. a) Precaution Print out all battery backed up data.
  • Page 72 MultiPASS C530/C560 Chapter 1: General Description c) Post- replacement precautions (1) When ROM replacement is performed to replace a faulty ROM, service work is completed after reassembling the fax and turning the power ON. (2) After ROM replacement is performed to upgrade the ROM version and software switches such as service data and user data settings must be changed, following operations must be performed.

  • Page 73: Spcnt Board Replacement Precautions

    MultiPASS C530/C560 Chapter 1: General Description 5.4.5 SPCNT board replacement precautions Before replacing the SPCNT board, print out all of the stored data. The reports which output the data that must be entered into the new SPCNT board is listed below.

  • Page 74: Data Initialization Through Service Operation

    MultiPASS C530/C560 Chapter 1: General Description 5.4.6 Data initialization through service operation All the data can be initialized with the service data #8 clear operation. For details on the initialization procedure and the data that is erased, see Chapter 3: 5.2 Service Data Setting on Page 3-29 .

  • Page 75: Bj Cartridge Maintenance Features

    MultiPASS C530/C560 Chapter 1: General Description 5.5 Protective Mechanism 5.5.1 Data battery backup function If there is a power outage or if the power is turned off, the data stored in the control memory is retained since the lithium battery function as a data battery backup.

  • Page 76: Heat Protection Mechanism

    MultiPASS C530/C560 Chapter 1: General Description 5.5.3 Heat protection mechanism The BJ cartridge head’s aluminum panel becomes hot during printing. It also gets hot if printing continues even after the ink in the cartridge has been depleted. The aluminum panel’s temperature is detected by the BJ cartridge’s head temperature sensor.

  • Page 77: Lightning Protection

    MultiPASS C530/C560 Chapter 1: General Description 5.5.5 Lightning protection The fax unit’s electrical components are protected from abnormal voltage caused by lightning. Protected Component Safety Device SPCNT/NCU board assembly Arrestors (AR1, AR2) on the primary side of the NCU board discharges...
  • Page 78 MultiPASS C530/C560 Chapter 1: General Description 6. QUALIFICATION REQUIRED FOR INSTALLATION WORK The qualifications for installation must satisfy local laws and regulations. 1-65...
  • Page 79 MultiPASS C530/C560 Chapter 1: General Description This page intentionally left blank. 1-66...
  • Page 80 MultiPASS C530/C560 Chapter 2: Technical Reference 1. COMPONENT LAYOUT The mechanism is composed of the Document Feed Section, which separates pages from a stack of documents and feeds them in one at a time to the Scanning section; the Paper Supply Section, which supplies separated paper or special paper to the Printer Section, and ejects them to the paper tray after printing;...
  • Page 81 MultiPASS C530/C560 Chapter 2: Technical Reference The electrical section is composed of the following: the SPCNT board, which performs system control and BJ printer control; the NCU board, which is the interface with the telephone circuit; the power supply unit;...
  • Page 82 MultiPASS C530/C560 Chapter 2: Technical Reference 2. SCANNER MECHANISM The scanner section scans documents that are to be sent or copied. Figure 2-3 Document Feed Section...
  • Page 83 MultiPASS C530/C560 Chapter 2: Technical Reference Names and functions of parts 1. Paper Guide When properly adjusted to the width of the documents, the guide will hold the documents in the horizontal direction to prevent them from skewing when fed.
  • Page 84 MultiPASS C530/C560 Chapter 2: Technical Reference Initializing the upper document feed roller When the separation roller starts to rotate, the position of the upper document feed roller is simultaneously initialized to raise the document stopper. Initialization is carried out when the power is turned ON, when documents are inserted and when documents are NOTE ejected.
  • Page 85 MultiPASS C530/C560 Chapter 2: Technical Reference 3. PAPER SUPPLY MECHANISM The paper feed mechanism in this model is taken from the BJC-4400 BJ printer. This printer has no paper selection lever on automatic sheet feeder. If paper meets specifications, it can be fed without selecting operation the paper type.
  • Page 86 MultiPASS C530/C560 Chapter 2: Technical Reference Names and functions of parts: 1. Paper guide The paper guide which slide manually is fixed align with the left side of the paper, to prevent skew. 2. Lifting Plate This plate moves upwards by the force of the springs and the release cam mechanism, lifting the paper stack until it touches the Pickup Roller.
  • Page 87 MultiPASS C530/C560 Chapter 2: Technical Reference Paper feed motor drive switching Power from the paper feed motor is switched for separation and feed of the paper, and nozzle cleaning mechanisms by the direction of paper feed motor rotation, the slide lock pin on the purge unit and swing gear.
  • Page 88 MultiPASS C530/C560 Chapter 2: Technical Reference Paper Separation Mechanism (Automatic feed) This model has no paper selection lever on the automatic sheet feeder. If the paper meets specifications, it can be fed without selecting operation the paper type. NOTE The paper is loaded in the auto sheet feeder such that a corner of it is caught by the paper separator.
  • Page 89 MultiPASS C530/C560 Chapter 2: Technical Reference Paper feed error detection There are three types of paper feed error which may occur: a) No paper error Occurs when the Paper Edge Sensor does not detect the paper’s leading edge the start NOTE of the paper picked up operation is executed, it is executed again.
  • Page 90 MultiPASS C530/C560 Chapter 2: Technical Reference 4. PRINTER SECTION The printer section mechanism in this model is taken from the BJC-2000 BJ printer. Major changes are as follows. • The spur attachment location has been changed. • An ink detection sensor has been added.
  • Page 91 MultiPASS C530/C560 Chapter 2: Technical Reference Names and functions of parts 1. Home Position Sensor (HPS) See Page 2-13. This sensor detects the home position edge and carriage position. Also, at the capping position, the on/ off of purge sensor flag during the pump operation is detected.
  • Page 92 MultiPASS C530/C560 Chapter 2: Technical Reference For details on BJ cartridge holding, carriage drive and pump operation state detection, see the FACSIMILE BASIC•INTER SUPPLEMENT 2 (supplied separately). NOTE Ink shield Pump Wiper control tab Slide lock pin Purge unit drive gear...
  • Page 93 MultiPASS C530/C560 Chapter 2: Technical Reference BJ head protection In order to always maintain good print quality, this model performs cleaning of the BJ head at appropriate times. There are three types of cleaning operations: pump suction, wiping, and maintenance NOTE jet.
  • Page 94 MultiPASS C530/C560 Chapter 2: Technical Reference Print Shift Correction Print gaps can occur when doing bidirectional printing, due to changes in the weight of the BJ cartridge and mechanical errors. This gap is corrected by adjusting the carriage drive motor load and the carriage position, which is determined logically from the NOTE number of stepping pulses.
  • Page 95 MultiPASS C530/C560 Chapter 2: Technical Reference Ink empty detection Ink empty detection during fax operation is performed by firing ink between the light source and receptor of the ink sensor, located on the left side of the printer. This function does not work with the BC-22e, only with BC-21e or BC-20.
  • Page 96 MultiPASS C530/C560 Chapter 2: Technical Reference r t r i Signal sends to SPCNT board Ink detect sensor Figure 2-10 Ink Empty Detection Waste Ink Absorbers This model has a single ink absorber which absorbs waste ink as follows. • Suction waste ink...
  • Page 97 MultiPASS C530/C560 Chapter 2: Technical Reference 5. BJ CARTRIDGE This model accepts three types of BJ cartridges, the BC-20, BC-21e and BC-22e. 5.1 Structure a) BC-20 Black BJ cartridge structure The black BJ cartridge contains a 360 dpi × 128 nozzle bubble jet print head unit, on-demand thermal ink jet type, containing 44 ml of ink.
  • Page 98 MultiPASS C530/C560 Chapter 2: Technical Reference Black BJ Cartridge Color BJ Cartridge Nozzle 1 Nozzle 1 Yellow Nozzles 1 to 24 Magenta Nozzles 25 to 48 Cyan Nozzles 49 to 72 Black Nozzles 73 to 136 Nozzle 136 Nozzle 128...
  • Page 99 MultiPASS C530/C560 Chapter 2: Technical Reference Air Intake Plate Rubber Sheet Cartridge Cover Air Intake Plate Ink Filter Ink Sponges Cartridge Body Ink Suppliers Label Label Cartridge Cover Ink Sponge Ink Passage Section Holder Ink Suppliers Aluminum Plate 136 Bubble Jet Nozzles...

  • Page 100: Bj Head Driver Block Diagram

    MultiPASS C530/C560 Chapter 2: Technical Reference 5.2 BJ Head Driver Block Diagram • 128/136 bit shift resistor Stores the printing data (HDATA) transferred from the control board at HCLOCK’s timing. • 128/136 bit latch Latches the printing data (HDATA) converted by the 128/136 bit shift resistor.
  • Page 101 MultiPASS C530/C560 Chapter 2: Technical Reference Temperature Control Heater x 2 Rank Resistor RANK Sub-heater x 2 W-HT <0> H ENB <1> Heater 1 Odd ENB Even ENB <0> B ENB <1> <2> Block Enable Decoder 128bit Shift Resistor 128bit Latch...

  • Page 102: Printing Signal

    MultiPASS C530/C560 Chapter 2: Technical Reference 5.3 Printing Signal a) Black BJ cartridge drive control The black BJ cartridge driving control is executed by dividing the head’s 128 nozzles into 8 blocks (16 nozzles each). These blocks are further divided into odd and even blocks (8 nozzles each). The odd blocks eject ink simultaneously, and the even blocks do so as well.
  • Page 103 MultiPASS C530/C560 Chapter 2: Technical Reference c) Color BJ Cartridge (Multi Drop) Drive Control The multi drop type color BJ cartridge’s printhead has 136 nozzles and each nozzle has two heaters located one infront of the other. The printing operation using this multi drop type color BJ cartridge is (dependent/influenced) by how these heaters are controlled.

  • Page 104: Component Block Diagram

    MultiPASS C530/C560 Chapter 2: Technical Reference 6. ELECTRIC CIRCUIT 6.1 Component Block Diagram Ink detect sensor Document Document sensor edge sensor System control section Pulse genration Operation panel unit circuit AC120V Power supply +3.3V Real-time unit +24V clock IC DRAM...

  • Page 105: Circuit Board Components

    MultiPASS C530/C560 Chapter 2: Technical Reference 6.2 Circuit Board Components a) System control section The system controller is made up of the following components, and controls the entire fax system. This section drive +3.3V voltage from power supply unit. a-1) MPU (Micro Processor Unit) (IC 26) The main functions of the NEC µPD703102GJ-A33-022-8EU(V850) MPU are as follows.
  • Page 106 Also, SRAM stores contact sensor LED light-on time data. a-6) DRAM (IC 11) This 64Mbit (MultiPASS C560)/16Mbit (MultiPASS C530) DRAM is used as memory for storing image data, and as an MPU work area. b) Communication control section (on Modem board)
  • Page 107 MultiPASS C530/C560 Chapter 2: Technical Reference d) Printer control section This section’s ICs are drive d-1) MPU&Printer controller (IC 100) The main functions of the printer controller are as follows: • Bi-centronics interface • EEP-ROM control • DRAM control • Buffer control •...

  • Page 108: Flow Of Image Signals

    MultiPASS C530/C560 Chapter 2: Technical Reference 6.3 Flow of Image Signals a) G3 transmission (1) With the LED as a light source, the image is scanned by the contact sensor, and analogue image data sent to the SPCNT board. (2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor to digital image data.
  • Page 109 MultiPASS C530/C560 Chapter 2: Technical Reference b) G3 Reception (1) Image signals received by L1, L2, pass through the hybrid circuit in the NCU, and are amplified. The modem demodulate these images, and writes them to the DRAM. (2) The demodulated image data is generally recorded in DRAM, and after re-encoding is written to DRAM as coded data.
  • Page 110 MultiPASS C530/C560 Chapter 2: Technical Reference c) Color G3 transmission (1) With the LED as a light source, the image is scanned by the contact sensor, and RGB analogue image data sent to the SPCNT board. (2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor to RGB digital image data.
  • Page 111 MultiPASS C530/C560 Chapter 2: Technical Reference d) Color G3 Reception (1) Image signals received by L1, L2, pass through the hybrid circuit in the NCU, and are amplified. The modem demodulate these images, and writes them to the DRAM. (2) The JPEG data is converted to Lab data and then converted to RGB data.
  • Page 112 MultiPASS C530/C560 Chapter 2: Technical Reference e) Color image scan (1) Using the LED as a light source, the image is scanned by the contact sensor, and RGB analogue image data is sent to the SPCNT board. (2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor to RGB digital image data.

  • Page 113: Fax/Tel Switching

    MultiPASS C530/C560 Chapter 2: Technical Reference 7. COMMUNICATION SYSTEM OPERATIONS 7.1 FAX/TEL Switching This fax is set to automatically switch between fax and telephone, on the same telephone line. If the other party is a fax, the fax is received automatically, and if the other party is a telephone, the alarm in the main unit is rung to alert the user.

  • Page 114: Answering Machine Connection

    MultiPASS C530/C560 Chapter 2: Technical Reference 7.2 Answering Machine Connection This connection is for effective use of an answering machine connected to the extension phone jack. If the other party is a telephone, the answering telephone records the message, and if the other party is a fax, the fax receives automatically.

  • Page 115: High-Speed Transmission

    MultiPASS C530/C560 Chapter 2: Technical Reference 8. NEW FUNCTION 8.1 High-speed Transmission The image transmission time is reduced drastically compared with the previous models by the V.34 modem (maximum transmission speed 33600 bps) recommended by ITU-T. 8.1.1 V.8/V.34 protocol a) Outline •...
  • Page 116 MultiPASS C530/C560 Chapter 2: Technical Reference 1. The V.34 protocol uses ECM. If the ECM SW in user data is set to OFF, the V.8 protocol is not executed. Therefore, the V.34 protocol is not used, and V.17 or a lower protocol is selected.
  • Page 117 MultiPASS C530/C560 Chapter 2: Technical Reference b) Typical protocol Declares the usable modulation Connected to the line mode. Network interaction Declares that V.34 capability exists ANSam (Phase 1) on each machine, and transfers the (See page 2-39) V.34 procedures with phase 2.
  • Page 118 MultiPASS C530/C560 Chapter 2: Technical Reference b-1) Network interaction (Phase 1) The V.8 protocol is used as the startup protocol for high-speed modem V.34. The V.8 protocol determines the best modulation method (V-series modem mode) that is available between the transmitter and receiver.
  • Page 119 MultiPASS C530/C560 Chapter 2: Technical Reference b-2) Probing (Phase 2) The line characteristics are measured and modulation-related parameters, such as symbol rate, are set. • Transmitter Abbre- Signal viation Meaning Remarks Indicate modem capabilities, such Transmission INFO sequence INFO0c as baud rate and frequency...
  • Page 120 MultiPASS C530/C560 Chapter 2: Technical Reference b-3) Primary channel equalizer training (Phase 3) Filters, such as equalizers, are trained (adjusted) with the parameters set in phase 2. • Transmitter Abbre- Signal viation Meaning Remarks S signal Short training The phase of S is shifted from the phase of S.
  • Page 121 MultiPASS C530/C560 Chapter 2: Technical Reference b-5) Control channel The conventional T.30 protocol is executed. The transmission speed is 600bps. • Transmitter Abbre- Signal viation Meaning Remarks Flag flags Maintain synchronization. 7E (H) Non-standard facilities Receive NSF from the other party,...
  • Page 122 MultiPASS C530/C560 Chapter 2: Technical Reference b-6) Primary channel resyncronization procedure Training is performed with the parameters set in phase 4. The transmission speed is 1200bps. • Transmitter Abbre- Signal viation Meaning Remarks S signal Short training The phase of S is shifted from the phaseof S.
  • Page 123 MultiPASS C530/C560 Chapter 2: Technical Reference b-8) Control channel resyncronization procedure (Communication end procedure) Protocol for terminating transmission. The transmission speed is 1200bps. • Transmitter Abbre- Signal viation Meaning Remarks Sh signal Short training Sh signal ALT signal ——— E sequence ———...
  • Page 124 MultiPASS C530/C560 Chapter 2: Technical Reference c) Examples of sequences The signals in the shaded areas are important in the protocol. c-1) Late start Since the receiver cannot detect the CM signal while sending the ANSam signal, it sends the DIS signal containing the "V.8 protocol"...
  • Page 125 MultiPASS C530/C560 Chapter 2: Technical Reference c-2) Between-page sequence The transmitter sends image data, then the PPS-MPS signal in the same as for the T.30 protocol. The receiver sends the MCF signal to receive the next page. Image data Turn-off...
  • Page 126 MultiPASS C530/C560 Chapter 2: Technical Reference c-3) Mode change The transmitter sends PPS-EOM and the receiver sends the MCF signal. Then the receiver sends the DIS signal and the transmitter sends the DCS signal to change the mode. Image data...
  • Page 127 MultiPASS C530/C560 Chapter 2: Technical Reference c-4) Image transmission speed change from the receiver The receiver returns to the PPh signal in response to the Sh signal from the transmitter. The image transmission speed is then determined by the MPh sequence sent from both modems.
  • Page 128 MultiPASS C530/C560 Chapter 2: Technical Reference c-5) Image transmission speed change from the transmitter The transmitter sends image data, and then the PPh signal, and the receiver returns the PPh signal to the transmitter. The image transmission speed is then determined by the MPh sequence sent from both modems.
  • Page 129 MultiPASS C530/C560 Chapter 2: Technical Reference 8.2 JBIG Image Compression Encoding Method 8.2.1 Outline of the JBIG image compression encoding method The JBIG Image Compression Encoding Method is recommended in ITU-T T.82/T.85 as a new bi-level (bi-level: White and Black) image compression encoding method developed by JBIG (Joint Bi-level Image experts Group).

  • Page 130: Single Progression Sequential Bi-Level Image Compression Method

    MultiPASS C530/C560 Chapter 2: Technical Reference The characteristics of Progressive Bi-level Image Compression are explained below as a reference. First of all, after the original image has been read in at high resolution, it is converted to low resolution, and this low resolution image data proceeds to be encoded NOTE (compressed).

  • Page 131: Encoding Method

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.2.3 Encoding method In the JBIG encoding used in the Single Progression Sequential Bi-level Image Compression Method, uses in the encoder shown below to encode to the original the results of comparison of the line currently being processed and the previous line, as well as the predicted value of an image pixel (white or black) used in a model template.
  • Page 132 MultiPASS C530/C560 Chapter 2: Technical Reference b) In the model template, the combination (10-bit pixel pattern) of 10 pixels is output to the arithmetic encoding section using the template shown below (inside the bold outline). All of the 10-bit pixel patterns inside this template exist in the study table. This 10-bit pixel pattern is used by the arithmetic encoding section to refer to the predicted value of the pixel and the status number in the study table which correspond to the 10-bit pixel pattern.
  • Page 133 MultiPASS C530/C560 Chapter 2: Technical Reference 3-line model template 2-line model template Figure 2-34 Positions of Pixels in Model Template Table 2-2 Study Table (Initial values) Predicted Pixel pattern in the model template Status No. value of (ST) pixel 0 (white)
  • Page 134 MultiPASS C530/C560 Chapter 2: Technical Reference Example: A brief explanation of how the study table works is given below. It is assumed that each of the model template pixels 1~10 in the image below are white. 1. In this case, the model template pixel pattern is 000h.
  • Page 135 MultiPASS C530/C560 Chapter 2: Technical Reference d) The probability estimation table, published in the ITU-T T.82. Its contents are fixed, differing from those of the study table. This table shows probability of accuracy/inaccuracy in the form of a range, according to the accurate/inaccurate results of a given status prediction value.
  • Page 136 MultiPASS C530/C560 Chapter 2: Technical Reference The concept of alithmetic encoding is simply explained below. The following assumptions are made in order to make the explanation easy to understand. The probability of accuracy will be 50%, and the probability of inaccuracy will be 50%.
  • Page 137 MultiPASS C530/C560 Chapter 2: Technical Reference Next, the encoding for continuos accurate predictions will be simply explained. The assumptions below will be made for easy understanding. The value of an accurate LSZ will be decimal 100 in all statuses. Range A will have limits of decimal 8000~10000...

  • Page 138: Construction Of Image Data With Jbig Image Compression Encoding

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.2.4 Construction of image data with JBIG image compression encoding Images are encoded in block units called stripes, as shown in the figure below. Document width (XD) Header Floating marker code Stripe Stripe length (L0)

  • Page 139: Explanation Of Bi-Level Image Header Section (Bih)

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.2.5 Explanation of bi-level image header section (BIH) The BIH is shown in the construction figure below. It designates the image size, number of lines per stripe, model template, etc. BIH (Bi-level Image Header)

  • Page 140: Explanation And Parameters For Each Symbol Used In Bih

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.2.6 Explanation and parameters for each symbol used in BIH The 0x of each parameter shows that the following integers are hexidecimal. Symbol Meaning Parameter Reference Initial layer to be transmitted 0x00 fixed Number of differential layers...

  • Page 141: Explanation Of Bi-Level Image Data (Bid) Section

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.2.7 Explanation of bi-level image data (BID) section BID is as shown in the construction figure below, and consists only of the number of stripes. BID is constructed by the connection of the floating marker code and the section which includes the actual image data encoded with JBIG image compression encoding, called SDE (Stripe Data Entity).
  • Page 142 MultiPASS C530/C560 Chapter 2: Technical Reference COMMENT (Private comment: 0x07) An optional comment may be added. ESC 0x07 Lc:Comment length NEWLEN (New length: 0x04) Redefine the document length. Only usable when VLENGTH=ON. ESC 0x04 YD:Document length RESERVE (Reserve: 0x01) Only usable for characteristic use.
  • Page 143 MultiPASS C530/C560 Chapter 2: Technical Reference 8.3 Color Scanning Ability 8.3.1 Contact sensor specifications Effective reading width 214 mm Effective number of picture elements (pixels) 2552 pixels Scanning rate When color scanning 30~600 dpi: 9.9 ms / line When color copying 360 dpi fixed: 9.9 ms / line...

  • Page 144: Reading Color Documents

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.3.2 Reading color documents When scanning a line of a color document, the LED’s are sequentially lit: first Red, then Green, then Blue. The corresponding image data of the line are then read and stored to memory. The Red, Green and Blue LED’s are mounted on the white LED board at the right side of the contact sensor.

  • Page 145: Multipass Function

    Type Serial Color Bubble Jet method Built-in Print Control Mode Canon extended mode (native mode) (Canon extended mode shall be selected when the MultiPASS printer driver is used.) Print Direction Bi-directional (Changes automatically according to print data) Paper Size A4 (210mm...
  • Page 146 MultiPASS C530/C560 Chapter 2: Technical Reference Paper Types Plain paper Bubble Jet paper (Canon LC-301) High resolution paper (Canon HR-101/101S) Glossy photo paper (Canon GP-201) Transparencies film (Canon CF-102) Back print film (Canon BF-102) High Gloss film (Canon HG-101) Fabric Sheets (Canon FS-101) Envelopes (U.S.

  • Page 147: Bi-Directional Centronics Interface

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.4.2 Bi-directional centronics interface a) Specifications This parallel interface performs data transmission 8 bits (1 byte) at a time, and conforms to TTL. Interface Type IEEE P1284-B/Bi-directional parallel Data Transmission 8 bit parallel interface (IBM PC or compatible machine)

  • Page 148: Color Communications

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.5 Color Communications A scanner capable of color scanning and a printer capable of color printing are combined, and a color document is transmitted/received. Communication procedures are basically the same as conventional ECM communications procedures, but the JPEG compression encoding method used in the compression of color images is adopted as the compression method.
  • Page 149 MultiPASS C530/C560 Chapter 2: Technical Reference CIELAB color spacing In the JPEG compression used in G3FAX, it is necessary to compress/decompress images with color spacing called L*, a*, b*. CIELAB is defined color spacing by CIE NOTE (Commision Internationale de l'Eclairage). It is the space which holds the optically near-equivalent and distinguishable difference in the interval between points of equal space.

  • Page 150: The Jpeg Encoding Method

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.5.2 The JPEG encoding method The JPEG encoding method (called JPEG below) originated from the group named "Joint Photograph coding Experts Group," which is a technical organization formed by ISO and ITU-T, and is an encoding method which is widely popular in the computer world as a method of compressing full color still image data.
  • Page 151 MultiPASS C530/C560 Chapter 2: Technical Reference The characteristics of the JPEG method which are used in ITU-T color communications are shown below. (1) Can effectively compress data for natural images to that the image quality is minimally affected. (2) Little noise appears on the boundaries of such images as images and text with borders, monochrome illustrations, etc., and artificial images with clear contrast.

  • Page 152: Image Processing Outline

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.5.3 Image processing outline (1) Images scanned by the color contact sensor are read into memory as RGB data. (2) The read RGB data undergoes color transformation processing, and is converted to L*a*b* data.
  • Page 153 MultiPASS C530/C560 Chapter 2: Technical Reference 8.5.4 ITU-T color transmission protocols The general protocols for ITU-T color transmission are shown below. Transmitting Side Receiving Side ITU-T Color reception capacity declaration JPEG Image reception capacity declaration Start reception of JPEG image...

  • Page 154: Conditions Necessary For Itu-T Color Transmission

    MultiPASS C530/C560 Chapter 2: Technical Reference The receiving side declares with the DIS signal that it has the ability to communicate in color conforming to the ITU-T standards and that it supports the JPEG encoding method. After confirming the receiving machine's ability to communicate in color, the transmitting side gives instructions to receive as a JPEG- compressed color image with DCS.

  • Page 155: Conditions Necessary For Color Reception

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.5.6 Operations where other machine does not have color communications ability When sending a color FAX where the other machine does not have color communications ability, this machine informs the user by displaying "TRY AGAIN IN B/W" (#085).

  • Page 156: Specifications For Color Communications

    MultiPASS C530/C560 Chapter 2: Technical Reference 8.5.8 Specifications for Color Communications The operations for color communications shown below are specifications, so please take care when fielding questions from users. Transmission Specifications · Even if the Color/Black button is pressed and the display changed between pages during transmission, pages of BW images and pages of Color images cannot be mixed.
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  • Page 158 MultiPASS C530/C560 Chapter 3: Maintenance & Service 1. MAINTENANCE LIST 1.1 Consumables Level Consumable When When “CHANGE CARTRIDGE” is displayed or User BJ cartridge (BC-20/BC-21e/BC-22e) when ink has run out. INK cartridge W h e n u s i n g B C - 2 1 e , a n d e i t h e r t h e “ Y M C color”...

  • Page 159: Periodic Inspection

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 1.3 Periodic Inspection None 1.4 Periodic Replacement Parts None 1.5 Adjustment Items The following adjustments must be made on this fax. For the adjustment procedure, see 3. ADJUSTMENT on page 3-6. Item When...

  • Page 160: General Tools

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 1.6 General Tools Tool Phillips screwdriver Removing/inserting screws Flat bladed screwdriver Removing/inserting screws Precision Phillips screwdriver Removing/inserting screws Precision flat bladed screwdriver Removing plastic tabs Tweezers Removing coil spring Isopropyl alcohol (IPA) Cleaning the cleaning location...

  • Page 161: Main Unit Outer Covers

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 2. HOW TO CLEAN PARTS 2.1 Main Unit Outer Covers Wipe with a dry, soft cloth. 2.2 Separation Roller Open the operation panel, and wipe with a dry, soft cloth. 2.3 Document Feed/Eject Roller Open the operation panel, and wipe with a dry, soft cloth.
  • Page 162 MultiPASS C530/C560 Chapter 3: Maintenance & Service Separation guide White sheet Printer platen Separation roller Document eject roller Scanning glass Document feed roller Figure 3-1 Cleaning Location...
  • Page 163 MultiPASS C530/C560 Chapter 3: Maintenance & Service 3. ADJUSTMENT 3.1 CS LED Lights-on Duration Adjustment a) Overview This adjustment is used to eliminate uneven scanning which can result from variations in light intensity between individual LED’s. Performing the adjustment will therefore have an effect on scanned and copied images.

  • Page 164: Vertical Alignment Correction

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 3.2 Vertical Alignment Correction a) Overview Vertical alignment during bi-directional printing can be corrected by adjusting the print starting position. No tools are required for this adjustment. b) Printing the test pattern Follow the procedure below to print out the test pattern.
  • Page 165 MultiPASS C530/C560 Chapter 3: Maintenance & Service ⇐Misalignment Direction : "LEFT" Misalignment Direction : "RIGHT"⇒ 2 dot 1 dot 1 dot 2 dot 0 dot Printout of 1st line Printout of 2nd line Printout of 3rd line Center Figure 3-5 Correct Test Pattern d) Correction procedure The misaligned vertical lines in the middle, shown in Fig.
  • Page 166 MultiPASS C530/C560 Chapter 3: Maintenance & Service Function Data Registration BJ ADJUST BA PCHANGE VALUE For this example, enter 9 with the COLOR LEFT0 COLOR SHQ2 numeric keypad and select RIGHT with DATA ENTRY OK COLOR SHQ1 COLOR LEFT0 For this example, enter 9 with the...

  • Page 167: Troubleshooting Index

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 4. TROUBLESHOOTING 4.1 Troubleshooting Index For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer to the specified page for countermeasures. Problem • General errors Page 3-24.
  • Page 168 MultiPASS C530/C560 Chapter 3: Maintenance & Service 4.2 Errors Shown on the Display 4.2.1 User error message Look for the applicable error message and execute the appropriate countermeasures. "BUSY/NO SIGNAL" (#005/#018) Cause: The receiving fax did not answer within 35 seconds. (T1 timer over) Solution: Contact the other party and have them check their fax.You can try to send the...
  • Page 169 MultiPASS C530/C560 Chapter 3: Maintenance & Service "CARTRIDGE JAMMED" Printing position correction failed Cause: Carriage movement prevented by one of the following. Damaged shaft. Parts deformed. (Carriage or guide frame) Insufficient grease. Countermeasure: Replace the shaft. Replace the deformed parts.
  • Page 170 MultiPASS C530/C560 Chapter 3: Maintenance & Service "CHANGE CARTRIDGE" (#052) Cause: The BJ cartridge has run out of ink. Solution: Replace the BJ cartridge. "CHECK DOCUMENT" (#001) Cause : Document jam. This is displayed when the document sensor detects paper, but the document edge sensor cannot detect the leading edge of the document with 15 seconds from the start of the feed operation.
  • Page 171 MultiPASS C530/C560 Chapter 3: Maintenance & Service "DATA ERROR" Cause: The registration data in the SRAM was destroyed and a checksum error occurred due to a dead lithium battery or SRAM failure. Solutions: (1) Press the Set button, and turn the power off and on again.
  • Page 172 MultiPASS C530/C560 Chapter 3: Maintenance & Service "NO ANSWER" (#005) Cause: The receiving fax machine does not answer. Solution: Make sure you dialed the correct number. Try again later. "NO RX PAPER" (#012) Cause: The receiving fax machine declares no paper in DIS, or its memory is full.

  • Page 173: Error Codes

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 4.2.2 Error codes a) Service error code output When service data #1 SSSW SW01 bit 0 is set to “1”, then service error codes are printed on the activity management reports, reception result reports and error transmission reports, when communication ends in an error.
  • Page 174 MultiPASS C530/C560 Chapter 3: Maintenance & Service • EPT (Echo Protect Tone) Change service data #1 SSSW SW03 bit 1. Bit 1:1 Transmit an echo protect tone. Not transmit an echo protect tone. • Adjust NL equalizer. Set service data #2 MENU Parameter No.05 to “ON”.
  • Page 175 MultiPASS C530/C560 Chapter 3: Maintenance & Service c) ERROR CORD LIST for MultiPASS C530/C560 New error codes indicate "new" in this list. C-1) User error code Tx or Rx Definition #001 [ TX Paper jam #003 [ TX/RX ] Copy page, communication time over...
  • Page 176 MultiPASS C530/C560 Chapter 3: Maintenance & Service Tx or Rx Definition ##283 [ TX Excessive repeat protocol during Tx ##284 [ TX DCN reception after TCF transmission ##285 [ TX DCN reception after EOP transmission ##286 [ TX DCN reception after EOM transmission...
  • Page 177 MultiPASS C530/C560 Chapter 3: Maintenance & Service • ECM mode error codes Tx or Rx Definition ##750 [ TX Exceed repeat protocol due to failure to receive significant signals after transmitting PPS-NULL during ECM Tx ##752 [ TX Receive DCN after PPS-NULL transmission during ECM Tx...
  • Page 178 MultiPASS C530/C560 Chapter 3: Maintenance & Service Tx or Rx Definition ##783 [ TX Exceed protocol retransmission limit or T5 time (60 seconds) after EOR-EOM transmission during ECM Tx ##784 [ TX Receive ERR after EOR-EOM transmission during ECM Tx...
  • Page 179 MultiPASS C530/C560 Chapter 3: Maintenance & Service d) Recovery methods for codes indicated as “New” Note, however, the following supplementary information, as the machine requires different actions than the existing models to correct: ##085 Other party does not support ITU-T Color Faxing Solution: (1) Try sending again in black &...
  • Page 180 MultiPASS C530/C560 Chapter 3: Maintenance & Service This page intentionally left blank. 3-23...
  • Page 181 MultiPASS C530/C560 Chapter 3: Maintenance & Service 4.3 Errors not Shown on the Display 4.3.1 General errors • The unit does not turn on. (Evaluation criteria: Look at the actual unit.) (1) Check the power cord connection. (2) Check the connection between the SPCNT board (J33) and power supply unit.

  • Page 182: Printing Problem

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 4.3.2 Printing problem • Faulty printing (Evaluation criteria: Test print is no good.) • The paper is not fed correctly. (Evaluation criteria: Look at the actual unit.) The Paper feed motor does not run.
  • Page 183 MultiPASS C530/C560 Chapter 3: Maintenance & Service • Printing quality error (Evaluation criteria: Check the test print image's faults.) • Print is not clear (1) Paper has a correct side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side.

  • Page 184: Scanning Problem

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 4.3.3 Scanning problem • Faulty scanning (Evaluation criteria: Test print is good, but the copied image is no good.) • The document is not fed. The document feed motor does not run. (Evaluation criteria: Check it visually.) (1) Check the connection from the document feed motor to the SPCNT board (J10).
  • Page 185 MultiPASS C530/C560 Chapter 3: Maintenance & Service • The reading image is abnormal. (Evaluation criteria: Check the copy image's faults.) Nothing is printed. (1) Check the connection between the contact sensor and SPCNT board (J31). (2) Clean the white sheet.

  • Page 186: Hardware Switches

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 5. SERVICE SWITCHES 5.1 Hardware Switches There is no service hardware switch on the Circuit board. 5.2 Service Data Setting Service data can be checked and changed with items on display menus. The default values of the SSSW/ parameters available in this fax machine are shown in this Chapter, 5.2.3 Service data setting in this...

  • Page 187: Service Data Registration/Setting Method

    MultiPASS C530/C560 Chapter 3: Maintenance & Service #8 CLEAR (data initialization mode) Various data are initialized by selecting one of these setting items. There is a setting item for checking/ inputting the total number of pages printed and total number of pages scanned by this fax.

  • Page 188: Service Data Setting

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 5.2.3 Service data setting Service data #1 SSSW Error management SW01 – – – (Service soft switch setting) Not used SW02 – – – – – – – – Echo solution setting SW03 –...
  • Page 189 MultiPASS C530/C560 Chapter 3: Maintenance & Service #2 MENU Not used (Menu switch settings) Not used Not used Not used NL equalizer setting DIAL Line monitor setting SERVICEMAN Transmission level setting 10 (-10dBm) (MultiPASS C560) (0~15) (MultiPASS C530) (8~15) 3429 (baud) V.34 Baud rate...
  • Page 190 MultiPASS C530/C560 Chapter 3: Maintenance & Service #3 NUMERIC Param. (Numeric parameter settings) Default Range Not used 10 (10%) (1~99) RTN signal transmission condition (1) 15 (15 lines) (2~99) RTN signal transmission condition (2) 12 (12 times) (1~99) RTN signal transmission condition (3)
  • Page 191 MultiPASS C530/C560 Chapter 3: Maintenance & Service #3 NUMERIC PARAM. (Numeric parameter settings) The relationship between the settings and the detection levels is as follows: Parameter 23 (MultiPASS C530 only) NOTE 0: -29 dBm 1: -33 dBm 2: -35 dBm...
  • Page 192 MultiPASS C530/C560 Chapter 3: Maintenance & Service #4 NCU TONE/PULSE (NCU settings) DIAL TONE 2nd DIAL TONE BUSY TONE 0 BUSY TONE 1 REORDER TONE MULTI AUTO RX CNG DETECT SPECIAL RKEY PBX DIAL TONE PBX BUSY TONE U.S.A #5 TYPE...
  • Page 193 MultiPASS C530/C560 Chapter 3: Maintenance & Service 1. SSSW #7 PRINTER (Printer function settings) Not used SW01 – – – – – – – – SW02 – – – – – – – – Not used SW03 – – –...
  • Page 194 MultiPASS C530/C560 Chapter 3: Maintenance & Service Dialling data initialization #8 CLEAR (Data initialization mode USER SW User data and service data #1 to #3 settings) initialization SERVICE SW User data and service data #1 to #3 and #6 to #7 initialization...
  • Page 195 MultiPASS C530/C560 Chapter 3: Maintenance & Service 5.2.4 Explanation of service data a) SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1.

  • Page 196: New Sssws/Parameters Added To This Model

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 5.2.5 New SSSWs/parameters added to this model #1 SSSW (service soft switch setting) SW01 (service soft switch 01: error management) Function Service error code Output Not output Error dump list Output Not output...
  • Page 197 MultiPASS C530/C560 Chapter 3: Maintenance & Service [Bit 3] Select whether to declare the V.8 protocol in DIS signal for reception (mainly caller manual transmission). If NO is selected, the V.8 protocol cannot be used because it is not declared in DIS signal.
  • Page 198 MultiPASS C530/C560 Chapter 3: Maintenance & Service #3 NUMERIC PARAM (numeric parameter settings) Function Selecting range Default setting T0 Timer 0~9999 5500 (55 second) T1 Timer (Rx) 0~9999 3500 (35 second) Maximum time to receive 500~3000 1300 (13 second) one line of image data [Parameter 10] The "wait time after transmission of a dialing signal ends until a significant signal is detected in...
  • Page 199 MultiPASS C530/C560 Chapter 3: Maintenance & Service #7 PRINTER (printer function settings) 2. NUMERIC PARAM. Function Selecting range Default setting Trailing edge margin 0 ~ 9999 7 ( 7 mm) for black&white copy & FAX Trailing edge margin 0 ~ 9999 21 ( 21 mm) for color copy &...

  • Page 200: Nozzle Check

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 6. TEST FUNCTIONS 6.1 User Test Print Functions User enabled Test print functions are as follow. 6.1.1 Nozzle check Execute cleaning if this test printing shows each nozzle condition such as no ejection, unclear or unstable etc.

  • Page 201: Service Test Functions

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 6.2 Service Test Functions The fax functions for testing individual operations, such as below. See Page 3-45 for details of entering the test mode. To leave the test mode, press the Function button, and then Clear button.

  • Page 202: Test Mode Flowchart

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 6.2.2 Test mode flowchart TEST MODE ‘ ’ indicates that these items are not used in the field. [1] D-RAM See Page 3-46 [2] CS See Page 3-46 [1] ADJ LED TIME [2] CS READ...

  • Page 203: D-Ram Tests

    7008K: D-RAM total memory capacity (bytes) (MultiPASS C560) 1:D-RAM 7008K 864K: D-RAM total memory capacity (bytes) (MultiPASS C530) : Indicates an address for which write testing is complete..: Indicates an address for which read testing is complete.

  • Page 204: Print Test

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 6.2.5 PRINT test Pressing the 3 button from the test mode menu selects the print test. This test prints various patterns. For servicing, use the 3-7: CHECKERS pattern (press the 7 button from the print test menu). The other patterns are not to be used since they are for development and factory personnel.
  • Page 205 MultiPASS C530/C560 Chapter 3: Maintenance & Service Figure 3-24 Print Pattern Sample 3-48...

  • Page 206: Modem And Ncu Tests

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 6.2.6 Modem and NCU tests These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem.
  • Page 207 MultiPASS C530/C560 Chapter 3: Maintenance & Service b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the 4 button from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The frequency can be changed with the numeric buttons.
  • Page 208 MultiPASS C530/C560 Chapter 3: Maintenance & Service c) V.34 G3 signal transmission test (MultiPASS C560 only) The V.34 G3 signal transmision test menu is selected by pressing the 8 key from the MODEM NCU test menu. The V.34 G3 signals below are sent from the modem using the modular jack and the speaker by pressing the start key.
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  • Page 210: Faculty Tests

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 6.2.7 Faculty tests The faculty tests are selected by pressing the 6 button from the test mode menu. These tests test the following faculties of this fax. Test type Overview Sensor tests Test whether the sensors are operating correctly.
  • Page 211 MultiPASS C530/C560 Chapter 3: Maintenance & Service 6-3 : SENSOR Alternately Pressing the 1 key. displayed D S of D E S of DS: Document sensor DES: Document edge sensor on/off : decument/no document Figure 3-25 Sensor Tests 3-54...
  • Page 212 MultiPASS C530/C560 Chapter 3: Maintenance & Service b) Operation panel tests The operation panel test is selected by pressing the 7 button from the faculty test menu. In this test, check that the display, LED lamps, and buttons on the control panel are operating correctly.
  • Page 213 MultiPASS C530/C560 Chapter 3: Maintenance & Service 6-7:OPERATION PA Press Start/Scan button. H pattern displayed HHHHHHHHHHHHHHHH Press Start/Scan button. All LCD dots displayed Press Start/Scan button. All LED lamps light up. LED TEST Press Start/Scan button. When a button is pressed, the 1 2 3 4 5 6 7 8 9 corresponding character goes out.
  • Page 214 MultiPASS C530/C560 Chapter 3: Maintenance & Service c) Line signal reception test The line detect test menu is selected by pressing the 9 button from the faculty test menu. This test checks the operation of the NCU signal sensor and frequency counter. In Menu 1, the CI, status can be detected and in Menu 2 the frequency can be detected at changing detection levels.
  • Page 215 MultiPASS C530/C560 Chapter 3: Maintenance & Service 7. SERVICE REPORT 7.1 Report Output Function 7.1.1 User report output functions The fax can output user reports manually by user operation, or automatically, according to user data settings. a) Manual output of reports by user operation...
  • Page 216 MultiPASS C530/C560 Chapter 3: Maintenance & Service c) Reports output automatically Memory clear report The fax automatically outputs a memory clear report when the power is turned on after a power cut. Figure 3-27 Memory Clear List TX/RX NO : Indicates four digits of the transaction number MODE : Indicates, TRANSMIT, or AUTO RX or B’CAST (Broadcast) and COL...

  • Page 217: Service Report Output Functions

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 7.1.2 Service report output functions The fax outputs service data setting status, past communications history reports. a) List of service reports The fax outputs the service reports shown below. Report type Operations 1. System data list In the service mode, press the Report button then select the report 2.
  • Page 218 System data list This list shows service data #1~#5, #7, #9 setting statuses. The following is a sumple list for the MultiPASS C560. (The list for the MultiPASS C530 does not contain V.8/V.34-related items.) Figure 3-28 System Data List (page 1 ~ page 4)
  • Page 219 MultiPASS C530/C560 Chapter 3: Maintenance & Service Figure 3-29 System Data List (page 5 ~ page 6) “START DATE” records the date when the fax performs its first transmission, after shipment from the factory. NOTE 3-62...
  • Page 220 System dump list This list shows the past communications statuses and error communications history. The following is a sample list for the MultiPASS C560. (The list for the MultiPASS C530 does not contain V.8/V.34-related items.) Figure 3-30 System Dump List (1/2)
  • Page 221 MultiPASS C530/C560 Chapter 3: Maintenance & Service CLEAR DATE : Date on which data was initialized with service data #8 CLEAR, RX/TX : Total number of receptions/transmissions A4/B4/A3/LTR/LGL : Total number of pages transmitted and received for each document size...
  • Page 222 MultiPASS C530/C560 Chapter 3: Maintenance & Service Figure 3-31 System Dump List (2/2) ##nnn : Service error code START TIME : Communication start date and time (on 24 hour clock) OTHER PARTY : Telephone number sent from other party MAKER CODE...
  • Page 223 (lower 20 digits) SUBADDRESS : Subaddress number sent from the other party CONNECTION ID : ID sent from the other party, if the other party is a Canon fax START TIME : Communication start date and time (on 24-hour display) USAGE TIME...
  • Page 224 (lower 20 digits) SUBADDRESS : Subaddress number sent from the other party CONNECTION ID : ID sent from the other party, if the other party is a Canon fax START TIME : Communication start date time (on 24-hour display) USAGE TIME...

  • Page 225: Wiring Diagram

    MultiPASS C530/C560 Chapter 3: Maintenance & Service 8. WIRING DIAGRAM 8.1 Wiring Diagram Doument feed Carriage motor motor Color Contact Sensor Document Sensor Operation Panel Flat Flat cable cable 1---4 1---4 Document Edge Speaker Sensor 1----12 1----23 Power 1----13 supply...
  • Page 226 MultiPASS C530/C560 Chapter 3: Maintenance & Service 8.2 Connector Locations and Signal Descriptions SCNT board (J1) ← → Ink detect sensor sensor Signal name Description → — VZAN Sensor drive signal ← — Sensor output signal → — VLED Sensor LED drive voltage —...
  • Page 227 MultiPASS C530/C560 Chapter 3: Maintenance & Service *1 Data transmission syncronizing signal (Forward direction) *2 Data transmission syncronizing signal (Reverse direction) *3 Data reception completion signal (Forward direction) *4 Data transmission direction change response signal *5 Extension request response signal...
  • Page 228 MultiPASS C530/C560 Chapter 3: Maintenance & Service SPCNT board (J4) ← → Paper feed motor motor Signal name Description → — LFB* Phase -B → — LFA* Phase -A → — Motor drive voltage (+24V) → — Phase A →...
  • Page 229 MultiPASS C530/C560 Chapter 3: Maintenance & Service SPCNT board (J9) ← → Operation panel unit (J1) Signal name Description — DGND Ground ← KI00 Key sense signal ← KI01 Key sense signal ← KI02 Key sense signal ← KI03 Key sense signal ←...
  • Page 230 MultiPASS C530/C560 Chapter 3: Maintenance & Service SPCNT board (J33) ← → Power supply unit (CN101) CN101 Signal name Description ← +3.3V Logic drive voltage ← Logic drive voltage — Ground ← +24V Motor drive voltage — Ground SPCNT board (J38) ← → Carriage motor...
  • Page 231 MultiPASS C530/C560 Chapter 3: Maintenance & Service MODEM board (J7) ← → NCU board (J2) Signal name Description — AGND Ground → +12VA Sensor LED drive voltage → +12VA Sensor LED drive voltage — Line monitor signal → Telephone line transmision signal ←...

  • Page 232: Checking Operations

    MultiPASS C530/C560 Chapter 4: Appendix 1. INSTALLATION This machine has been designed for user installation. Therefore, this manual contains only an outline description of the procedures. For details of the installation, see the USER'S GUIDE . REFERENCE 1.1 Setting up •...

  • Page 233: User Data Flow (By Operation Panel)

    MultiPASS C530/C560 Chapter 4: Appendix 2. USER DATA FLOW 2.1 USER DATA FLOW (by Operation Panel) Press the Function button, then press the Data Registration button. Function button + Data Registration button DATA REGISTRATION 1. USER SETTINGS DATE & TIME...
  • Page 234 MultiPASS C530/C560 Chapter 4: Appendix 2. REPORT SETTINGS TX REPORT PRINT ERROR ONLY PRINT WITH IMAGE OUTPUT YES PRINT WITH IMAGE OUTPUT NO RX REPORT PRINT ERROR ONLY OUTPUT YES OUTPUT NO ACTIVITY REPORT AUTO PRINT 3. TX SETTINGS ECM TX MID PAUSE SET 02 SEC.
  • Page 235 MultiPASS C530/C560 Chapter 4: Appendix FAX/TEL AUTO SW RING START TIME 06 SEC. (00~30 SEC.) F/T RING TIME 015 SEC. (015~300 SEC.) DEFAULT ACTION RECEIVE DISCONNECT INCOMING RING 02 TIMES (01~99 TIMES) MAN/AUTO SWITCH 15 SEC. (01~99 SEC.) REMOTE RX...
  • Page 236 MultiPASS C530/C560 Chapter 4: Appendix 6. SYSTEM SETTINGS DATE SETUP MM/DD/YYYY DD/MM/YYYY YYYY MM/DD DISPLAY LANGUAGE ENGLISH FRENCH SPANISH TX START SPEED 33600 bps (MultiPASS C560) 14400 bps (MultiPASS C530) 14400 bps 9600 bps 9600 bps 7200 bps 7200 bps...
  • Page 237 MultiPASS C530/C560 Chapter 4: Appendix 2.2 Memory Reference Function Flow Function button + Memory Reference button DOC. MEMORY LIST PRINTING DOC. MEMORY LIST PRINT DOCUMENT TX/RX No. XXXX DELETE DOCUMENT TX/RX No. XXXX FILE PRINT PRINTING FILE Figure 4-5 Memory Reference Function Flow...
  • Page 238 MultiPASS C530/C560 Chapter 4: Appendix 3. MAKER-CODE The 1-byte maker code displayed on the error dump list corresponds to the list of makers shown on the following page. For a sample of a dump list containing maker codes, see pages 3-61 ~ 3-63 .
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  • Page 240 MultiPASS C530/C560 INDEX Carriage motor ••••••••••••••••••••••••••••• 1-26 INDEX 2-12 2-25 3-25 #1 SSSW (Service soft switch settings) 3-68 •••••••••••••••••••••••••••••••••••••••••••••• 3-29 Carriage ribbon cable•••••••••••••••••••••• 1-49 #2 MENU (MENU switch settings) CIE •••••••••••••••••••••••••••••••••••••••••••• 1-3 •••••••••••••••••••••••••••••••••••••••••••••• 3-29 2-70 #3 NUMERIC param (NUMERIC CIELAB •••••••••••••••••••••••••••••••••••••• 1-3 parameter settings) ••••••••••••••••••••••••...
  • Page 241 MultiPASS C530/C560 INDEX 3-68 Document feed lever •••••••••••••••••••••••• 2-4 Image data backup ••••••••••••••••••••••••• 1-11 Document feed motor ••••••••••••••••••••• 1-25 Image processing function •••••••••••••••• 2-27 Ink absorber •••••••••••••••••••••••••••••••• 1-25 3-68 1-57 Document feed roller •••••••••••••••••••••• 1-24 2-12 3-22 Document feed section •••••••••••••••••••••• 2-3 Ink cartridge ••••••••••••••••••••••••••••••••••...
  • Page 242 MultiPASS C530/C560 INDEX MODEM IC •••••••••••••••••••••••••••••••• 2-27 MPU (Micro processor unit) •••••••••••••• 2-26 2-28 Reception image data•••••••••••••••••••••• 1-54 MultiPASS function ••••••••••••••••••••••• 2-66 Recommended paper •••••••••••••••••••••••• 1-6 Remote reception •••••••••••••••••••••••••• 1-10 ROM •••••••••••••••••••••••••••••••••••••••• 2-25 NCU board ••••••••••••••••••••••••••••••••••• 2-2 2-27 2-25 2-28 3-68 ROM-version display••••••••••••••••••••••...
  • Page 243 MultiPASS C530/C560 INDEX User data flow•••••••••••••••••••••••••••••••• 4-2 User error codes ••••••••••••••••••••••••••• 3-18 User report ••••••••••••••••••••••••••••••••• 3-58 V.8/V.34 •••••••••••••••••••••••••••••••••••••• 1-2 2-36 3-51 Wiring diagram •••••••••••••••••••••••••••• 3-68...

This manual is also suitable for:

Multipass c545Multipass c560Multipass c555Fp b740

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