Qlogic SANsurfer FC HBA Manager Application User Manual page 196

12 – Troubleshooting
Troubleshooting Problems and Solutions
Table 12-1. Troubleshooting Problems and Solutions (Continued)
SANsurfer FC HBA
Manager GUI loses the
connection to a host
SANsurfer FC HBA
Manager GUI loses the
connection to an HBA
or a device
12-6
Problem
Cause: There is a disconnect with the qlremote agent or network
communication has stopped.
Solution:
Verify that qlremote is installed and running:
■
■
■
■
■
Verify that the appropriate network protocol is running.
■
Cause: There is a disconnect with the qlremote agent or the
operating system driver has lost communication with the HBA
or device.
Solution:
Verify that qlremote is installed and running:
■
■
■
■
■
Verify that the operating system driver detects the HBA or
■
device.
Cause and Solution
For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
For Red Hat/SuSE/SuSE Linux, type the following
command and then press ENTER. If entries display,
qlremote is loaded.
ps -ax | grep qlremote
For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, qlremote is
loaded.
ps -ax | grep qlremote
For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
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