Save Announcements And Translation [From R5/R6/R7/R8Si]; Return Equipment [From R5/R6/R7/R8Si]; Helpful Links - Avaya MCC1 Installation And Upgrades

R5/R6/R7/R8si to Avaya Communication Manager
Task List: R5/R6/R7/R8si to Avaya Communication Manager
Save announcements and translation [from
R5/R6/R7/R8si]
Return to Task List
1
Insert the translation card(s) into the TN2401 NetPkt circuit pack(s).
2
Type save announcements
NOTE:
Use this step only for systems equipped with the TN750 or TN750B announcement circuit
pack. Skip this step for systems equipped with the TN750C or TN2501AP integrated
announcement circuit packs, which contain on-board, nonvolatile memory.
This takes about 45 minutes.
3
Type save translation
This takes about 20 minutes.
NOTE:
Do not press any keyboard key until after the screen displays the success message. For
example, if you press Enter more than once after typing the command, the second Enter
erases the screen and you never see the success message.
NOTE:
If the
on the screen and escalate the problem immediately.
Keep the translation media in a safe and secure place.

Return equipment [from R5/R6/R7/R8si]

Return to Task List
The Return of Excess & Unused Equipment on Sales Orders is a process for returning excess and unused
equipment from customer premises to Avaya.
•
When the Project Manager completes a project sales order in SAP or the Technician completes a
non-project sales order in Workbench, a return order is created in SAP for any items that were on
the sales order, but not installed. Credit is provided to the customer on the initial invoice.
•
The Project Managers and technicians are accountable for returning the equipment until the
carrier has picked it up. If the carrier does not pick up the equipment, the Services Cost Center in
which they reside is charged for the cost of the equipment.

Helpful links

•
You can access the Open Return Order Report under "Jeopardy Report" at:
http://nccc.usaw.avaya.com/portal/
•
Get the Equipment Pick Up Request Form at:
•
Visit the Reverse Logistics Web Site at:
updated process document in the Cancellation Folder, file name (pd_Return of Excess and
Unused Equipment on Sales Orders.doc).
134
and press Enter.
and press Enter.
save translation command fails, do not continue. Record the error code that appears
http://cobldw2ksvr/Reverse%20Logistics/
http://nccc.usaw.avaya.com/forms/EquipPickUp/
SI Installation and Upgrades
to view the
June 2004