Return Equipment; Helpful Links - Avaya MCC1 Installation And Upgrades

Release 9si/10si/Communication Manager 1.x to Communication Manager 2.1
Task list: R9si/10si/Communication Manager 1.x to Communication Manager 2.1

Return equipment

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The Return of Excess & Unused Equipment on Sales Orders is a process for returning excess and unused
equipment from customer premises to Avaya.
•
When the Project Manager completes a project sales order in SAP or the Technician completes a
non-project sales order in Workbench, a return order is created in SAP for any items that were on
the sales order, but not installed. Credit is provided to the customer on the initial invoice.
•
The Project Managers and technicians are accountable for returning the equipment until the
carrier has picked it up. If the carrier does not pick up the equipment, the Services Cost Center in
which they reside is charged for the cost of the equipment.

Helpful links

•
You can access the Open Return Order Report under "Jeopardy Report" at:
http://nccc.usaw.avaya.com/portal/
•
Get the Equipment Pick Up Request Form at:
•
Visit the Reverse Logistics Web Site at:
updated process document in the Cancellation Folder, file name (pd_Return of Excess and
Unused Equipment on Sales Orders.doc).
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http://nccc.usaw.avaya.com/forms/EquipPickUp/
http://cobldw2ksvr/Reverse%20Logistics/
SI Installation and Upgrades
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June 2004