Canon imageRUNNER ADVANCE C5560i III User Manual page 1331

● Check whether an expired certificate or revoked certificate is being used. In addition, check whether the
certificate chain is invalid.
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#749
The operation could not be performed because a service call message is displayed.
● Turn the main power OFF, and turn the main power ON again. If the operation still cannot be performed
correctly, turn the main power switch OFF, remove the power plug from the outlet, and contact your local
authorized Canon dealer.
Turning OFF the Machine(P. 107)
Turning ON the Machine(P. 106)
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#751
The server is not running or the network is disconnected (either you could not connect to the
destination, or the connection was lost before the job could be completed).
● Check whether the server is operating normally.
● Check the status of the network.
● If the destination is using IIS 6.0 with Windows Server 2003 and digest authentication is used as the
authentication method of the WebDAV server, set <Use Divided Chunk Send for WebDAV TX> to <On> to
send with WebDAV via a proxy using TLS communication.
<Use Divided Chunk Send for WebDAV TX>(P. 1097)
The IP address is not set.
● Check <TCP/IP Settings> in <Preferences>.
<Network>(P. 1052)
Could not send to an SMB server (including the Advanced Box of another imageRUNNER ADVANCE series
machine disclosed with SMB) because a file server is being browsed using Windows (SMB).
● If an error occurs with delayed sending, close the <Browse> screen, and scan and send the document
again.
● If an error occurs when forwarding a received fax/I-fax file to an SMB server, scan a printed copy of the
received file, and send it to the forwarding destination.
Basic Operations for Scanning Originals(P. 500)
● You can avoid errors by using FTP as the protocol for sending to servers.
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#752
The server is not running or the network is disconnected.
● Check whether the SMTP server is operating normally.
● Check the status of the network.
The SMTP server name setting for e-mail/I-fax is incorrect or the e-mail address or domain name is not
set.
● Check the SMTP server name, e-mail address, and domain name settings in <Communication Settings>.
Setting E-mail/I-Fax Communication(P. 74)
Troubleshooting
<TCP/IP Settings>
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