Turning The System Over To The User; To The Installer - ADEMCO VISTA-128B Installation And Setup Gude

Turning the System Over to the User

•
Fully explain the operation of the system to the user by going over each of its functions as
well as the User's Manual supplied.
•
In particular, explain the operation of each zone (entry/exit, perimeter, interior, fire,
etc.). Be sure the user understands how to operate any emergency feature(s) programmed
into the system.

To the Installer

Regular maintenance and inspection (at least annually) by the installer and frequent testing
by the user are vital to continuous satisfactory operation of any alarm system.
The installer should assume the responsibility of developing and offering a regular
maintenance program to the user as well as acquainting the user with the proper operation
and limitations of the alarm system and its component parts. Recommendations must be
included for a specific program of frequent testing (at least weekly) to ensure the system's
proper operation at all times.
Contacting Technical Support
PLEASE, before you call Technical Support, be sure you:
•
READ THE INSTRUCTIONS!
•
Check all wiring connections.
•
Determine that the power supply and/or backup battery are supplying proper voltages.
•
Verify your programming information where applicable.
•
Be sure all keypads and devices are addressed properly.
•
Note the proper model number of this product, and the version level (if known) along
with any documentation that came with the product.
•
Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll-Free Fax. Please include your return fax
number. You will receive a reply within 24 hours. You may also contact Technical Support
via modem to ATLIS-BBS, Tech Support's Electronic Bulletin Board System. Replies are
posted within 24 hours.
Technical Support: ............................................................................................ 1-800-645-7492 (8 a.m.-8 p.m. E.S.T.)
Technical Support Fax Number: ........................................................................ 1-800-447-5086
ATLIS-BB Electronic Bulletin Board System: .................................................... 1-516-496-3980
(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS-FAX FAXBACK Automated Fax Retrieval System:.................................. 1-800-573-0153 or
............................................................................................................................. 1-516-921-6704 / ext. 1667
World Wide Web Address: .................................................................................. HTTP:// WWW.ADEMCO.COM
Section 30 – Testing The System
30-5