Web Based Applications; 12-Lead Export/Holter Export - Philips M3150B Installation And Service Manual

Troubleshooting
Web Based
Applications
Symptom
Application served web applications
are not working on the Information
Center patient window when the
Browser button is selected
12-Lead Export/Holter
Export
Symptom
12-Lead Data/Holter export data is not
arriving at destination device
7-12
Maintenance, Troubleshooting, and Repair
Possible Cause
Application Server IP Address is not
configured/correct
Database Server/Information Center
IP address is not configured in the
Application Server
Incorrect network connection
Application Server applications are
not published
Internet Information Services (IIS) is
not running
Second NIC Card on Database Server/
Information Center is not configured
correctly.
Application Server and Database
Server/Information Center are not
connected
Possible Cause
Device IP address is not assigned
System is offline
Shared folders on receiving device
are not setup/shared properly
Action
Verify the Application Server has been
added as a network device with the
correct settings. See "Adding Network
Devices" on page 6-28
Verify the Database Server/Information
Center IP address is configured on the
Application Server
Verify the Application Server is
connected to the Clinical Network on a
100 Mbps, Full Duplex connection
Publish the applications at the
Application Server
Restart the IIS Service. See "Restart IIS
Admin Service" on page 7-83
Verify the Second NIC Card is
configured with the appropriate settings.
See "Network Card and TCP/IP
Settings" on page 4-23
Ping the Application Server using its
hostname from the Database Server/
Information Center
Verify the Status Log of the Database
Server shows the Application Server as
Active
Verify the NetServices.log file on the
Application Server has an entry of
"<DeviceData> : Post OnHostUp, device
= DBSName (DBS MLAN IP)"
Action
Verify 12-Lead/Holter devices are correctly
configured via the Network Configuration
window in Config Wizard. See "Network
Configuration" on page 6-24.
Ping the hostname of the 12-Lead or Holter
Export device
Verify the PMDExport folders on the 12-
Lead/Holter device are setup properly. See
Appendix E, "Data Export - Installation on
the Database Server"