Canon imageRUNNER ADVANCE C3330 Series Service Manual page 492

No. Messages
11 An error occurred.
Error Code: [xxx]
Timing of dis-
play
Notice of version Failed to acquire ver-
information (main sion information of de-
screen) vice due to no CDS
registration of firmware
version of device.
At the time of notifying
version information,
failed to connect to the
delivery server.
No return of notifying
version information
Network cable was dis-
connected during no-
tice of version informa-
tion.
Failed to send notice of
version information
since the main power
was turned OFF and
then ON during the
sending.
Server stopped at the
time of sending notice
of version information.
An internal error occur-
red at the time of send-
ing notice of version in-
formation.
UGW linkage (main UGW linkage was
screen) turned ON when eRDS
was OFF.
An internal error occur-
red at the time of ac-
quiring delivery infor-
mation.
On-site (error dia- An internal error occur-
logue) red at the time of ac-
quiring applicable firm-
ware information.
480
Cause
Re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Check if the network environment is correct to
solve the cause of the error occurrence.
If the network environment of the device is correct,
obtain the log etc. (Refer to
477 under "Version Upgrade via CDS", "Version
Upgrade" of Chapter 6 "Troubleshooting" of this
manual.) and contact Support Div. of the sales
company.
Re-connect the network cable and re-execute the
job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Check the network environment of the device and
re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Obtain the log etc. (Refer to
477 under "Version Upgrade via CDS", "Version
Upgrade" of Chapter 6 "Troubleshooting" of this
manual.) and contact Support Div. of the sales
company.
For a device using eRDS, turn ON the eRDS. For
a device not using eRDS, turn OFF the UGW link-
age.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to
Logs" on page 477
CDS", "Version Upgrade" of Chapter 6 "Trouble-
shooting" of this manual.) and contact Support
Div. of the sales company.
6. Troubleshooting
Remedy
"Debug
under "Version Upgrade via
"Debug Logs" on page
"Debug
under "Version Upgrade via
"Debug
under "Version Upgrade via
"Debug
under "Version Upgrade via
"Debug Logs" on page
"Debug
under "Version Upgrade via
"Debug
under "Version Upgrade via
"Debug
under "Version Upgrade via