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article titled "How to complete Auto Service Request (ASR) asset activation
using My Oracle Support."
5
Log in to MOS and verify that the ASR asset status shows "pending".
An "inactive" state means that MOS has not received your activation
request.
If you did not receive an email from MOS, or if the ASR asset in MOS is
"inactive", then perform the detailed ASR activation (Call‑Home)
troubleshooting.
Note: Do not contact Oracle Customer Support until you have completed the
troubleshooting checks.
Related Links
Auto Service Requests
Settings for ASR (Call-Home)
ASR Activation (Call-Home) Troubleshooting
Configure Call-Home for ASR
ASR Activation (Call-Home) Troubleshooting
You might need to troubleshoot the Oracle Auto Service Request (ASR) activation
request when you have not received an email from My Oracle Support (MOS) in
response to an activation request.
You can check the following resources to troubleshoot where the ASR activation
request communications might be failing.
Call-Home
Succeeded
Call-Home
Failed
A
Call‑Home Succeeded
Oracle FS System has successfully sent the Call‑Home event
or activation request.
If you see the
Call‑Home Succeeded
check the following items:
Receipt of an email notification from MOS within 60
•
minutes
ASR asset in MOS has a "pending" status
•
If either of these checks fail, and your system has a proxy
configured, then check the proxy logs to determine if the
connection to the Oracle server was successful. If the proxy
logged an error, correct the proxy settings in your network
or correct the Oracle FS System proxy configuration. Verify
your updates by running the ASR activation request again.
A
Call‑Home Failed
Event Log records the system fault.
View the properties of the event. If you received the error
EventParameters.Callhome.error.
Configure Global Settings
Event Log message means that the
Event Log message,
event creates a System Alert and an
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