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018-402 SIP Server Communication Fail RAP
Failed to register system info to the SIP registrar server due to any of the following reasons.
1) Failed to acquire SIP server address via DHCP or DHCP v6.
2) Could not communicate with SIP registrar server (server address set by manual)
3) Could not communicate with SIP registrar server (server address acquired by DHCP or
DHCPv6.
4) Could not communicate with SIP registrar server.
Procedure
1) If "SIP server address acquisition method" is DHCP or DHCPv6, check if the system is com-
municating with DHCP server or DHCPv6 server properly. Also check for cables, switches, net-
work hubs.
2) If "SIP server address acquisition method" is DHCP or DHCPv6, check if DHCP server or
DHCPv6 server is on.
3) If "SIP server address acquisition method" is set to Manual, check if the address is set cor-
rectly. If address is set by using FQDN name, check if DNS setting is correct or not.
4) If "SIP server address is DHCP or DHCPv6, check if SIP server address distributed by
DHCP server or DHCPv6 server is correct.
5) Check for cables/switches/network hubs between system and SIP registrar server. Also
check if SIP registrar server is on.
Status Indicator RAPs
018-402 , 018-403
018-403 SIP Registration Fail (Authentication) RAP
Failed to register system info to the SIP registrar server due to authentication error.
Procedure
When the SIP Registrar Server is set up in the way that requires it to authenticate a machine,
set the correct user name and password for authentication of this machine when registering it
with the SIP Registrar Server.
07/2011
2-296
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation
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