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Related Manuals for Canon imageRUNNER ADVANCE DX C568iF
Summary of Contents for Canon imageRUNNER ADVANCE DX C568iF
- Page 1 Canon Service Guide...
- Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ MODELS. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 4: Table Of Contents
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. imageRUNNER ADVANCE Platform Improvements ---------------------------------------------------- 3 D. Data Backup Service --------------------------------------------------------------------------------------------- 4 E. - Page 5 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide C. Data Security ------------------------------------------------------------------------------------------------------- 23 1. Initialize All Data/Settings Function ----------------------------------------------------------------------- 23 2. TPM (Trusted Platform Module) --------------------------------------------------------------------------- 24 3. Universal Send Security Feature Set -------------------------------------------------------------------- 25 4. Encrypted Secure Print Software ------------------------------------------------------------------------- 25 D.
- Page 6 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 81 XII. Appendix ------------------------------------------------------------------------------------------------------ 82 A. Specifications ------------------------------------------------------------------------------------------------------ 82 B. Canon imageRUNNER ADVANCE DX C568/C478 Series Limited Warranty ------------------- 91 C. List of Tables------------------------------------------------------------------------------------------------------- 92 D. List of Figures ----------------------------------------------------------------------------------------------------- 92 imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide...
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Page 7: Overview
ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Product Overview, New Features, Configuration, and Monthly Print/Copy Volume A. Overview The Canon imageRUNNER ADVANCE DX C568/C478 Series consists of the imageRUNNER ADVANCE DX C568iF, imageRUNNER ADVANCE DX C568iFZ, imageRUNNER ADVANCE DX C478iF, and imageRUNNER ADVANCE DX C478iFZ. -
Page 8: Unified Firmware Platform
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all supported devices. This makes it possible to unify development, and reflect the same functions and the latest specifications across all supported devices. -
Page 9: Imagerunner Advance Platform Improvements
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide C. imageRUNNER ADVANCE Platform Improvements The imageRUNNER ADVANCE platform has been designed for advanced functionality, high-reliability, and ease of operation. The platform enables digital-business communications, such as imaging technology, cloud connectivity, and mobile solutions to work together. -
Page 10: Data Backup Service
D. Data Backup Service The Data Backup Service automatically backs up data to a cloud-based server that is hosted by Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX device’s User mode... -
Page 11: Configuration
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide E. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the Partner Portal for the most up-to-date item numbers. - Page 12 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide September 2022 Page 6 Revision 3...
- Page 13 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 2 – Hardware Accessories Item Part Number Cassette Feeding Unit-AS1 7, 8 3316C001AA Cassette Feeding Unit-AT1 3317C001AA 8, 9 Cassette Module-AJ1 8, 10 3318C001AA Convenience Stapler-A1 1348V957 USB Keyboard (Cherry) 1266V426...
- Page 14 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 3 – imageRUNNER ADVANCE DX C568/C478 Series Paper Drawer Configuration Chart Notes: • Up to two (2) optional Cassette Module-AJ1s can be installed for iF models. One (1) optional Cassette Module-AJ1 can be installed for iFZ models. This applies to floor-standing and desktop configurations.
- Page 15 Connection Kit-A3 For Bluetooth LE 4041C002AA 3 Part numbers are subject to change without notice. 18 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 19 No longer available for purchase.
- Page 16 25 Minimum license purchase term is 1 year, and Maximum License purchase term is 5 years. 26 This item can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as long as at least one Systems Engineer from the Dealership has completed the mxHero training course and passed the certification test.
- Page 17 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 6 – Supplies and Consumables Item Part Number Toner T04 Black 2980C001AA Toner T04 Cyan 2979C001AA Toner T04 Magenta 2978C001AA Toner T04 Yellow 2977C001AA Toner T04L Black 4616C001AA Toner T04L Cyan...
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Page 18: Monthly Copy/Print Volume
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide F. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis. -
Page 19: Hardware Accessory Options
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Hardware Accessory Options A. Cassette Feeding Unit-AS1 • Adds one additional 550-sheet cassette (20 lb bond (75 g/m ), 500 sheets for 80 g/m )) and a wheeled stand. • Supports paper sizes to up 8 1/2" x 14”. -
Page 20: System Features And Options
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide III. System Features and Options The functionality of the imageRUNNER ADVANCE DX C568/C478 Series is enhanced by the following system-related accessories. A. Copy and Print Options PCL International Font Set-A1 • Provides Andalé font support for the PCL driver. -
Page 21: Data Security And Wireless Options
Android mobile devices to the machine via NFC (Near Field Communications). • The Canon PRINT Business app must be installed and started on the user’s Android device, and the “Use NFC Card Emulation” setting on the machine must be enabled. -
Page 22: Storage Capabilities
• Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the storage drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”)) offers several security options to enhance... -
Page 23: Advanced Box
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space. -
Page 24: Network
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide C. Network The imageRUNNER ADVANCE DX C568/C478 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE and imageRUNNER ADVANCE DX machines via the SMB/WebDAV protocol. When one machine is connected to... -
Page 25: Security Features
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Security Features The imageRUNNER ADVANCE DX C568/C478 Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are several ways to authenticate users at the device. However, only one Log In application can be used at a time. -
Page 26: Ua (Universal Authentication)
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide UA (Universal Authentication) A user authentication system that enables the functions of the machine and MEAP applications, to be used after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication). -
Page 27: Device Security
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide B. Device Security The imageRUNNER ADVANCE DX C568/C478 Series offers several ways to protect and secure the device, as described below. Verify System at Startup Verify System at Startup is a process that protects the device’s BIOS, firmware, and MEAP applications from unauthorized modifications. -
Page 28: Security Policy Function
HDD clear (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords. -
Page 29: Data Security
• imageRUNNER ADVANCE Trusted Platform Module • Standard Universal Send Security Feature Set • Standard Encrypted Secure Print Software CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.) -
Page 30: Tpm (Trusted Platform Module)
IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated. -
Page 31: Universal Send Security Feature Set
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Universal Send Security Feature Set The send security features enable the user to encrypt PDF and Digital Device Signature PDF/XPS files, as well as set a password to send them safely to a file server or e-mail address. The user can also enable the recipient of a PDF or Digital Device Signature PDF/XPS file to verify which device scanned the file. -
Page 32: Document Security
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide D. Document Security The imageRUNNER ADVANCE DX C568/C478 Series machines offer several document security modes to protect printed and distributed documents. Secure Watermark Enables the user to embed hidden text in the background of copies. The embedded text becomes visible when copies of the document are made on a copier. -
Page 33: Adobe Livecycle Rights Management Es Server Integration
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine, even after document creation, using the Adobe LiveCycle Rights Management ES Server. -
Page 34: Network Security
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide E. Network Security The imageRUNNER ADVANCE DX C568/478 Series machines secure network communications by using IP Sec (IP Security), filtering by port number, encryption and authentication, and network port and application control. -
Page 35: Network Port And Application Access Control
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Network Port and Application Access Control Network Port and Application Access Control enables System Administrators to set up only the necessary protocols, such as IPP, FTP, FTPS (UFP 3.10 and above), SNTP, SNMP, RAW, LPD, and others for transferring data. -
Page 36: Software Solutions
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Software Solutions This chapter describes the optional software solutions that can be purchased to enhance the end user’s experience and interaction with imageRUNNER ADVANCE DX machines. The various software solutions include document... -
Page 37: Print/Output Management Software
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide B. Print/Output Management Software uniFLOW uniFLOW is a print/output management solution that can be customized to meet the needs of an organization. uniFLOW offers an organization of any size, a way to track printing and copying costs, secure sensitive documents, and enable users to print from any available printer on the network. -
Page 38: Uniflow Online
To purchase a uniFLOW Online license, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website. -
Page 39: Efi Printme
ADVANCE DX Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE DX device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. -
Page 40: Device Security And Management Software
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide C. Device Security and Management Software uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card. -
Page 41: Imageware Secure Audit Manager Express
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide imageWARE Secure Audit Manager Express imageWARE Secure Audit Manager Express captures and archives the contents and attributes of all jobs performed on the device. This enables System Administrators to continuously track and archive network activities. -
Page 42: Business Workflow Software
ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide D. Business Workflow Software Canon Enterprise Imaging Platform Canon Enterprise Imaging Platform is a new middleware platform based on SOA (Service Oriented Architecture). It enables organizations to integrate enterprise applications with electronic and paper documents. -
Page 43: Dealer Sales/Service Authorization
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide VII. Dealer Sales/Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER ADVANCE DX device, every Authorized Reseller’s location must have at least one employee who has successfully completed the appropriate imageRUNNER... -
Page 44: Recommended Training For Technicians With Imagerunner Advance Dx C477 Series Certification
10 minutes. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easier access to the training. This e-Learning course can be conducted at any dealer facility that is suitable for online student learning. -
Page 45: Course Equipment
Training is required, so that the servicing dealer can enroll in the Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide... -
Page 46: Servicing Notes
ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE DX C568/C478 Series devices. The imageRUNNER ADVANCE DX C568/C478 Series devices require a NEMA 5-15 receptacle for proper operation. - Page 47 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide IMPORTANT • We recommend an additional standard 120V/15 A outlet for service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine. • Use only dedicated and properly grounded outlets for the main unit. It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory.
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Page 48: Installation Space Requirements
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide B. Installation Space Requirements The imageRUNNER ADVANCE DX C568/C478 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device. -
Page 49: Estimated Installation Times
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. -
Page 50: Serviceability
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide D. Serviceability The imageRUNNER ADVANCE DX products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE DX products, enables a reduction in the time required to service the machine’s major components. -
Page 51: Remote Services
Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console. - Page 52 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.
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Page 53: Content Delivery System
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE DX devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution. - Page 54 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE DX devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware...
- Page 55 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s Partner Portal and e-Support Websites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.
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Page 56: Remote Services Suite
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tools. - Page 57 Dealer Dashboard The Dealer Dashboard displays key device and user activity for the Remote Services tools. The information helps Canon USA Service Partners monitor the devices in a fleet (including total registered devices, actively reporting devices, not reporting devices, and devices without a COM TEST) and the user status (including active and inactive users, and remote services tool activity).
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Page 58: Device Configuration Management
The Device Migration Navigator delivers a printable report that shows the service technician the tools to use, the migration procedure, and the migration limitations. It is also available at no charge from Canon USA’s e-Support Website Download Center. -
Page 59: Lms (License Management System)
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. -
Page 60: Content Delivery System Website
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide H. Content Delivery System Website The CDS Website enables end-users to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE DX device directly, without the need to go through the LMS and Service Management Service. -
Page 61: Recommended System Engineer Requirements
It is also important that the SE have computer skills and working knowledge • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2. -
Page 62: Firmware Upgrades Using The Service Support Tool
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide J. Firmware Upgrades Using the Service Support Tool The SST (Service Support Tool) (version 4.81 or later) is available via Canon’s e-Support Center Website (http://www.support.cusa.canon.com) for upgrading the following system components: • System Software stored on the HDD •... -
Page 63: Solid State Drive Handling
CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the storage drive, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages. -
Page 64: Consumables
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide M. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page. - Page 65 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Notes: • T04 Toner is available in two capacities, regular and low capacity (approximately 33% of the regular toner bottle capacity). • The regular capacity toner bottle has a higher yield, a higher cost and a lower cost per copy.
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Page 66: Consumable Parts
Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice. -
Page 67: Periodically Replaced Parts
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 18 – Cassette Module-AJ1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Includes the Feed Roller Roller Kit CR-206 FM1-W269 150,000 sheets and Separation Roller 3 Part numbers are subject to change without notice. -
Page 68: Paper Curl Handling
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide P. Paper Curl Handling In high-temperature, high-humidity environments, make sure to store and load media from a dry environment. If any paper curl occurs, it is recommended to load a fresh pack of unopened media that has been stored in a dry environment. -
Page 69: Counters
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Q. Counters This section describes the soft counters and MEAP counters. Soft Counters The imageRUNNER ADVANCE DX C568/C478 Series machines use soft counters to track their functional copy use. The control panel displays up to six (6) counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed). -
Page 70: Meap Counter
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging MEAP (Service Management Service) Application/License Information page via a Web browser. (The computer being used must be connected to the machine and network.) You can... -
Page 71: Toner Replacement Counter
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Toner Replacement Counter The imageRUNNER ADVANCE DX C568/C478 Series machines have a Toner Replacement Counter that increases after the machines recognize that a new toner bottle has been inserted. This counter is installed to provide support for billing customers who order and consume a lot of toner. -
Page 72: Less Maintenance For Service Cost And Downtime Reduction
The Less Maintenance strategy is solely at the discretion of the dealer; however, Canon USA encourages dealers to use this strategy as an opportunity to reduce service costs and maintain uptime for their customers. -
Page 73: Installation/Parts Replacement By Nontechnical Staff Option
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Installation/Parts Replacement by Nontechnical Staff Option The table below details potential machine installation and parts replacement scenarios categorized by the customer type. We encourage dealers to consider other scenarios that may not be listed below, based on experience with your customers. - Page 74 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide a. Potential Scenarios i. Installation It may be difficult to designate end-users to install this machine. The imageRUNNER ADVANCE DX C568/C478 Series main unit weighs approximately 101.4 lb (46 kg) (for iF models), and up to 121.3 lb (55 kg) (for iFZ) models);...
- Page 75 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide The “Setup Guide” on the machine’s UI helps end-users and delivery people navigate to and specify the necessary settings for installation. Figure 3 – Setup Guide The “Setup Guide” can help the end-user specify the settings described in the table below.
- Page 76 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide ii. Parts Replacement The following parts replacement scenarios are examples: Scenario 1: Periodical parts replacement is based on a warning message. Scenario 2: Provide a phone-fix, identify parts to be replaced over the phone, the parts are sent, and the customer replaces them.
- Page 77 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide (a) Scenario 1: Periodical Parts Replacement Based on a Warning Message This product generates a warning message to tell the customer to replace the parts at a certain time. In this case, the customer may want to have a parts stock prior to the message.
- Page 78 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide (b) Scenario 2: Provide a Phone-Fix, Identify Parts to be Replaced over the Phone, the Parts Are Sent, and the Customer Replaces Them Although the device does not generate a message that tells...
- Page 79 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide (c) Scenario 3: A Technician Visits the Customer Site without Replacement Parts, the Customer Notes the Replacement Parts That Are Needed, the Dealer Ships Out the Parts, and the Customer Performs the Replacement upon Receipt.
- Page 80 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide b. Considerations Dealerships may need to consider the following when the customer is permitted to install/service the machine: • The customer should dispose of the machine’s box/carton and replaced parts. • The dealer should dispose of the machine’s box/carton and replaced parts as part of a regular process.
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Page 81: Remote Support
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Remote Support As part of the Less Maintenance strategy, Canon USA encourages dealers to consider technical support for customers over the telephone. Remote support enables the dealer to resolve problems over the telephone and avoid a technician visit. - Page 82 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Furthermore, the imageRUNNER ADVANCE DX C568/C478 Series machines are standard-equipped with the Remote Operator's Software Kit. This enables dealers to operate the User mode and Service mode of the machine via a customer's PC. Before using the Remote Operator function, dealers must turn the Remote Operator’s settings ‘On’...
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Page 83: Limited Warranty Support
Ninety (90) days after delivery to the original purchaser or 33,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the Canon imageRUNNER ADVANCE DX C568/C478 Series Limited Warranty located in the Appendix. -
Page 84: Warranty Programs
Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full- line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products. -
Page 85: Product Technical Support Offerings
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Product Technical Support Offerings Please refer to the “Technical Support Center” section on the e-Support Center Website for the most current policies and procedures. A. Canon USA Technical Support Center The TSC (Technical Support Center) is the single-point of entry for all technical support issues on BICG (Business Information Communications Group) products. -
Page 86: Technical Support Escalation
Escalation Flow Chart Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 8 – Canon USA Support Escalation Flow Chart ImageRUNNER ADVANCE DX C568/C478 End-User End-User Contacts Servicing Dealer... -
Page 87: Internet Support
• Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s... -
Page 88: Appendix
Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 29 – imageRUNNER ADVANCE DX C56/C478 Series Main Unit Specifications Specifications Item... - Page 89 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 29 – imageRUNNER ADVANCE DX C56/C478 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE DX C568iF C568iFZ C478iF C478iFZ Weight: 16 lb bond to 43 lb bond (60 to 163 g/m...
- Page 90 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 29 – imageRUNNER ADVANCE DX C56/C478 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE DX C568iF C568iFZ C478iF C478iFZ Finisher Models (iFZ): 20.5” x 25.3” x 34” (521 mm x 642 mm x 864 mm)
- Page 91 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 30 – imageRUNNER ADVANCE DX C568 Series Productivity The table below describes the approximate print speeds one should expect when printing one- or two-sided documents on the indicated paper size and type.
- Page 92 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 36 - imageRUNNER ADVANCE DX C568 Series Productivity (cont’d) Productivity (ppm) Cassettes Multi-Purpose Tray Paper Type Size 1-Sided 2-Sided 1-Sided 2-Sided — — LTRR Heavy 4 — — (164 to 200 —...
- Page 93 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 31 – imageRUNNER ADVANCE DX C478 Series Productivity The table below describes the approximate print speeds one should expect when printing one- or two-sided documents on the indicated paper size and type.
- Page 94 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 37 - imageRUNNER ADVANCE DX C478 Series Productivity (cont’d) Productivity (ppm) Cassettes Multi-Purpose Tray Paper Type Size 1-Sided 2-Sided 1-Sided 2-Sided — — LTRR Heavy 4 — — (164 to 200 —...
- Page 95 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 32 – Automatic Document Feeder Specifications Item Specifications Original Feeding Mechanism Single-Pass Duplexing Automatic Document Feeder LGL, LTR, STMT, and Custom (4 1/8” x 5 7/8” to 8 1/2" x 14”...
- Page 96 Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide Table 35 – Cassette Module-AJ1 (Optional) Specifications Item Specifications 500 sheets (20 lb bond (80 g/m Paper Capacity 550 sheets (20 lb bond (75 g/m LGL, LTR, STMT, EXEC, and Custom Size Paper Sizes (4”...
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Page 97: Canon Imagerunner Advance Dx C568/C478 Series Limited Warranty
Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof. -
Page 98: List Of Tables
Not Have the Necessary Parts Scenario ..............73 Figure 7 – Remote Support with the Standard Remote Operator’s Software Kit ....76 Figure 8 – Canon USA Support Escalation Flow Chart .............. 80 imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide...