Troubleshooting - Canon imageRUNNER ADVANCE C3330 Series Service Manual

Transmission timing
When the service browser is en-
abled from the disabled state
[OFF]
No.12
Q: Counter information could not be sent at the scheduled send time due to the power of this machine being turned OFF. Will
the counter information be sent later when the power of this machine is turned ON?
A: Yes. When a scheduled send such as that for counter could not be executed due to the power of this machine being turned
OFF, etc., and the scheduled send time has already passed at power-on, the send is executed immediately.
The following shows data send according to the status of this machine.
Send types
Scheduled send
Immediate send
(Service call log / Alarm log / Jam log)
*1: Immediately sent if the send time has already passed at power-on.
*2: Sent after recovery from sleep mode.
No.13
Q: What is the number of the network port used by E-RDS?
A: The port number used by E-RDS for communication with UGW is "443".
If this setting is changed, an error occurs during communication with UGW. Therefore this setting should not be changed unless
otherwise instructed.
No.14
Q: After the setting for E-RDS was made, the IP address of the host machine was changed. In that case, is it necessary to execute
COM-TEST again?
A: It is not necessary to execute COM-TEST again because the IP address used by E-RDS is automatically changed. However,
it is necessary to turn OFF and then ON the main power of this machine to reflect the change in the setting of the IP address

Troubleshooting

No.1
Symptom: A communication test (COM-TEST) results NG!
Cause: Initial settings or network conditions is incomplete.
Remedy 1: Check and take actions mentioned below.
1. Check network connections
Is the status indicator LED for the HUB port to which this machine is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2. Confirm loop back address (* In case of IPv4 )
Select Settings/Registration > Preferences > Network > TCP/IP Settings > IPv4 Settings > PING Command, enter "127.0.0.1",
and touch the [Start] button.
Does the screen display "Response from the host."? (See the next figure.)
YES: Proceed to Step 3).
NO: There is a possibility that this machine's network settings are wrong. Check the details of the IPv4 settings once more.
Detailed procedure
1. Specify the service browser
setting in the service mode
menu.
2. Send browser information
to UGW.
3. Once obtaining OK re-
sponse from UGW, enable
the service browser mode
[ACTIVE].
(To use the setting, it is nec-
essary to turn OFF and then
ON the main power of this
machine)
Transmission information
Service browser mode: [Regis-
ter]
WEB browser option: [ON] or
[OFF] according to the license
status
Status of this machine
Power ON Power OFF
Sent
Not sent
Sent
192
2. Technology
Error occurs
Retransmission is not per-
formed.
("Disabling [OFF]" continues to
be set.)
Sleep
*1 *2
Sent
-
*2
Sent