Troubleshooting; Getting Help - Stratasys F170 User Manual

8 TROUBLESHOOTING

This chapter describes troubleshooting steps that can be performed to correct basic problems with the
F123 Series.

GETTING HELP

If you have a problem with your printer or the printer's materials that is not covered in this guide, or if you need
to order replacement parts, please contact Customer Support for your region. Contact information is available
from the Stratasys website at: http://www.stratasys.com/customer-support/contact-customer-support.
If needed, you can write to Customer Support North America at:
Stratasys, Inc.
Customer Support
7665 Commerce Way
Eden Prairie, MN 55344 USA
Before calling for service or supplies, always have the following information ready:
• Your printer's software version (see
information).
• Your printer's serial number (see
information on locating the printer's serial number).
• Access to your GrabCAD Print workstation in order to provide a configuration file, if necessary (see
"Exporting System Configuration (.CFG) File" on page 162
information).
"Software Version" on page 139
Figure 2-6 on page 12 or
204
for instructions on obtaining this
"Serial Number" on page 94
for instructions on obtaining this
for