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12 – Troubleshooting
Troubleshooting Problems and Solutions
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Unable to get host
Information
Unable to display HBA
Information, HBA
Statistics, Device List,
or Link Status
Unable to display or
modify the NVRAM
settings
Unable to run update
NVRAM
12-8
Problem
Cause: The qlremote agent is not running or installed.
Solution: Verify that the qlremote agent is installed and running:
For Windows 2000/Windows Server 2003, open the
■
Services window and verify that the QLogic Management
Suite Java agent service is running.
For NetWare, at the server command prompt type the
■
following and then press ENTER. Verify that qlremote.nlm is
loaded.
For Red Hat/SuSE Linux, type the following command and
■
then press ENTER. If entries display, qlremote is running.
For Solaris SPARC, type the following command and then
■
press ENTER. If entries display, qlremote is running.
Cause: The qlremote agent is not running or is not installed.
Solution: Verify that the qlremote agent is installed and running:
For Windows 2000/Windows Server 2003, open the
■
Services window and verify that the QLogic Management
Suite Java agent service is running.
For NetWare, at the server command prompt type the
■
following and then press ENTER. Verify that qlremote.nlm is
loaded.
For Red Hat/SuSE Linux, type the following command and
■
then press ENTER. If entries display, qlremote is running.
For Solaris SPARC, type the following command and then
■
press ENTER. If entries display, qlremote is running.
Cause: An unsupported BIOS version is installed or no NVRAM
content is detected in the HBA.
Solution: For the minimum BIOS version supported, see the
readme.txt file.
Cause: This feature is not supported for all operating systems
or no NVRAM content is detected in the HBA.
Solution: This utility is available only for
Windows 2000/Windows Server 2003, Red Hat/SuSE Linux,
and Novell NetWare.
Cause and Solution
modules q*
ps -ax | grep qlremote
ps -e | grep qlremote
modules q*
ps -ax | grep qlremote
ps -e | grep qlremote
Q
FS0054603-00 C
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Troubleshooting
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