G3V4 Through Release 9Si Upgrades Only; Direct Connection Between The Switch And Rfa; No Connection Between The Switch And Rfa; If You Have Problems With Rfa - Avaya MCC1 Installation And Upgrades

G3V4vs/R5vs/R6vs to Avaya Communication Manager
Task List: DEFINITY vs to Avaya Communication Manager

G3V4 through Release 9si upgrades only

Direct connection between the switch and
RFA
If you are upgrading from G3V4 through Release 9si and you have a direct connection between the
switch and RFA:
1
Using your RFA Job Aids, run the Features Extraction Tool (FET) from the RFA website to create
a Switch Configuration File.
2
When prompted, type in the Transaction ID number.
3
The FET creates and uploads the Switch Configuration File automatically.
4
Do not deliver the License File at this time. You will deliver and install it later in this upgrade
procedure.

No connection between the switch and RFA

If you are upgrading from Release 9si and you do not have a direct connection between the switch and
RFA:
1
Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration
File.
2
When prompted, type in the Transaction ID number.
3
Use the FET instructions to create a new switch connection profile.
4
Create the Switch Configuration File.
5
Upload the Switch Configuration File to the RFA website.
6
Deliver the License File to your laptop/PC for installation later in this procedure.

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk to have them correct the SAP information.
Table 5: RFA Helpdesk contact numbers
Where
Channel:
•
U.S. and Canada
•
Variable Workforce
Group
•
Avaya contractors
U.S. and Canada
144
Phone
Who number/URL
877-615-4174
Avaya Associates
Members
Contractors
Business Partners 866-800-5194
Prompt or
selection
Prompt 8
Prompt 8
SI Installation and Upgrades
June 2004