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Avaya G450 Manual

Deploying and upgrading avaya g450 branch gateway
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Deploying and Upgrading Avaya G450
Branch Gateway
Release 8.1.x
Issue 2
October 2019

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  • Page 1 Deploying and Upgrading Avaya G450 Branch Gateway Release 8.1.x Issue 2 October 2019...
  • Page 2 Link disclaimer 2017-2019, Avaya Inc. All Rights Reserved. Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Notice Avaya. Avaya is not responsible for the accuracy of any information,...
  • Page 3 Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express • Your Avaya-provided telecommunications systems and their written consent of Avaya can be a criminal, as well as a civil offense interfaces under the applicable law.
  • Page 4 • A busy tone is received RJ11C • A reorder tone is received Tie trunk TL31M 9.0F RJ2GX Avaya attests that this registered equipment is capable of providing Basic Rate 02IS5 6.0F, 6.0Y RJ49C users access to interstate providers of operator services through the Interface use of access codes.
  • Page 5 FCC Part 68 Supplier’s Declarations of Conformity If this is a Class B device: Avaya Inc. in the United States of America hereby certifies that the This is a Class B product based on the standard of the Voluntary equipment described in this document and bearing a TIA TSB-168 Control Council for Interference from Information Technology label identification number complies with the FCC’s Rules and...
  • Page 6 (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 7: Table Of Contents

    Connecting order for devices ................... 41 Data and voice device connections Chapter 5: Connecting and enabling a USB modem for remote access......54 ....................54 Modems for remote access October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 8 ................68 Branch Gateway main board modules ...................... 85 Replacing the fan tray ..................86 Replacing a power supply unit Chapter 10: Upgrading the Avaya Aura Communication Manager software....88 ® ..............88 Avaya Aura Communication Manager upgrades ................ 88 Software upgrades using a CD-ROM drive ..................
  • Page 9 Front panel description ......112 The front panel of the Branch Gateway chassis without media modules ............116 The front panel of the Avaya MM710B media module ............117 The front panel of the Avaya MM711 media module ............118 The front panel of the Avaya MM712 media module ............
  • Page 10 Finding documents on the Avaya Support website ................143 Accessing the port matrix document ................143 Avaya Documentation Portal navigation ..........................145 Training ....................145 Viewing Avaya Mentor videos ..........................146 Support October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 1: Introduction

    The following changes are made to this document since the last issue: Issue Date Summary of changes October 2019 Updated the following sections: • Configuring basic Branch Gateway connectivity on page 55 June 2019 Release 8.1 document. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 2: Before You Install

    - Screws to fasten the plywood board to the wall (pan head at least ¾ in, #10-12 screw) Equipment required for installing an S8300 Server • One USB CD/DVD-ROM drive (Avaya comcode 700406267) • A laptop computer with Internet Explorer Equipment required if you are not installing an S8300 Server •...

  • Page 13: Obtaining The Branch Gateway Serial Number

    ) for Company Name. 6. In the Search Companies dialog box, do the following: a. In the %Name field, type Avaya or the Partner company name. b. Click Search Companies. c. Locate the correct entry and click the Select link.

  • Page 14: License File With Survivable Remote Server

    Download any firmware image file upgrades you need from the Avaya Support website, and any Communication Manager service packs that may be required for the upgrade.

  • Page 15: Solution Deployment Manager

    • When FIPS mode is enabled on the gateway, services logins using the authentication file are disabled. Solution Deployment Manager You can upgrade the S8300 using the Solution Deployment Manager. For information about upgrading S8300 firmware using the Solution Deployment Manager, see Administering Avaya ® Aura System Manager.

  • Page 16: Verifying Power Outlets

    Firmware Specifications New Comcode numbers for G450 • 700506953 : G450 MAIN SUPERVISOR BOARD V3 • 700506954 : G450 MAIN SUPERVISOR BOARD V3 NON GSA • 700506955 : G450 MP160 MEDIA GATEWAY • 700506956 : G450 MP160 MEDIA GATEWAY NON GSA...
  • Page 17 • 700506960 : G450 MP80 WITH V3 SVP BOARD • 700508199 : G450 160 CHANNEL DSP daughter board • 700512805 : G450 V4 MAIN BOARD WITH MP160 GSA • 700512806 : G450 V4 MAIN BOARD WITH MP160 NON-GSA Minimum firmware requirements for G450...
  • Page 18 Upgrades to Release 7.1.3 Build 39.16.0 from Build 38.20.0 and lower cannot be completed without first installing Release 7.1.0.4 Build 38.21.2 or Release 7.1.0.3 Build 38.21.1. Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 19 AA 7.0, CM 7.0 AA 6.2 FP 4, CM 6.3.6 + BGW 7.0.0.1 37.20.0 AA 7.0, CM 7.0 AA 6.2 FP 4, CM 6.3.6 + Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 20: Branch Gateway Package Contents

    - One washer for grounding - Four rubber feet - One jumper for bridging NVRAM init pins The Avaya Partner Contact Closure adjunct box, if ordered, is packaged separately. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 21: Removing Power Supply Units

    Result If you have any questions about the equipment order, or if the equipment has been damaged, contact your project manager. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 22: Chapter 3: Installing The Branch Gateway

    • Without cable guides. Two mounting brackets without cable guides are provided. • With cable guides. One mounting bracket with cable guides is provided. This bracket provides guides for electrical cables and is useful for cable management. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 23 MM717 or MM716 media module.. Note: October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 24 The Branch Gateway weighs 21 pounds (9.5 kg) completely empty and up to 44 pounds (20 kg) when equipped with media modules, an S8300 Server, and two power supply units. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 25: Mounting The Branch Gateway Chassis

    When handling any components of an S8300 Server or Branch Gateway, wear an anti-static wrist ground strap. Connect the strap to an approved ground, such as an unpainted metal surface. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 26: Placing The Branch Gateway On A Table

    Only service-trained personnel are to wall-mount the Branch Gateway. Caution: One person may wall mount a G450 if the PSUs are removed. See . A minimum of two installers is required to wall-mount a Branch Gateway with the PSUs installed.

  • Page 27: Installing The Power Supply Units

    1. Position the power supply unit before the opening at the rear of the Branch Gateway and engage both sides of the PSU in the interior guides. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 28: Installation Of The Media Modules

    Combination limitations The following limitations apply to combining media modules in the Branch Gateway: • Three MM340/MM342 WAN modules October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 29 V8. Each media module is restricted to certain slots. Allocate a slot for the media module. Make sure your slot allocations allow a permissible slot for every media module. Figure 3: The Branch Gateway G450 front panel ports and slots Table 1: Figure notes: 1. System LEDs 2.
  • Page 30 If possible, wear a wrist-strap and use an anti-static bag. Caution: The connector pins can be bent or damaged if the module is handled roughly, or if misaligned and then forced into position. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 31 To prevent access to electrical hazards by unauthorized personnel and to ensure continued compliance to radiated emissions requirements, all captive screws must be securely tightened such that they cannot be loosened without the use of a tool. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 32: Inserting Media Modules

    The media module connector has pins of different lengths. The long pins engage first to provide grounding. Medium length and short pins provide power and signal. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 33: Ground Conductor Attachments

    If the installation location is greater than the length of the supplied secondary grounding conductor from an approved ground, do not install the Branch Gateway until a licensed electrician is present to install a Supplementary Ground Conductor. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 34: Approved Grounds

    ANSI/EIA/TIA-607 (TIA-607) defines an intra-building ground-wiring scheme for communications equipment, and specifies equipment connection/grounding points according to that scheme. TIA-607 assumes the underlying building grounding infrastructure is in October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 35 NFPA 70: NEC. Compliance with the NEC (or the equivalent local electrical code/grounding requirements) is essential for the proper application of TIA-607. Compliance with NFPA 70: NEC will provide suitable grounding for the Avaya equipment. TIA-607 provides an enhanced, communications-specific grounding scheme: where TIA-607 has been implemented the Avaya equipment shall be grounded per this method.
  • Page 36 ANSI/EIA/TIA-607: In buildings where a ground-cabling infrastructure meeting TIA-607 has been implemented the Avaya equipment shall be grounded according to the TIA-607 standard. In a TIA-607 installation, the Telecommunications Main Grounding Busbar (TMGB)/Telecommunications Grounding Busbar (TGB) links the telecommunications equipment to the ground.
  • Page 37 The service panel ground connects to the building principle ground via the main service panel or, in a TIA-607 installation, via the TGB. Refer to Figure 7: Typical Wiring Plan page 38. Figure 6: ANSI/TIA/EIA-607 Grounding Schematic October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 38 Procedure Place the ring terminal of the 10 AWG (4.0 mm ) Supplementary Ground Conductor on the ground screw that was provided in the accessories box. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 39 Table 3: Power Supply Unit PWR LED Name State Color Indication Power Green Power is OK A power fault The PSU unit is broken or not powered October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 40: Connecting Power To The Branch Gateway

    The PWR LED on the front panel lights. The CPU LED lights up if the firmware is running. At least one LED on each media module, except the S8300D or S8300E server, lights up initially and then goes off after about 20 seconds. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 41: Chapter 4: Connecting Devices

    You will need this information when configuring the Branch Gateway. Switch or network data port connections You can connect one or more LAN switches to either of the ETH LAN ports on the front panel. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 42 Avaya Branch Gateway G450 . This port is labeled 10/5 or 10/6. If the telephone is not an Avaya IP telephone, you can connect it to any port on the network switch. Note the slot and port number on the Avaya Branch Gateway G450 to which you connect the telephone.
  • Page 43 Figure 8: RJ-45 splitter wiring for connecting two ISDN BRI stations to one ISDN port Figure 9: The MM720 media module Figure 10: The MM721 media module October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 44: Connecting An Analog Telephone

    Connecting an analog telephone About this task Note: For a full list of supported phones, see Appendix B, Supported Avaya telephones in Overview for the Avaya Branch Gateway G450. Procedure 1. Wire a telephone port to one of the following analog ports: •...
  • Page 45 Connecting a DCP telephone to an MM712 or MM717 media module About this task Note: For a full list of supported phones, see Appendix B, Supported Avaya telephones in Overview for the Avaya Branch Gateway G450.. Warning: Avaya MM712 and MM717 DCP Lines. DCP lines require the 146E IROB (In-range, Out of Building) protectors, or the 4C3S-75 solid-state 5-pin protectors, when they are used for any connection routed out-of-building.

  • Page 46: Connecting An Analog Trunk

    About this task Connect the trunk cable to the E1/T1 port on an MM710 or MM710B media module. The SIG LED lights. Figure 17: The MM710B media module October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 47: Connecting An Isdn Bri Trunk

    Procedure Connect the front panel connector to a punch down block. You can terminate up to 24 endpoint devices on the connected punch down block. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 48 24 RJ-11 jacks, as needed. Result You can now connect endpoint devices to the RJ-11 jacks. See the table to locate the pin-out of the 25-pair connector. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 49 The following over-voltage and sneak current protection devices have been approved for use with the G450 Gateway: • For the Avaya MM710, MM710B , or MM340 T1/E1 media modules: Over-voltage and sneak current protection for these interfaces are provided on the media modules themselves.

  • Page 50: Wan Connections

    Connecting a WAN link to the MM342 media module About this task You must connect the WAN link to a device connected to the Avaya MM342 media module. Note: MM342 is not supported on the G450 v4 Procedure To connect the WAN link, plug the WAN line into the USP port on the MM342 media module.
  • Page 51 Branch Gateway chassis. This port is marked ETH WAN. Use a CAT5 Ethernet cable to connect the WAN line to the port. Note: For G450 C/S: 3.0, use Shielded Twisted Pair (STP) type CAT5e cables to connect to the jacks labeled "ETH WAN" or "ETH LAN" in countries that require EN55022/EN55032 compliance.
  • Page 52 (MM711, MM714, MM714B, or MM716). The ETR panel provides up to five incoming Central Office (CO) trunk loops to 5 selected G450 analog lines. Thus, one ETR panel supports up to five emergency lines. You can cascade a second ETR panel, providing support for up to 10 emergency analog phones.
  • Page 53 For information on installing the 808A Emergency Transfer Panel, see 808A Emergency Transfer Panel Installation Instructions, 03-602518, which ships with the Emergency Transfer Panel. Figure 24: 808A Emergency Transfer Panel October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 54: Chapter 5: Connecting And Enabling A Usb Modem For Remote Access

    If S8300 is installed in Branch Gateway, leave a modem connected permanently to enable reporting of alarms to remote locations. Modem access is not supported if FIPS mode is enabled in the gateway. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 55: Chapter 6: Configuring The Branch Gateway

    The Branch Gateway requires software configuration. The Branch Gateway can be configured using the Avaya Branch Gateway Command Line Interface (CLI). The CLI is a comprehensive tool for configuring the gateway and includes all supported configuration tasks. For information about configuration by using the CLI, see Administering Avaya G450 Branch Gateway.
  • Page 56 Please confirm whether Avaya is granted login access this system. You may change this setting any time after confirmation is completed. Enable EASG: (Recommended) By enabling Avaya Logins you are granting Avaya access to your system. This is necessary to maximize the performance and value of you Avaya support entitlements, allowing Avaya to resolve product issues in a timely manner.
  • Page 57 A remote technician can now further configure the Branch Gateway using the CLI. Note: For G450 C/S: 3.0, use Shielded Twisted Pair (STP) type CAT5e cables to connect to the jacks labeled "ETH WAN" or "ETH LAN" in countries that require EN55022/ EN55032 compliance.

  • Page 58: Chapter 7: Post-Installation Verification

    Make sure you hear a dial tone when you pick up the receiver. Make sure you can make both an internal (within the local network) and an external (outside the local network) call. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 59: Testing Trunks

    If SLS mode is enabled and the primary controller and LSP both fail, then the Branch Gateway enters SLS mode. Procedure ® 1. Verify that valid translations are file synchronized to the LSP by logging into Avaya Aura Communication Manager from the LSP and listing either stations or trunks, see ® Administering Avaya Aura Communication Manager, 03-300509.
  • Page 60 The G430/G450 Branch Gateways are not vulnerable to the Spectre and Meltdown hardware issue. The processor used by the G430/G450 Branch Gateways is not included in the list of processors identified to be impacted by the Spectre and Meltdown vulnerabilities.

  • Page 61: Ip Addresses And Controllers

    ® - Avaya Aura Release 7.0 and later does not support S8510 and S8800 servers. For fresh installations, use Avaya Solutions Platform 120 Appliance or Avaya Solutions Platform 130 Appliance: Dell PowerEdge R640. Removing the installation equipment About this task Remove all equipment that you used to assist you in the installation process.
  • Page 62 If you have an S8300D or S8300E server module installed in the Branch Gateway, leave the modem connected to enable reporting of alarms to remote locations. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 63: Chapter 8: Media Module And Device Additions

    Communication Manager. Also, for an MM710, MM720, MM721, or MM722, it is usually advisable to set the media module as the synchronization source of the Branch Gateway. For information about setting the synchronization source of the Branch Gateway, see the Avaya Branch Gateway G450 CLI Reference.

  • Page 64: Telephone Additions

    • Slot and port number on the Branch Gateway to which the telephone connects - this does not apply to IP telephones. Testing the telephone Procedure 1. Make outgoing calls from the telephone. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 65: Trunk Additions

    Branch Gateway. • LSP: Configuration is done on the primary Communication Manager server. Note: Sync timing configuration for a T1/E1 trunk is done via the CLI. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 66 When you add a new WAN line, note the following information for software configuration: • Slot and port number on the Branch Gateway to which the WAN line connects October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 67 WAN line and perform a trace route test in order to test connectivity with the network and outside the network. Avaya Partner Contact Closure Adjunct additions To install an Avaya Partner Contact Closure Adjunct, follow the instructions in Installing the Avaya Partner Contact Closure Adjunct on page 52.

  • Page 68: Chapter 9: Field Replaceable Unit Upgrades And Replacements

    Equipment list for ordering information. Note: There are two hardware versions of G450, referred to as G450 1.x and G450 2.x and greater. • On G450 1.x, the ASB button is to the right of the RST button. • On G450 2.x and greater, the RST button is above the ASB button.
  • Page 69 Note: There are four hardware versions of the G450, referred to as G450 1.x, G450 2.x, G450 3.x. The version of the G450 is printed on the label displayed on the rear of the G450 chassis. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway...
  • Page 70 To increase RAM memory in the gateway: • In the G450 1.x, replace the 256 MB RAM card with the 512 MB RAM card provided in the kit.
  • Page 71 3. Insert the 512 MB RAM card provided in the kit into the RAM slot and push down, until the two latches on either side of the card lock into place. Replacing the G450 2.x and 3x RAM cards About this task Insert the RAM card into the first RAM slot (SODIMM A) only.
  • Page 72 Adding or removing VoIP modules: MP20 and MP80 About this task The G450 main board has four slots for VoIP engines. Each slot can accommodate either an MP20 (Media Processor 20) module or an MP80 (Media Processor 80) module. An MP20 provides 25 channels for G.711 and G.726 and 20 channels for G.729, and an MP80 provides 80...
  • Page 73 The location differs depending on the hardware version of the G450 (see the figure page 73 and the figure on page 74). Figure 26: Location of MP20 and MP80 module slots in a G450 1.x Table 4: Figure notes: MP20 or MP80 module slot MP20 or MP80 module slot Table continues…...
  • Page 74 Field Replaceable Unit upgrades and replacements MP20 or MP80 module slot MP20 or MP80 module slot Figure 27: Location of MP20 and MP80 module slots in a G450 2.x Table 5: Figure notes: MP20 or MP80 module slot MP20 or MP80 module slot...
  • Page 75 Field Replaceable Unit upgrades and replacements Figure 28: Adding or removing an MP20 or MP80 module in a G450 1.x Table 6: Figure notes: VoIP module locking screw October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 76 Field Replaceable Unit upgrades and replacements Figure 29: Adding or removing an MP20 or MP80 module in a G450 2.x Table 7: Figure notes: VoIP module locking screw c. Push the module in all the way. Do not use too much force.
  • Page 77 Combination #4 Important: Also You can only install MP160 in slots 2 and 4 on the G450 v1 (1.x) or slots 1 and 2 on the G450 v2, v3 (see Figure 31: Location of DSP module slots in a G450 1.x on page 79 and Figure 32: Location of DSP module slots in a G450 2.x...
  • Page 78 Field Replaceable Unit upgrades and replacements About this task You do not need to configure the G450 when you install an MP160. However, you must configure V.150.1 in Communication Manager in order to support V.150.1 applications such as modem-over- ip. See Configuring V.150.1 on the Avaya G430 and G450 Branch Gateway.
  • Page 79 Field Replaceable Unit upgrades and replacements Figure 31: Location of DSP module slots in a G450 1.x Table 8: Figure notes: 1. MP20 or MP80 module slot 2. MP20,MP80 or MP160 module slot 3. MP20 or MP80 module slot 4. MP20, MP80 or MP160 module slot...
  • Page 80 Field Replaceable Unit upgrades and replacements Figure 32: Location of DSP module slots in a G450 2.x Table 9: Figure notes: 1. MP20, MP80 or MP160 module slot 2. MP20, MP80, or MP160 module slot 3. MP20 or MP80 module slot 4.

  • Page 81: Next Steps

    3. After installing the compact flash memory card and the additional 256 MB RAM card (for the G450 v1, v2, v3), the announcement files are not automatically moved from the internal flash to the compact flash. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 82 : UNKNOWN Serial Number : UNKNOWN Manufacture Part Num : UNKNOWN Faults : UNKNOWN • A G450 2.x or 3.x with increased memory displays, for example: MEMORY SOCKET #1 ------------------ Type : 512MB DDR SDRAM memory module Serial Number : 0550749f...
  • Page 83 About this task You can downgrade from using up to 1024 announcements on a compact flash to using up to 256 announcements on the internal flash. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 84 If you copied the announcement files one by one, you can restore them one by one using the CLI command copy ftp announcement-file. 8. Screw on the blank plate to cover the compact flash slot. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 85: Replacing The Fan Tray

    Close and tighten the two captive screws on the front panel. The fans start operating immediately. c. Wait one minute and then use the show platform fans CLI command to make sure everything is OK. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 86: Replacing A Power Supply Unit

    Connect the power cable to the power connector on the power supply unit. e. Plug the power cable into a mains socket. f. After turning on, use the show platform power CLI command to ensure everything is OK. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 87 Field Replaceable Unit upgrades and replacements The upper PSU is referred to as PSU #1 in the CLI, and the lower PSU is PSU #2. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 88: Chapter 10: Upgrading The Avaya Aura Communication Manager Software

    Chapter 10: Upgrading the Avaya Aura Communication Manager software ® Avaya Aura Communication Manager upgrades ® For information about deploying the Communication Manager OVA on the Avaya Aura provided ® server using Avaya Aura System Manager Solution Deployment Manager, see Deploying Avaya ® ®...

  • Page 89: Chapter 11: Branch Gateway Firmware Upgrades

    After installing Release 7.1.0.2, you must enable or disable Avaya Logins before downloading Release 7.1.2 via CLI or SNMP. You can enable or disable Avaya Logins by using one of the following options: 1. Use one of the following CLI commands.

  • Page 90: Firmware Upgrades Using Solution Deployment Manager

    Solution Deployment Manager can also check the software versions currently in use against the latest versions available from Avaya and recommend updates when a newer version is available. Based on this information, you can download new firmware to multiple network devices simultaneously from a single management station, ensuring all devices are updated.

  • Page 91: Upgrading Firmware Using The Cli Through Ftp/Tftp

    • Use the copy tftp module command, followed by the module number of the module you want to upgrade, to upgrade the firmware on a media module from a TFTP server October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 92 The above specified path is the FTP server directory. Set the boot bank location for the new firmware as per your customized configuration, and reboot the gateway. See Avaya Branch Gateway G450 CLI Reference guide for a list of all commands for the gateway.
  • Page 93 Use a Linux or Unix TFTP server only if a Linux or Unix TFTP server already exists on the local network. In this case, download the appropriate files to your laptop and give it to the customer for proper placement and execution. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 94 (version 6 or earlier) MM711 Analog Port/Trunk media module mm711h7v21.fdl (version 7) MM711 Analog Port/Trunk media module mm711h20v54.fdl (version 20 or later) MM712 DCP media module mm712v14.fdl Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 95: Upgrading Branch Gateway Firmware Using The Cli Via A Usb Device

    Bank A from a USB mass storage device • Use the copy usb SW_imageB command to upgrade the Branch Gateway firmware into Bank B from a USB mass storage device October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 96 6. Save the file to a directory on the local computer. Result Note: Use WinZip or another zip file tool to unzip the file, if necessary, before you copy the file to the October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 97: Chapter 12: Upgrading Ip Phone Configuration And Firmware Files

    You can use CLI procedures for downloading the files for IP phone upgrade from the Branch Gateway TFTP server. Note: You can also upgrade IP phones using the S8300. For more details, see Downloading Avaya 46xx IP Telephone Software Using Avaya Media Servers. IP Phones supported by the local TFTP Server feature •...

  • Page 98: Administering The Upgrade

    IP phone images. You can download and then upload setting script files in order to update their content. It is not recommended to change the upgrade script. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 99: Upgrading The Ip Telephone

    The Branch Gateway uses the SSH protocol to support the use of SCP for secure file transfer. When using SCP, the Branch Gateway is the SCP client, and an SCP server must be configured on the management station. For more information about establishing an SCP session, see Administration for the Avaya G450 Branch Gateway, 03-602055 Procedure 1.
  • Page 100 4. Reset the Branch Gateway using the reset command. 5. From the Avaya Support website, obtain the desired phone upgrade files (script files, boot image files, phone application image files), using either of the following methods: • Download the phone upgrade files to a remote FTP/TFTP/SCP server. Note that SCP can be used to download script files but not image files.

  • Page 101: Tftp Ip Telephone Upgrade Examples

    *** Reset the device *** - do you want to continue (Y/N)? y Resetting the device... 5. From the Avaya Support website, download the desired phone upgrade files (script files, boot image files, phone application image files) to a remote FTP server at IP address 192.168.49.10.
  • Page 102 For more information , use 'show download phone-script-file status' command Gxxx-001(super)# 7. Copy the boot image files for the Avaya 4602 IP telephone using the copy ftp phone- image command. For example: Gxxx-001(super)# copy ftp phone-imageA pub\4602dbte1_8.bin 192.168.49.10 Username: root Password: Beginning download operation ...

  • Page 103: Upgrading 4620 Ip Phones

    Once the upgrade procedure is complete, you can delete the files using the erase phone- image command. Related links TFTP IP telephone upgrade examples on page 101 October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 104: Failure Scenarios And Repair Actions

    • Configuration files, such as upgrade script and setting files, are copied to the phone configuration banks in NVRAM, while phone images are stored in RAM October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 105 • File names for IP phone image files and script files are limited to 32 characters October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 106: Chapter 13: Branch Gateway Backups And Restores

    Branch Gateway. If the Branch Gateway is located remotely, you can backup and restore the Branch Gateway files one by one, using TFTP/FTP/SCP servers. For information about Branch Gateway backup and restore, see Deploying and Upgrading Avaya G450 Branch Gateway. Note: If FIPS mode is enabled in the gateway in use, previous backups cannot be restored.

  • Page 107: Chapter 14: Troubleshooting

    If the new telephone works, the problem is with the telephone itself. If the new telephone does not ® work, go on to the next step. For more information , see Maintenance Commands for Avaya Aura Communication Manager, Branch Gateways and Servers...

  • Page 108: Cli Is Not Accessible

    Procedure 1. Remove the Branch Gateway main board. 2. To determine the G450 main board version number, look for the label on the main board. The label includes the CS number. The number following “CS” is the main board version number.
  • Page 109 Troubleshooting Figure 36: NVRAM INIT Jumper in the G450 Branch Gateway 1.x October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 110 Figure 37: NVRAM INIT Jumper in G450 Branch Gateway 2.x and 3.x 4. Bridge the NVRAM INIT jumper: a. In a G450 Branch Gateway 1.x, use the bridge provided in the accessory kit to bridge jumper P5. b. In a G450 Branch Gateway 2.x and 3.x, use the bridge provided in the accessory kit to bridge pins 2 and 3 of the NVRM INIT jumper.
  • Page 111 If you do not remove the bridge, the Branch Gateway will continue to initialize the NVRAM when it resets or is powered up. 9. Insert the Branch Gateway main board. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 112: Chapter 15: Front Panel Description

    There are three hardware versions of the G450 Branch Gateway, referred to as G450 Branch Gateway 1.x, G450 Branch Gateway 2.x, and G450 Branch Gateway 3.x. 1.x and 2.x refer to the hardware suffix of the Branch Gateway that is printed on the label displayed on the rear of the chassis.

  • Page 113: System Leds

    Front panel description Figure 39: The G450 2.x and 3.x front panel ports and slots Media module slots The G450 has eight standard media module slots (V1 through V8). For information about the different media modules that can be housed in the media module slots, Combination limitations on page 28 and Slot Allocation.
  • Page 114 Note however that since the announcements are played from RAM, you must also increase RAM from 256 MB to 512 MB. You can obtain an Avaya upgrade memory kit which includes both a compact flash memory card and a RAM memory card. For instructions on installing and enabling the compact flash memory card, see Job Aid: Installing the upgrade memory kit components in the Avaya Branch Gateways, 03-603203.
  • Page 115 10/100 Mbps Ethernet port. The Branch Gateway serves as a router for the WAN. Note: For G450 C/S: 3.0, use Shielded Twisted Pair (STP) type CAT5e cables to connect to the jacks labeled "ETH WAN" or "ETH LAN" in countries that require EN55022/EN55032 compliance.

  • Page 116: The Front Panel Of The Avaya Mm710B Media Module

    3. Release the reset button. 4. Release the ASB button. The front panel of the Avaya MM710B media module The MM710B T1/E1 media module terminates a T1 or E1 trunk facility. For T1 connections, you can provision the MM710B to either utilize the integrated Channel Service Unit (CSU) capabilities...

  • Page 117: The Front Panel Of The Avaya Mm711 Media Module

    Green The physical connection is up. The front panel of the Avaya MM711 media module The MM711 media module provides analog line, trunk and telephone features and functionality. The MM711 front panel includes eight universal analog ports. These ports can be used for analog telephone or fax machines, or for analog trunks.

  • Page 118: The Front Panel Of The Avaya Mm712 Media Module

    A device connected to the module is in use. This can include a telephone that is off the hook. The front panel of the Avaya MM712 media module The MM712 DCP media module includes eight DCP telephone ports. The ports support two-wire DCP telephones.

  • Page 119: The Front Panel Of The Avaya Mm714B Media Module

    This can include a telephone that is off the hook. The front panel of the Avaya MM714B media module The MM714B analog media module provides all the features provided by the MM714 (see front panel of the Avaya MM714 media module on page 118), and in addition provides an emergency transfer relay.

  • Page 120: The Front Panel Of The Avaya Mm716 Media Module

    CLI command also lights this LED.. The front panel of the Avaya MM716 media module The MM716 media module front panel has a 25-pair amphenol connector supporting 24 analog line ports. These ports can be configured as DID trunks with either wink start or immediate start.
  • Page 121 Green Black Brown Black Slate Yellow Blue Yellow Orange Yellow Green Yellow Brown Yellow Slate Violet Blue Violet Orange Violet Green Violet Brown OPEN Violet Slate October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 122: The Front Panel Of The Avaya Mm717 Media Module

    A device connected to the module is in use. This can include a telephone that is off the hook. The front panel of the Avaya MM717 media module The MM717 high density DCP media module front panel has a 25-pair amphenol connector supporting 24 Digital Communications Protocol (DCP) ports.

  • Page 123: The Front Panel Of The Avaya Mm720 Media Module

    Yellow A device connected to the module is in use The front panel of the Avaya MM720 media module The MM720 ISDN BRI media module contains eight 4-wire S/T ISDN BRI ports. These ports interface to the central office at the ISDN T reference point.

  • Page 124: Front Panel Of The Mm721 Media Module

    Activity Yellow A trunk connected to the module is in use. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 125: The Front Panel Of The Avaya Mm722 Media Module

    Front panel description The front panel of the Avaya MM722 media module The MM722 ISDN BRI media module provides two 4-wire S/T ISDN BRI (Basic Rate Interface) 2B +D access ports with RJ-45 jacks. Figure 48: The MM722 media module front panel MM722 ports The MM722 contains two ISDN BRI ports.

  • Page 126: Chapter 16: Technical Specifications

    This appendix provides technical specifications for the Branch Gateway, for compatible power cords, and for USB modem support. Specifications The following table of technical specifications provides detailed information on the physical dimensions and tolerances. Table 26: Avaya Branch Gateway G450 specifications Description Value Height 5.25 in. (3U, 133.3 mm) Width 19 in.

  • Page 127: Power Cord Specifications

    USB modems supported by the Branch Gateway • USRobotics USB modem, model 5637 • Multitech USB modem, model MT5634ZBA-USB-V92 October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 128: Chapter 17: Power Supplies And Adjunct Systems

    The 400B2 adapter is convenient for connecting local -48 VDC power to a modular plug. See figure on page 129. See Documentation for Communication Manager, Branch Gateway and Servers CD, 03-300151, for detailed power supply information and installation procedures. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 129: Typical Adjunct Power Connections End-To-End

    6. Destination Service Access Point (DSAP) Power Cord Typical adjunct power connections end-to-end The figure shows typical connection locations for adjunct power. Figure 50: Example Adjunct Power Connections October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 130: Avaya Aura Communication Manager Messaging Application

    Branch Gateway. You can substantially increase the number of supported announcement files on the Branch Gateway if you install a compact flash and increased RAM. See Job Aid: Installing the upgrade memory kit and configure the G450 in the media- gateway form.

  • Page 131: Chapter 18: Information Checklists

    FTP server program. TFTP server program and SCP server program are recommended SSH program terminal emulation program: HyperTerminal or other TCP/IP networking software: bundled with Windows OS web browser: Netscape 4.7x or Internet Explorer 5.0 Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 132: Login Information

    (PMI). For example: interface vlan In the context of the IP address interface, assign an IP netmask address and subnet mask to the interface: ip address Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 133: Installation Site Information

    Display device information Display the current show image version firmware and boot bank information. Installation site information Site Name Main Phone Installation Address Shipping Address Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 134 Other Contact Info: Notes to installer: access procedures, safety/security procedures Access Contact Name: Title: Phone: Fax: Mobile: Pager: E-mail: Off-hours contact: Installer Name: Date of Installation: October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 135: Chapter 19: Equipment List

    If ordering parts, use the 9-digit “Comcode” numbers, not the 6-digit numbers. Table 29: Equipment List: G450 Branch Gateway The G450 Branch Gateway is a 19-inch 3Uu rack-mountable device. The Branch Gateway contains VoIP resources, a layer 2 switch, modular interface connectivity for traditional trunk and station access, and performs the function of a gateway/gatekeeper.
  • Page 136 808A Emergency Transfer Panel 700476419 Upgrade memory kit (2.x 3.x) 700510107 Upgrade memory kit (1.x) Table 30: Equipment List: Avaya S8300D and S8300E servers Server S8300D and S8300E servers ™ The Avaya S8300D and S8300E servers are Intel -based server complexes that carry: •...
  • Page 137 The MM711 is RoHS compliant. MM714B Analog Media Module Comcodes (for Services Ordering Only): 700453889, 700466618 Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 138 Phone lines connected to those ports are not to be routed out-of-building. Failure to comply with this restriction could cause harm to personnel or equipment. The MM717 is RoHS compliant. MM720 BRI Media Module Comcode (for Services Ordering Only): 700394752 Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 139 -40 volt phantom power to the BRI endpoints. The MM720 is RoHS compliant. MM721 BRI Media Module Comcode (for Services Ordering Only): 700393762 Table continues… October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 140 Each port interfaces to the central office at the ISDN T reference point. Information is communicated in the same manner as for the MM720. The MM722 is RoHS compliant. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

  • Page 141: Chapter 20: Miscellaneous References

    • For information about configuring SNMP targets from System Manager, see Administering ® Avaya Aura AVP Utilities. • For information about installing SSL/TLS certificate for SLA Mon, see Administering Avaya ™ Diagnostic Server SLA Mon • For information about backup configuration, see Administering Avaya G450 Branch Gateway .

  • Page 142: Chapter 21: Resources

    Deploying and Upgrading Avaya Describes how to install and upgrade Solution architects, G450 Branch Gateway G450 , prepare it for software configuration, Implementation and perform certain basic configurations. engineers, Support Also describes how to insert media personnel, Technical...

  • Page 143: Finding Documents On The Avaya Support Website

    Procedure 1. Go to https://support.avaya.com. 2. Log on to the Avaya website with a valid Avaya user ID and password. 3. On the Avaya Support page, click Support By Product > Documents. 4. In Enter Your Product Here, type the product name, and then select the product from the list of suggested product names.
  • Page 144 Resources Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: • Search for content in one of the following ways: - Type a keyword in the Search field.

  • Page 145: Training

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 146: Support

    Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 147 ......52 software ................ version requirements for SRS ........Avaya Aura Communication Manager Messaging .....130 Avaya courses ..............Avaya Gateway Manager, upgrading Java applet via FTP/ accessing port matrix ............143 TFTP ..................91 Accessories box, contents ........... Avaya Partner Contact Closure Adjunct ......
  • Page 148 SW_imageB ............ endpoint devices ............41 copy running-config startup-config ....... IP telephone to gateway ..........copy scp phone-script ...........99 ISDN trunk ..............copy tftp EW_archive ............91 October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 149 Device Manager, upgrading Java applet via a USB device . using a USB device ............Devices using FTP/TFTP ............connecting endpoint ............. example of upgrading firmware ........... data and voice, connecting ...........41 examples of October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 150 808A Emergency Transfer Panel ........52 G450 1.x RAM card, inserting ..........70 after ................G450 2.x RAM card, inserting ..........71 Avaya Partner Contact Closure Adjunct ....... gateway ................CBC ................October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 151 ...............66 E1/T1 port, connecting E1/T1 trunk to ......46 location ................MM710B ................116 login ................... media module ............116, MM711 failover testing .............. analog port ..............44 October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 152 Branch Gateway ..........22, 26, gateway ................ Package inventory ............... hardware required ............options for chassis ............25 downloading gateway firmware to local ......96 Mounting bracket Physical description ............. front ................October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 153 Branch Gateway chassis ........router ................115 RAM card Ports inserting a G450 1.x ............. CCA ................inserting a G450 2.x ............. CON ................RAM card, inserting or replacing in the G450 ......69 contact closure ............115 references ................141 ETH LAN ..............115 Remote ................114...
  • Page 154 ........89, 91, 94, Technical specifications IP telephones ........97–99, 101, 103, power cord ..............127 media modules and devices ......... Telephone software ................ adding to gateway ............Upgrading gateway firmware October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...
  • Page 155 ..WAN link ................watch list ................with cable guides ..............with CD-ROM drive ..............88 without cable guides ............Worksheets installation, preparing ........... October 2019 Deploying and Upgrading Avaya G450 Branch Gateway Comments on this document? infodev@avaya.com...

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