Qlogic SANsurfer FC HBA Manager Application User Manual page 194

12 – Troubleshooting
Troubleshooting Problems and Solutions
Table 12-1. Troubleshooting Problems and Solutions (Continued)
SANsurfer FC HBA
Manager GUI cannot
connect to a remote
host
SANsurfer FC HBA
Manager cannot
disconnect from a
remote host
SANsurfer FC HBA
Manager GUI does not
find/display any HBAs
12-4
Problem
Cause: The qlremote agent is not installed on the remote system
or the network protocol is not properly configured.
Solution:
Verify that the qlremote agent is installed on the remote host.
■
See
section 7.1
remote hosts. Verify that the appropriate network protocol is
running.
The DNS or the local host file may contain an incorrect IP
■
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
Cause: The qlremote agent service has stopped or is unable to
establish a network link.
Solution:
Verify that the remote host is running the qlremote agent:
■
■
■
■
■
Verify that the remote host can be accessed through the
■
network. Use the Ping command to verify communication
with the remote host name and IP address.
Cause: An incorrect operating system driver is loaded or the
qlremote agent is not installed.
Solution:
Verify that the appropriate operating system driver is loaded.
■
Refer to the readme.txt file for supported operating system
drivers.
Verify that the qlremote agent is running on the local or remote
■
host. Check agent logs for any problems while querying
information
Cause and Solution
sections 4 and 5.1 for network requirements.
for instructions on how to configure and manage
For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, qlremote is
running.
ps ax | grep qlremote
For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
(see section 12.2.2).
Q
See
FS0054603-00 C