3Com MSR 50 Series Configuration Manual page 2424

2424 C 139: V
HAPTER OICE
RADIUS C
ONFIGURATION
Follow the steps below to remove the fault:
1 Use the display voice access-number command to check that the current
settings are correct.
2 Check that the RADIUS server (CAMS) works normally. For example, check that an
IP service module is installed on the CAMS, that the IP address of the voice
gateway is allowed to access to the CAMS, and that the CAMS and the voice
gateway can communicate with each other by using the ping command.
3 Check that the IP address, port number, and key of the RADIUS server on the
RADIUS server are consistent with those on the CAMS.
4 If the calling number authentication fails, check that an account is generated for
the calling number and that the account is bound to the calling number correctly.
5 If the card number/password authentication fails, check that the card number and
password are consistent with the ones generated on the CAMS.
6 If the authorization fails, check that call or access restriction is not set for the IP
phone service on the CAMS.
7 Check the log generated on the CAMS and remove the fault according to the
errors.
Symptom 2
RADIUS authentication/authorization requests of voice users are always rejected.
Follow the steps below to remove the fault:
1 Follow the steps introduced in symptom 1 to see if the fault can be removed.
2 Check that the username, password, and service authorities of the user on the
CAMS are correct and that the authorities have taken effect.
3 Use the debugging voice radius all command to enable the debugging of the
voice RADIUS module and observe the message exchange in the entire
authentication/authorization process. Much of the debugging information gives
reasons for voice call disconnection.