Qlogic SANsurfer FC HBA Manager Application User Manual page 199

Q
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Unable to run update
flash BIOS
Unable to run the
loopback test
Unable to run the
read/write buffer test
Current Path dialog
box does not display
my saved configuration
Current Path dialog
box does not display
my storage device port
names and LUNs
When I change the
current path in the
Current Path dialog
box, the HBA tree does
not update
FS0054603-00 C
Problem
Cause: This feature is not supported for all operating systems.
Solution: The Update Flash utility is available only for
Windows 2000/Windows Server 2003 and Red Hat/SuSE Linux.
Cause: A loopback connector was not attached to the Fibre
Channel connector on the HBA.
Solution: A loopback connector must be attached to the Fibre
Channel connector on the HBA. The NVRAM extended firmware
setting Connection Options must be set to 0—Loop Only.
section 10.1.2.2
Cause: The device does not support SCSI Read/Write Buffer
commands.
Solution: Not all devices support the SCSI Read/Write Buffer
commands. The read/write buffer test reports Unsupported if the
device does not support these commands.
Cause: The saved configuration is not detected by the qlremote
agent.
Solution: The Current Path dialog box displays the current
configuration detected by the qlremote agent. Click the Refresh
button to force a manual refresh. Verify that the configuration
saved is the current configuration. This includes the following:
no device was removed, and the HBA tree displays the
appropriate device port name and LUN information.
Cause: The qlremote agent is unable to detect or communicate
with the devices.
Solution: Verify that the devices are online and operational.
Verify that the operating system driver detects and
communicates with the devices. Click the Refresh button to
force a manual refresh. Verify that the HBA tree displays the
appropriate device port name and LUN information.
Cause: The qlremote agent is unable to detect or communicate
with the devices.
Solution:
Verify that the devices are online and operational. Verify that
■
the operating system driver detects and communicates with
the devices. Click the Refresh button to force a manual
refresh. Verify that the HBA tree displays the appropriate
device port name and LUN information.
The DNS or the local host file may contain an incorrect IP
■
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
Troubleshooting Problems and Solutions
Cause and Solution
for details.
12 – Troubleshooting
See
12-9