Canon imageRUNNER C1335 Series Service Manual page 147

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Technical Explanation > Embedded RDS > Error code and strings
No. Code Cause
25 8xxx 2015 Could not connect to proxy server due to
name resolution error of proxy address.
26 8xxx 201E Proxy authentication is failed.
27 8xxx 2028 • No route certificate installed in device.
• Certificate other than that initially
registered in the user's operating
environment is being used, but has
not been registered with the device.
• The date and time of the device is not
correct.
28 8xxx 2029 The server certificate verification error
occurred.
29 8xxx 2046 • The route certificate registered with
the device has expired.
• Certificate other than that initially
registered in the user's operating
environment is being used, but has
not been registered with the device.
• The device time and date is outside of
the certificated period.
30 8xxx 2047 Due to network congestion, etc., the
response from UGW does not come
within the specified time. (HTTPS level
time out)
31 8xxx 2048 There is a mistake in the UGW URL,
and UGW cannot be accessed. (Path is
wrong)
32 8xxx 2052 The data which is not URL is inputted
into URL field.
33 8xxx 2058 SOAP Client fails to obtain SOAP
Response.
Possibility of a problem in UGW or of a
temporary problem in the network load.
34 8xxx 2063 SOAP communication error has
occurred.
35 xxxx xxxx An internal error, such as memory
unavailable, etc., has occurred during a
device internal error phase.
36 xxxx xxxx Internal error occurred at the initiating
E-RDS.
2 Technical Explanation > Embedded RDS > Error code and strings
Remedy
• Check that the proxy server name is
correct. If the proxy server name is
correct, check the DNS connection, as
per the initial procedures described in
the troubleshooting.
• Specify the IP address as the proxy
server name.
Check the user name and password
required in order to login to the proxy,
and re-enter as needed.
• Install the latest device system
software. (Upgrade)
• Correctly set the date and time of the
device.
Contact help desk.
Check that the device time and date are
correctly set.
If the device time and date are correct,
upgrade to the latest system software.
If this error occurs when the
communication test is being run or
Service Browser is being set, try again
after a period of time.
Contact help desk.
Contact help desk.
Perform and complete a communication
test (COM-TEST).
Check that the value of port number of
UGW (RGW-PORT) is 443.
Turn the device OFF/ ON.
Or replace the device system software.
(Upgrade)
Turn the device OFF/ ON.
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