If You Have Problems With Rfa; Pre-Upgrade Administration [From R5/R6/R7/R8Si] - Avaya MCC1 Installation And Upgrades

R5/R6/R7/R8si to Avaya Communication Manager
Task List: R5/R6/R7/R8si to Avaya Communication Manager

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk to have them correct the SAP information.
Table 4: RFA Helpdesk contact numbers
Where
Channel:
•
U.S. and Canada
•
Variable Workforce
Group
•
Avaya contractors
U.S. and Canada
EMEA
APAC RTAC
CALA
•
Mexico TAC
•
Brazil TAC
•
Columbia TAC
•
Argentina TAC
•
Mexico Call Receipt
Return to Task List
Pre-upgrade administration [from
R5/R6/R7/R8si]
Return to Task List
You must make the administration changes prior to the upgrade.
1
Remove Print Messages Feature Access Code
Remove the value from the Print Messages Access Code field on the Feature Access Code
(FAC) form. This feature access code allows users to print undelivered messages without having to call
the message center.
2
Remove print-msgs buttons
106
Phone
Who number/URL
877-615-4174
Avaya Associates
Members
Contractors
Business Partners 866-800-5194
Direct and Business +31-70-414-8720
Partners
or
http://www.avayane
twork.com
Direct and Business +65-6872-8686
Partners
Direct and Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998
Prompt or
selection
Prompt 8
Prompt 8
Prompt 3
Select GSO;
select EMEA
SI Installation and Upgrades
June 2004