Status Log; Support Information - Philips M3150B Installation And Service Manual

Troubleshooting

Status Log

Support Information

7-22
Maintenance, Troubleshooting, and Repair
If the system does not seem to be operating properly or some unusual hardware or
software event occurs, users should access the Status Log to determine the
operational status of devices on the system. The Status Log can be accessed by
users from the All Controls window and is the first place users should look to
identify a problem with a Philips hardware device.
Users can quickly review the Status column of this Log to identify devices that are
not in proper operational condition, e.g. "Offline", or are not listed, meaning they are
no longer connected to the SDN. These device conditions can then be reported to
service personnel for corrective action.
Users can also access the Purchased Options and Support Information
window, which lists who to contact when a problem occurs and gives a variety of
information about the Information Center or Client that may be useful to service
personnel. Clicking on Service in the All Controls window brings up the Service
Password window of Figure 7-6.
Figure 7-6 Service Password Window Showing Support Info Button
Clicking on Support Info brings up the Purchased Options and Support
Information window shown in Figure 7-7, which is Read Only.
Figure 7-7 Purchased Options and Support Information Window -
Read Only