Migration Limitations - Nortel Meridian Mail Utility Manual

16 Chapter 2 Understanding the migration process
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Migration limitations

System limitations
Consider the following limitations before starting a migration:
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Contact Center prompt migration limitations
File names
When Contact Center prompts are migrated to CallPilot, the CallPilot
migration utility creates an Application Builder application for each prompt
file. The name assigned to the application is the Meridian Mail prompt file
name.
If Contact Center prompts exist in more than one mailbox on Meridian Mail,
the data collection utility appends the mailbox number to the file name. In
this case, you must do one of the following:
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Copyright © 2007, Nortel Networks
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Task
Disconnect the external tape drive from the CallPilot
server if you installed a tape drive in Step 10.
If you use CallPilot with a Meridian 1 or Communications
Server 1000 (formerly known as CS 1000) switch, you
must replace the MGate card in the switch with an
NTRB18CA MGate card.
Put CallPilot into operation.
Re-enable event throttling if you disabled it while
performing the tasks in the CallPilot migration utility
check list.
You cannot cancel the creation of a Meridian Mail data collection tape.
You can perform a selective migration only for the following reasons:
— The Meridian Mail system to be migrated has more than 7000 users.
— The Meridian Mail system is an MSM.
— The customer requested a selective migration.
Ensure that the CallPilot system is operational before performing the
migration. The migration utility does not verify the CallPilot system
sanity and hardware/software configuration.
Use Application Builder to rename the application in CallPilot.
Update the script if the file name is hard-coded, or upgrade the variable
if the voice segment is specified in a variable on the Contact Center.
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
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