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Troubleshooting Guide
imageRUNNER ADVANCE
C5500 Series
February, 2018
OIP Field Quality Assurance Div.

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Summary of Contents for Canon C5500 Series

  • Page 1 Troubleshooting Guide imageRUNNER ADVANCE C5500 Series February, 2018 OIP Field Quality Assurance Div.
  • Page 2 [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc. [Additional case(s)] here is no additional case at February, 2018.
  • Page 3: Table Of Contents

    Contents Image Faults......................1 Image displacement when using ADF due to broken grounding sheet..........1 Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone image............................... 2 Horizontal lines with 94mm pitch on a halftone image................ 3 Image failure occurring repeatedly at the same interval (xx pitch)............
  • Page 4: Image Faults

    Image Faults Image displacement when using ADF due to broken grounding sheet For CE [Symptom] When reading single-sided pages from ADF consecutively, image displacement [a] may occur on output images. "[b] indicates the feed direction." [Cause] The machine malfunction and it result in the above symptom when not properly grounded because the grounding sheet [a] located in the stream read glass unit [1] of the reader unit is broken or torn.
  • Page 5: Horizontal White Line Appears At 120Mm From The Leading Edge Of The Sheet With A Bk Halftone Image

    Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone image For CE [Symptom] When a halftone image is printed out in Bk mode with the setting of Heavy 1 (106-128g/m2), a horizontal white line [a] may appear at 120mm from the leading edge of the sheet.
  • Page 6: Horizontal Lines With 94Mm Pitch On A Halftone Image

    Horizontal lines with 94mm pitch on a halftone image For CE Symptom Horizontal lines with 94mm pitch [a] may occur when a halftone image is output. The arrow [b] indicates the direction of feeding. [Reference] In this symptom, the horizontal lines may occur as bunches of plural lines[c]/diagonal lines [d] / lines with dropped part [e].
  • Page 7: Image Failure Occurring Repeatedly At The Same Interval (Xx Pitch)

    Image failure occurring repeatedly at the same interval (xx pitch) For CE [Symptom] Repeating image failure [a] whose intervals are same pitch may occur. The arrow [b] indicates the direction of feeding. [Cause] The image failure occurs when rollers have foreign matters or flaws. [Service work] Check the rollers or Belts of a) to j) below.
  • Page 8 a) When the interval is 34.9 mm pitch, check Developing Cylinder [a] in Developing Assembly (FM1-N370/-N371/-N372/-N373). b) When the interval is 94.2 mm pitch, check Drum [b]. [Note] If the failure occurs in all the colors, checkFixing Film [i] or Fixing Pressure Roller [j]. c) When the interval is 44 mm pitch, check Charging Roller [c] of the Drum Unit.
  • Page 9: Faulty Feeding

    Faulty Feeding E514-0002/1C14 jam code/poor stacking/wrinkles/tear of paper due to inappropriate position of the aligning plate of the processing tray unit (Inner Finisher-G1/H1/K1) For CE [Symptom] When taking copy with single sheet output using inner finisher, this may lead to an E514-0002, a 1C14 jam, a poor stacking [A] or wrinkles/tear [B] at the center of the trailing edge of paper due to unfinished delivery of paper to the tray.
  • Page 10 a) Procedure to replace the assist unit a-1) Remove the processing tray unit referring to the "Removing the processing tray unit" in the service manual. a-2) Lay the processing tray unit the bottom side up and remove the motor unit [1]. -Timing belt [2] x 1 -Tension spring [3] x 1 -Connector [4] x 1...
  • Page 11 b-2) Enter -50 in the section for entering the adjusted value [a] of the target paper and press OK [b] (the image below is the case of A4) [Note] This operation stops the alignment plate at the alignment position +5.0mm. b-3) Set one sheet of paper [1] in the processing tray unit, fit it to the edge [b] of the rear alignment plate [2], and then measure the gap [a] between the edge of the front alignment plate [3] and the paper with a scale.
  • Page 12 Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more. [Service parts] iR-ADV C3300 Series - FM1-N374-010 ASSIST UNIT iR-ADV C5500 Series - FM1-P015-010 ASSIST UNIT iR C3000 Series/iR-ADV C3500 Series - FM1-N374-010 ASSIST UNIT...
  • Page 13: Inconsistent Folding Position When Using Booklet Mode With A Small Number Of Sheets Due To Deflected Paper Inside The Processing Tray (Booklet Finisher-V1/V2/Y1/Aa1)

    Inconsistent folding position when using booklet mode with a small number of sheets due to deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1) For CE [Symptom] When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-in serial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shown in the Figure below.
  • Page 14 1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2]. 1-4) Remove the roller guide unit [1] in the arrow direction. 1-5) Remove the 1 E ring [1], and remove the 1 shaft [2]. [Attention] The E ring should be replaced with a new one instead of reusing it.
  • Page 15 1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000). 1-8) Checking the rear saddle alignment plate 1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then, check if it is properly moved to the markings.
  • Page 16 1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket. [Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewed position.
  • Page 17 2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2]. 2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit. 2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4]. 2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopper assembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part.
  • Page 18 2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper end stopper installation angle. 2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitching position of the saddle stitcher unit".
  • Page 19: Malfunction

    Malfunction Toner leakage from the bottom of the process unit due to the spring in the shutter coming off For CE [Symptom] Waste toner may leak when pulling out the process unit [A] from the main body. [Cause] When removing the process unit from the main body, the shutter spring [A] located at the back of the process unit may come off if touched.
  • Page 20: Insert The Toner Container" Is Displayed Caused By Half-Insertion Of The Front Door Sw Connectors

    "Insert the toner container" is displayed caused by half-insertion of the front door SW connectors For CE [Symptom] When starting the main body, "Insert the toner container" may be displayed. [Cause] The connector [1] on the inner side of the toner bottle inner door interferes with the mold of the bottle front inner guide [2], and the connector cannot be fully inserted and the above-mentioned symptom may occur.
  • Page 21 5) Remove the 1 screw [2] and 1 screw [3], and remove the right upper cover [1]. 6) Remove the front upper right cover [1]. 7) Remove the 1 boss [2] and remove the inner delivery cover (left rear) [1]. 8) Remove the delivery tray [1] by removing the 4 hooks [2] and the 2 projections [3].
  • Page 22 9) Remove the 4 hooks [2] and remove the inner delivery cover (left) [1]. 10) Remove the 2 bosses [2] and remove the inner delivery middle cover [1]. 11) Open the 4 small covers [1] and remove the 4 toner containers [2]. 12) Remove the 4 screws [3], remove the 2 connectors [2] and remove the toner container front inner cover [1].
  • Page 23 13) Check whether the 4 connectors [1] on the inner side of the toner bottle inner door are half inserted. If the connectors are half inserted, push them. If they are not half inserted, look for other causes. 14) Attach the parts by reversing the steps from 12). 15) Start the main body and confirm that the symptom does not occur.
  • Page 24: Points To Note When Installing The Rail Unit (Inner Finisher-H1)

    Points to note when installing the rail unit (Inner Finisher-H1) For CE [Symptom] When installing the rail unit to the inner finisher [1], the frame of the finisher would be twisted if a downward force is applied to the area shown with the arrow while the finisher is faced upside down. When a gap is created between the front end plate and the back end plate due to twist on the frame, the craw [3] of the molded part [2] may come off.
  • Page 25: Measures When Paper Is Not Stapled (Corner/Double) After Installation (Inner Finisher-G1/H1/K1)

    Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1) For CE [Symptom] In operation of stapling (corner/double) after installation of Inner Finisher, paper may not be stapled. [Cause] When installing Inner Finisher, distortion may occur in Inner Finisher. If the center return belt guide [1] on the front side slips into the edge of the assist unit sheet metal [2] due to this distortion, paper in staple operation is caught on by the center return belt guide and is not fed up to the stapling position, resulting in the above- mentioned symptom.
  • Page 26 2) Remove the paper from the delivery outlet of Inner Finisher and perform stapling (corner/double) operation to check that the symptom no longer occurs. If the symptom does not improve, then check other factors.
  • Page 27: Response To Poor Reaction/No Reaction Of The Ultrasonic Motion Sensor

    2) If the motion sensor PCB assembly is not installed correctly, re-install it correctly. Target S/N of the Ultrasonic Motion Sensor NOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines. iR-ADV C5500 Series Model Target Serial Number...
  • Page 28 Model Target Serial Number iR-ADV C5550I EUR 230V iR-ADV C5550I 230V iR-ADV C5550I 230V IND iR-ADV C5550I LTN 230V iR-ADV C5540 CN 220V iR-ADV C5540I EUR 230V iR-ADV C5540I 230V iR-ADV C5540I LTN 230V iR-ADV C5535 EUR 230V iR-ADV C5535 CN 220V iR-ADV C5535I EUR 230V iR-ADV C5535I 230V iR-ADV C5535I 230V IND...
  • Page 29: Response To No Reaction/Poor Reaction Of The Ultrasonic Motion Sensor

    Response to no reaction/poor reaction of the Ultrasonic Motion Sensor For CE [Symptom] Ultrasonic Motion Sensor may not react, or react poorly . [Cause] Either of the following cases may lead to the aforementioned symptom. A) When reflectors such as an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is attached too close to the motion sensor, they are detected by ultrasonic wave, so that the sensor became unable to detect people in farther than these reflectors .
  • Page 30 C-4) In case of removing the obstructions is not possible, disable (turn OFF) the setting from User mode > Settings/Registration > Preferences > Timer/Energy Settings > Use Motion Sensor Target S/N of the Ultrasonic Motion Sensor NOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines. iR-ADV C5500 Series Model Target Serial Number iR-ADV C5560I 120V...
  • Page 31 Model Target Serial Number iR-ADV C5540I 230V iR-ADV C5540I LTN 230V iR-ADV C5535 EUR 230V iR-ADV C5535 CN 220V iR-ADV C5535I EUR 230V iR-ADV C5535I 230V iR-ADV C5535I 230V IND iR-ADV C5535I LTN 230V iR-ADV C7500 Series Model Target Serial Number iR-ADV C7580I TW 120V iR-ADV C7570I 120V iR-ADV C7570I TW 120V...
  • Page 32: Jam (Main Unit)

    Jam (Main Unit) 0205/0A01/0A02/0A03/0A04 JAM CODE, due to positional displacement of cassette separation roller during driving (Main body and Cassette Feeding Unit-AM1/High capacity cassette feeding unit-A1/B1) For CE [Symptom] In machines produced before the cut-in S/N mentioned later in this document, Paper fed from the cassette may cause double feeding, resulting in 0205 jam or it may cause either of 0A01, 0A02, 0A03 and 0A04 jams at recovery from sleep mode.
  • Page 33 3) Remove the 3 screws and remove the separation frame support plate [1]. 4) Loosen the 3 screws on both sides of the paper pick-up assembly. -Front side: 1 pc. -Rear side: 2 pcs . 5) Place the Shim [2] onto the back side of the screw portion in the center of the separation frame support plate [1], place the screw, and then attach them to the separation frame [3] and tighten the screw [4] temporarily.
  • Page 34 6) Check that the separation frame support plate is not placed on the positioning bosses [a] of the separation frame in 2 places, and then tighten the screws firmly in the order of [1] to [3]. [Caution] In case the separation frame support plate is placed on the bosses of the separation frame, the frame may be deformed and this may induce jams.
  • Page 35 Model Serial No. IR-ADV C5540I KR 220V XJW00608 IR-ADV C5550I KR 220V XJQ00564 IR-ADV C5560I KR 220V XJN00522 IR-ADV C5535I LTN 230V XMC00506 IR-ADV C5540I LTN 230V XMB00503 IR-ADV C5550I LTN 230V XMA00508 IR-ADV C5560I LTN 230V XLQ00505 IR-ADV C5535I TW 120V XJA00508 IR-ADV C5550I TW 120V XGY00506...
  • Page 36: Measures When The Display Of Jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0F Cannot Be Canceled (Pod Deck Lite-B1/C1/Paper Deck Unit-E1/F1)

    Measures when the display of jam 011B/0118/010F/021B/ 0218/020F/0A1B/0A18/0A0F cannot be canceled (POD Deck Lite- B1/C1/Paper Deck Unit-E1/F1) For CE [Symptom] The display of jam may not be canceled even after removing the paper from jammed pickup unit. This may occur with the machines produced before the serial numbers mentioned in the list below.
  • Page 37 3) Remove the 4 screws [1], and then remove the 2 roller support plates [2] and the 2 brackets [3] from the deck pull-out roller feed guide. 4) Remove the roller [1], 2 bushings [2] and 2 compression springs [3] from the deck pull-out roller feed guide. 5) Replace the feed guide with the lower feed guide (FL0-2918-000).
  • Page 38 Model Serial number PAPER DECK UNIT_-F1 A4 WES05369...
  • Page 39: Jam (Delivery Options)

    Jam (Delivery options) 0211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit) For CE [Symptom] Printing using the buffer pass unit may cause the following jam in the machine earlier than the following countermeasure cut-in serial numbers in factory. BUFFER PASS UNIT-G1 - 0211: buffer pass inlet sensor (PS1) stationary jam - 0212: buffer pass outlet sensor (PS2) stationary jam...
  • Page 40 BUFFER PASS UNIT-G1 There are 4 pieces of 30T/40T pulley [1] located, but only the places of 2 pieces may come off. Prepare 2 pieces of the new type 30T/40Tpully and 2 pieces of the E-ring. BUFFER PASS UNIT-L1 There are 2 pieces of 30T/40T pulley [1] located, but only the place of 1 piece may come off. Prepare 1 piece of the new type 30T/40Tpully and 1 piece of the E-ring.
  • Page 41 2) Remove the spacer [1] and the timing belt [2]. 3) Remove the timing belt [1] and replace with the new type 30T/40T pulley [2]. For Buffer Path Unit-G1, follow the above steps and replace the 2 pieces of 30T/40T pulley. 4) Attach the parts by reversing the procedure from the step 2).
  • Page 42 [Service parts] BUFFER PASS UNIT-G1 Part Number Description Q'ty Fig.No. FU5-0057-000 PULLEY, 30T/40T 4->0 FE8-8793-000 PULLEY, 30T/40T 0->4 XD9-0136-000 RING, E 0->2 BUFFER PASS UNIT-L1 Part Number Description Q'ty Fig.No. FU5-0057-000 PULLEY, 30T/40T 2->0 FE8-8793-000 PULLEY, 30T/40T 0->2 XD9-0136-000 RING, E 0->1 [Countermeasure cut-in serial number in factory1*] Model...
  • Page 43: Error Code

    Error Code E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/Booklet Finisher_Y1) For CE [Symptom] In the machines prior to the countermeasure cut-in serial number in factory described below E583-8001 or E583-8002 may occur. - E583-8001 : Error in the Tray Auxiliary Guide Motor. The tray auxiliary guides don't come off the Front/Rear Tray Auxiliary Guide HP Sensors when the Tray Auxiliary Guide Motor has been driven for 1 second.
  • Page 44 1) Remove the stack tray [1] and the grate-shaped lower guide [2] by referring to the Service Manual. 2) If the bushing [2] on the rear side of the lower delivery roller [1] is detached from the supporting plate, go to the step 3). If the bushing [2] is not detached, go to the step 7).
  • Page 45 5) Attach the washer (XD1-1106-235) [3] between the E-ring [1] and the bushing [2] of the lower delivery roller However, if the lower delivery roller is a new type, attaching the washer (XD1-1106-235) [3] is not required. 6) While attaching the bushing on the rear side of the lower delivery roller, attach the supporting plate [1] which was removed in the step 3).
  • Page 46: Measure Against E674-0100

    Measure against E674-0100 For CE [Symptom] E674-0100 may occur when FAX clearing and job canceling are executed. [Cause] When a job manipulation such as FAX job cancelation is executed just after the performance of All CLEAR of FAX (Service Mode >...
  • Page 47: Specifications-Related

    Specifications-Related Copy Card Reader-F1 is not recognized For CE [Symptom] Copy Card Reader-F1 may not be recognized even after it is installed in the machine. [Cause] Because ACCESS MANAGEMENT SYSTEM is set to ON, the above-mentioned symptom occurs. [Attention] Copy Card Reader-F1 and ACCESS MANAGEMENT SYSTEM cannot be used at the same time. [Service work] When the above-mentioned symptom occurs, set user mode >...
  • Page 48: Unable To Print From Pc Due To Forced Hold

    Unable to print from PC due to Forced Hold For CE [Symptom] Printing may not be executed when sending a print job from PC. When the issue occurs, the light indicating print execution may come on, but it goes off right away. Also, there is no record in print history. [Cause] The above issue occurs because Forced Hold is set to on.

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