Gdl 69A Or Gdl69A Sxm Troubleshooting - Garmin G1000 Nxi System Maintenance Manual

GDL 69A or GDL69A SXM Troubleshooting

GDL 69A or GDL69A SXM Symptoms
Symptom
No SiriusXM audio is heard
No SiriusXM weather information is
displayed
G1000 NXi System Maintenance Manual
King Air 300 Series
190-00716-N1
Recommended Action
•
Ensure the following items are not preventing the audio panel from
distributing SiriusXM audio (reference applicable G1000 Pilot's Guide):

Verify the SiriusXM volume is not muted on the Aux – XM Radio
page on the MFD.

Verify the COM squelch is not open.

Verify the ICS squelch is not open.

Verify the marker beacon tones are not being received.

Verify the headphone (if equipped) volume is turned up.
•
Go to the Aux – System Status page on the MFD and ensure unit is
online.

If a red X is present, verify the unit is receiving power at the rack
connector.
•
Ensure there are no GDL alerts in the alert window. If there is an Alert
for software or configuration error or mismatch, reload the file noted in
the Alert.
•
Restart the PFD's and MFD in configuration mode and go to the GDL
page.

Verify unit is active.

Verify the Signal number is "2" or "3". If it is "0" or "1" check the
GDL 69A/69A SXM antenna and cabling for faults.

Reseat the 69A/69A SXM to verify the coax connector is fully
seated.

If unit is not active, contact SiriusXM Customer service to have a
refresh signal sent to your unit. You will need to provide them the
Audio Radio ID (and Data Radio ID number for SiriusXM weather)
numbers. Also verify with SiriusXM that the correct Weather
package (Aviator Lite or Aviator) is on the account, and that no
traffic service has been activated against that Radio ID. The unit
must be on for approximately one hour after the request for the
refresh has been sent to receive the signal.

Alternatively, go to SiriusXM's website and enter the radio ID's
to have a refresh signal sent.

If there is still problems receiving weather products after performing
the above step, call SiriusXM and have the account deactivated,
and a new account activated to clear out any corrupt account
information.

Verify there is a good ground connection through the aircraft
between the MFD and the GDL69/69A unit. Reference the Aircraft
Maintenance Manual for instructions on how to check bonding and
ground points.

If problem persists, replace the GDL 69A/69A SXM. Return unit to
an Authorized Repair Facility for service.
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