Qlogic SANsurfer FC HBA Manager Application User Manual page 195

Q
Table 12-1. Troubleshooting Problems and Solutions (Continued)
SANsurfer FC HBA
Manager GUI does not
find/display any
devices
SANsurfer FC HBA
Manager GUI reports
that the HBA device
driver is invalid or
incorrect
Unable to find
SANsurfer FC HBA
Manager GUI online
help
SANsurfer FC HBA
Manager GUI does not
automatically refresh
FS0054603-00 C
Problem
Cause: The operating system driver did not find devices during
the initial load.
Solution: Verify that the operating system driver detects the
devices. If the operating driver does not detect devices, neither
does SANsurfer FC HBA Manager. Check agent logs for any
problems while querying information
Cause: An incorrect or unsupported operating system driver is
installed.
Solution: Refer to the readme.txt file for a list of supported
operating system drivers.
Cause: The path to the browser is not correctly specified.
Solution: In the SANsurfer FC HBA Manager main window Help
menu, select Set Browser Location to specify the path
section
Cause: There is a disconnect with the qlremote agent or network
communication has stopped.
Solution:
Verify that the qlremote agent is installed and running:
■
■
■
■
For network requirements, see
■
Troubleshooting Problems and Solutions
Cause and Solution
6.4.2). See section 4.2
For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
For Red Hat/SuSE Linux and Solaris SPARC, change to
the following directory:
cd/ usr/local/bin
Type the following command and then press ENTER.
Verify that the appropriate network protocol is running.
./qlremote -v
12 – Troubleshooting
(see section 12.2.2).
for supported browsers.
sections 4 and 5.1.
(see
12-5