Canon imageRUNNER ADVANCE C3330 Series Service Manual page 621

746-0031-00
Detection Description
Remedy
746-0032-00
Detection Description
Remedy
746-0033-00
Detection Description
Remedy
TPM error
A communication error between the Main Controller PCB and the TPM PCB was detected at
startup.
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Turn OFF and then ON the main power, and check whether the error is cleared.
2. After turning OFF the main power, replace the TPM PCB. (Unit of replacement: TPM PCB
ASSEMBLY)
3. If the TPM key was backed up, restore the key.
3-1. Connect the USB memory which stores the TPM key.
3-2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3-3. Enter the password set at backup operation.
3-4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
TPM error
Mismatch of the TPM key was detected.
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Format the system.
1-1. Enter safe mode using (2+8) startup, and execute [4]: Clear/Format> [2]: Flash Format (Flash
format) using a USB memory.
1-2. Reinstall the system software using SST or a USB memory.
2. Replace the TPM PCB. (Unit of replacement: TPM PCB ASSEMBLY)
3. If the TPM key was backed up, restore the key.
3-1. Connect the USB memory which stores the TPM key.
3-2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3-3. Enter the password set at backup operation.
3-4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
TPM error
It was detected that data in TPM was inconsistent.
[Remedy] Perform the following in the order while checking whether the error is cleared.
Perform the appropriate remedy according to the status whether the TPM key was backed up.
a. If the TPM key was backed up, restore the key.
1. Connect the USB memory which stores the TPM key.
2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
b. If the TPM key was not backed up, format the system.
1. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash
format) using a USB memory.
2. Reinstall the system software using SST or a USB memory.
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7. Error/Jam/Alarm