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Step 1. Access the !Windows Explorer from the Diagnostics menu in the Service
Step 2. Select the path c:\stardate\logs.
Step 3. The SystemInfo.log will be displayed.
Step 4. Print this file by clicking on Print in the File menu at the top left corner of the
Step 1. Go to c:\stardate\bin and double-click on LogViewer.exe
Step 2. The Log Viewer application opens. Go to File -> Open to select the log files. More
Export Log
Software errors that are related to the export features (HL7, paging, 12-Lead ECG
Files
Management, Holter, Patient Data Transfer) are logged into Export Log text files. The file
can be accessed as follows.
Step 1. Access the !Windows Explorer from the Diagnostics menu in the Service
Step 2. Select the path c:\stardate\logs.
Step 3. The Export.log will be displayed.
Step 4. Print this file by clicking on Print in the File menu at the top left corner of the
Step 1. Go to c:\stardate\bin and double-click on LogViewer.exe
Step 2. The Log Viewer application opens. Go to File -> Open to select the log files. More
Exception
If the system crashes or "exceptions" occur, the state of the system when it crashed is stored
Error Log Files
in special Exception Error Log files. These files can be useful to the Response Center or
factory personnel for determining the state of the system when the exception or crash
occurred. These files can be accessed as follows.
Step 1. Access the !Windows Explorer from the Diagnostics menu in the Service
Step 2. Select the path c:\stardate\logs.
Step 3. Double click on the file drwtsn32.log and this log will be displayed.
Step 4. Print this file by clicking on Print in the File menu at the top left corner of the
The drwtsn32.log file can keep track of exceptions. When the capacity is reached, the
original file is renamed drwtsn32_old.log, and the original drwtsn32.log file is erased so
that new exceptions can be added.
window.
screen.
or
than one log file can be displayed, as shown in Figure 7-9
window.
screen.
or
than one log file can be displayed, as shown in Figure 7-9
window.
screen.
Maintenance, Troubleshooting, and Repair
Troubleshooting
7-35
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Table of Contents
Troubleshooting
