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Service Personnel
Troubleshooting
Support Logs
Diagnostics
Configurations
If the user is unable to identify and resolve a problem, service personnel should be
called. They can then access the extensive troubleshooting applications in the
Service menu. There are 6 major categories of Service applications for
troubleshooting:
Support Logs provide information on the operational condition of the Network/
Server system and devices connected to it. They include:
•
Event Log stores information about system, security, and software
application events that occur during system startup and operation. It utilizes
the Event Viewer, but entries are made by both the Operating System and the
application software.
•
Service Log provides a history of service performed on the equipment of the
system.
•
Status Log provides information on the operational status of the network,
hardware, and software devices. Entries to this log are made by the
Information Center software. The Status Log is also viewable in Monitoring
Mode from the Configuration and Support menu of the All Controls window.
This allows clinicians to check the status of the Information Center devices
without disrupting monitoring.
•
Network Statistics provides operational information on network switches
and access points.
•
Telemetry Services provides information about telemetry monitors and
mainframes connected to the Information Center.
Diagnostics provides the following troubleshooting diagnostic tools.
Printing, Recording, and SDN tools for determining status and diagnostic
•
information on networked printers, recorders, and Serial Distribution Network
(SDN) interfaces.
•
Diagnostics for determining status and diagnostic information on the
Information Center workstation and its Windows Operating System.
•
Backup Error Logs copies all Event Logs and Information Center logs from
selected host names to a compressed file on a floppy disk or hard drive. The
logs are copied and compressed for one Information Center, Client or
Database Server at a time.
•
Redirect HL7 allows the HL7 data stream to be temporarily redirected for
troubleshooting purposes.
Configuration applications provide a variety of tools for configuring Network
devices, the Server, Information Centers, and Clients. These tools include the
following, with specific tools available for specific devices:
•
!Config Wizard sets a variety of configuration settings for Information
Centers, Clients, Network Devices, and the Database Server.
•
Read Only Config Wizard displays the current configuration settings.
Maintenance, Troubleshooting, and Repair
Troubleshooting
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Table of Contents
Troubleshooting
