Canon imageRUNNER ADVANCE C3330 Series Service Manual page 490

No. Messages
2 Delivery server is stopped.
Wait a while and then try to per-
form the operation again.
Check the following URL for de-
tails.
<Stopped Delivery Server URL>
3 Failed to connect to delivery
server.
Check the delivery server and
network.
4 Download was stopped because
an error occurred with the file
server. Check the network.
5 Downloaded files are invalid.
Check the network.
6 Failed to retrieve information of
special firmware.
Check the retrieval ID and pass-
word.
7 Scheduled delivery information
of firmware does not exist.
Check it because it may already
have been deleted.
8 Failed to apply firmware.
9 Delivery Server : Connect Failed
File Server : Retrieve Failed
Error Code: [xxxx]
Timing of dis-
play
In communicating Delivery server stop-
with the delivery ped.
server.
In communicating Communication error
with the delivery due to incorrect set-
server. tings of CDS URL.
Excluding delivery
server stop, communi-
cation error to the de-
livery server occurred.
At the time of file Communication error
download to the delivery server
occurred.
At the time of file The received file is bro-
download ken.
Acquisition of appli- No information exists
cable firmware in- about firmware for spe-
formation cial firmware retrieval
ID or Password is inva-
lid.
Acquisition of appli- Delivery information
cable firmware in- with specified delivery
formation ID does not exist.
Firmware applica- Error due to the appli-
tion error cation (NLM)
Communication In the communication
test, etc. (commu- test, failed to connect
nication test result to the delivery server.
dialogue) In SOAP communica-
tion, failed to success
after 1 min retry.
ID and Password re-
quired for proxy to con-
nect to the internet are
not configured in de-
vice.
478
Cause
Check the delivery server stop information. After
the delivery server starts, perform the operation
from this application.
When the delivery server stop information is not
available, contact the sales company's Support
Department.
Set correct CDS URL in the Updater settings.
Check if the network environment is correct to
solve the cause of the error occurrence.
If the network environment of the device is correct,
obtain the log etc. (Refer to
477 under "Version Upgrade via CDS", "Version
Upgrade" of Chapter 6 "Troubleshooting" of this
manual.) and contact Support Div. of the sales
company.
Check if the network environment is correct to
solve the cause of the error occurrence.
If the network environment of the device is correct,
obtain the log etc. (Refer to
477 under "Version Upgrade via CDS", "Version
Upgrade" of Chapter 6 "Troubleshooting" of this
manual.) and contact Support Div. of the sales
company.
After checking the network environment of the de-
vice, re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Enter the correct firmware ID or Password appli-
cable to the firmware information.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Register the delivery schedule again. If this occurs
at the time of canceling file download, deleting
downloaded firmware or deleting scheduled deliv-
ery, no remedy is required.
Obtain the log etc. (Refer to
477 under "Version Upgrade via CDS", "Version
Upgrade" of Chapter 6 "Troubleshooting" of this
manual.) and contact Support Div. of the sales
company.
Check the network environment of the device, and
re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Set proxy and restart the communication test.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
6. Troubleshooting
Remedy
"Debug Logs" on page
"Debug Logs" on page
"Debug
under "Version Upgrade via
"Debug
under "Version Upgrade via
"Debug Logs" on page
"Debug
under "Version Upgrade via
"Debug
under "Version Upgrade via