016-716 Tiff Data Overflow Rap; 016-717 Fax/Affix Send Rap - Xerox workcentre 5335 series Service Manual

016-716 TIFF Data Overflow RAP

There is a spooling problem with TIFF (Tagged Image File Format) data. The system detected
that the files to be spooled in TIFF exceeded the disk capacity
Initial Actions
Power Off/On
Procedure
• Install the HDD or increase the capacity of the HDD
• If the problem persists, perform the following procedures in sequence to repair it
– Disconnect then reconnect the HDD, ESS, MCU all PWBs connected to them (RAM,
Firmware module, EEPROM)
– Check the sw version of the controller sw - update if required
– Remove and replace the DIMM
– Perform GP 14 - only the first two parts - make sure to follow sequence and heed
cautions
1. Job Log Clear Mode
2. HDD Initialize Mode
– Perform Initialize Hard Disk.
– Replace HDD (PL 35.2)
– Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS PWB and
RAM DIMM.)
Initial Issue
WorkCentre 5335 Family Service Documentation
(PL 35.2).
BUS Updated 12/2011

016-717 Fax/affix Send RAP

BSD-ON: BSD 34.1 - FAX
The Fax/Internet FAX Send Result Information is not saved in the Cont
Failed attempt to create "Unsent Report" or "Monitor Report" because the "Send Result
Data" that is required to create the report is not stored in the memory/HDD of the device.
– HDD Full due to an Internet FAX document send with size exceeding the partition C
size (2GB or 4GB), resulting in the "Internet FAX Send Result Data" being unable to
be stored.
– Over 200 jobs were executed since the last selected Output Report job, resulting in
the "Internet FAX Send Result Data" being overwritten.
Procedure
• Split any Internet FAX documents that would exceed 2GB in document storage size into
several jobs and control the usage amount of memory, HDD, etc.
• If there is a large amount of Scanner/Internet FAX documents being processed, please
wait until the other scanner/Internet FAX jobs are completed before performing your
Scanner/Internet FAX job.
• Do not perform over 200 jobs in between the end of the job that you want to output the
report for until the actual report output operation.
If the problem persists, perform the following procedure to repair it.
– Disconnect then reconnect the HDD, ESS, MCU all PWBs connected to them (RAM,
Firmware module, EEPROM)
– Check the sw version of the controller sw - update if required
– Remove and replace the DIMM
– Perform GP 14 - only the first two parts - make sure to follow sequence and heed
cautions
1. Job Log Clear Mode
2. HDD Initialize Mode
– Perform Initialize Hard Disk.
– Replace HDD (PL 35.2)
– Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firm-
ware module, EEPROM)
07/2011
2-237
(PL 35.2).
Status Indicator RAPs
016-716, 016-717