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Canon MultiPASS C100 User Manual

Canon multipass c100: user guide.
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User's Guide

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Table of Contents

   Summary of Contents for Canon MultiPASS C100

  • Page 1 User’s Guide...
  • Page 2 200–240 V, 50–60 Hz. Copyright Copyright © 2000 by Canon, Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon, Inc.
  • Page 3 For Your Safety (Australia Only) To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring. Extension cords used with the equipment must be three-core and be correctly wired to provide connection to earth.
  • Page 4: Table Of Contents

    Contents Chapter 1: Introduction Using Your Documentation ...1-2 Type Conventions Used in This Guide ...1-2 Customer Support...1-3 Important Safety Instructions ...1-4 Chapter 2: Setting Up Unpacking the MultiPASS...2-2 Removing Shipping Materials...2-4 Assembling the MultiPASS ...2-5 Making Connections ...2-6 Connecting the Telephone Line and an External Device ...2-6 Connecting the MultiPASS to Your PC ...2-8 Connecting the Power Cord ...2-9 Main Components of the MultiPASS ...2-10...
  • Page 5 Printable Areas ...5-3 Selecting Print Media...5-4 Setting the Paper Thickness Lever...5-6 Loading Paper ...5-6 Loading Envelopes ...5-7 Using Canon Specialty Print Media ...5-9 Specialty Print Media Guidelines...5-9 Printing on High Resolution Paper ...5-10 Using the Cleaning Sheet...5-10 Printing on Banner Paper ...5-12 Chapter 6: Speed Dialling What is Speed Dialling? ...6-2...
  • Page 6 Sending Methods...7-6 Memory Sending...7-6 Manual Sending Via the Handset ...7-7 Cancelling Sending...7-9 Redialling When the Line is Busy...7-10 Manual Redialling ...7-10 Cancelling Manual Redialling ...7-10 Automatic Redialling ...7-10 What is Automatic Redialling? ...7-10 Cancelling Automatic Redialling ...7-11 Setting the Options for Automatic Redialling ...7-11 Sequential Broadcasting...7-13 Sending a Document to More Than One Destination ...7-13 Sending a Document Using Group Dialling...7-15...
  • Page 7 Telstra FaxStream Duet (Australia Only) ...8-14 ™ Setting the MultiPASS for Network Switch ...8-14 Network Switch System Operation ...8-15 Telecom FaxAbility (New Zealand Only)...8-16 Setting the MultiPASS for Network Switch ...8-16 Network Switch System Operation ...8-17 Chapter 9: Special Features Special Dialling ...9-2 Dialling an Overseas Number (With Pauses)...9-2 Switching Temporarily to Tone Dialling ...9-4...
  • Page 8 Chapter 13: Troubleshooting If You Cannot Solve the Problem ...13-2 Clearing Jams...13-3 Jams in the ADF ...13-3 Jams in the Multi-Purpose Tray...13-4 LCD Messages ...13-5 Paper Feeding Problems ...13-13 Faxing Problems...13-14 Sending Problems ...13-14 Receiving Problems...13-16 Copying Problems ...13-19 Telephone Problems ...13-20 Print Quality Problems ...13-20 Printing Problems ...13-22 General Problems...13-24...
  • Page 9: Introduction

    Chapter 1 Introduction Using Your Documentation ...1-2 Type Conventions Used in This Guide...1-2 Customer Support ...1-3 Important Safety Instructions ...1-4 Chapter 1 Introduction...
  • Page 10: Using Your Documentation

    Using Your Documentation Your MultiPASS includes the following documentation: • MultiPASS C100 User’s Guide (this guide): Provides detailed information on how to set up, operate, maintain, and troubleshoot your MultiPASS. • MultiPASS Suite for Windows CD-ROM, describes how to use your MultiPASS to fax, print, and scan from within your PC’s Windows...
  • Page 11: Customer Support

    If you encounter a problem with the unit’s operation, try to solve it by using the information in Chapter 13. If you cannot solve the problem or if you think your MultiPASS needs servicing, contact your local authorised Canon dealer or the Canon help line.
  • Page 12: Important Safety Instructions

    MultiPASS yourself. Never attempt to disassemble the unit: opening and removing its interior covers will expose you to dangerous voltages and other risks. For all service, contact your local authorised Canon dealer or the Canon help line. Handling and Maintenance •...
  • Page 13 • Unplug the MultiPASS from the wall outlet and refer service to qualified personnel under the following conditions: – When the power cord or plug is damaged or frayed. – If liquid has spilled into the unit. – If the unit has been exposed to rain or water. –...
  • Page 14 If you notice anything unusual (smoke, strange odours, noises) around the MultiPASS, unplug the unit immediately. Contact your local authorised Canon dealer or the Canon help line. • Do not allow anything to rest on the power cord, and do not place the unit where the cord will be walked on.
  • Page 15: Chapter 2 Setting Up

    Unpacking the MultiPASS ...2-2 Removing Shipping Materials...2-4 Assembling the MultiPASS ...2-5 Making Connections ...2-6 Connecting the Telephone Line and an External Device ...2-6 Connecting the MultiPASS to Your PC...2-8 Connecting the Power Cord ...2-9 Main Components of the MultiPASS ...2-10 Operation Panel...2-11 One-Touch Speed Dialling/Special Function Buttons...2-12 Installing the BJ Cartridge...2-13...
  • Page 16: Unpacking The Multipass

    • Please note that the items included with your MultiPASS may vary depending on the country of purchase. Setting Up (BCI-3eBK / BCI-3eC / BCI-3eM / BCI-3eY) t TELEPHONE LINE y POWER CORD u MultiPASS C100 USER’S GUIDE (This guide) MultiPASS SUITE SOFTWARE PACKAGE i OUTPUT TRAY...
  • Page 17 • B.T. adaptor* • Limited warranty card** • If any items are damaged or missing, notify your local authorised Canon dealer or the Canon help line immediately. • In addition to the items shipped with your MultiPASS, you will need to purchase a printer cable to connect your MultiPASS to a PC.
  • Page 18: Removing Shipping Materials

    Removing Shipping Materials Follow this procedure to remove the shipping materials. Keep them in case you need to transport the unit in the future: Remove all shipping tapes from the MultiPASS. Open the document tray, then remove the shipping tape and protective sheets.
  • Page 19: Assembling The Multipass

    Assembling the MultiPASS Follow this procedure to assemble your MultiPASS: Hold the document support so that it curves towards the back of the unit and fit the tabs of the support into the slots above the ADF. The MultiPASS comes with the document tray already attached.
  • Page 20: Making Connections

    Making Connections Connecting the Telephone Line and an External Device The MultiPASS has two jacks on the back for connection of the following: • Telephone line • Optional handset, telephone, answering machine, or data modem If you only have one telephone line and plan to use the MultiPASS for receiving both faxes and voice calls, you will need to connect the optional handset, a telephone, or an answering machine to the unit.
  • Page 21 • If you have connected an external device to the MultiPASS, be sure to select the correct receive mode. (1 Chapter 8) • To connect a telephone as well as an answering machine, connect the telephone to the answering machine, and then the answering machine to the MultiPASS. •...
  • Page 22: Connecting The Multipass To Your Pc

    -compatible parallel cable (IEEE 1284-compliant) no longer than 2 metres -or- • A USB cable no longer than 5 metres You can purchase either of these cables from your local authorised Canon dealer. Follow this procedure to connect the appropriate cable: Connecting a USB Cable...
  • Page 23: Connecting The Power Cord

    Connecting the Power Cord Before connecting the power cord, 1 Power Supply, p. 1-6. Follow this procedure to connect the power cord: Connect the supplied power cord to the power cord connector. Then connect the other end into a properly grounded 200–240 V AC three-prong outlet.* The MultiPASS has no power switch, so its power is on as long as it is plugged in.
  • Page 24: Main Components Of The Multipass

    Main Components of the MultiPASS PAPER GUIDE ADF (AUTOMATIC DOCUMENT FEEDER) and PRINTER COVER DOCUMENT GUIDES DOCUMENT TRAY OUTPUT TRAY 2-10 Setting Up DOCUMENT SUPPORT PAPER REST MULTI-PURPOSE TRAY HANDLE OPERATION PANEL (1 p. 2-11) PAPER THICKNESS LEVER (1 p. 5-6) Chapter 2...
  • Page 25: Operation Panel

    Operation Panel Numeric Buttons (1 p. 3-3) PQRS WXYZ R (Redial)/Pause Button (1 pp. 7-10, 9-2) Coded Dial Button (1 pp. 6-8, 6-12) Colour/B&W Button (1 pp. 7-2, 7-3, 10-2) Hook Button (1 pp. 7-8, 9-4) Chapter 2 Document Feed Lever (1 p.
  • Page 26: One-touch Speed Dialling/special Function Buttons

    One-Touch Speed Dialling/Special Function Buttons The buttons on the right of the operation panel have the following two functions: • One-Touch Speed Dialling Buttons (1 pp. 6-5, 6-12) When the Function button’s light is off, the buttons marked 01 to 12 can be used for one-touch speed dialling.
  • Page 27: Installing The Bj Cartridge

    Installing the BJ Cartridge Install the BJ cartridge as explained in this section. For additional information on BJ cartridges and tanks, and for instructions on replacing, 1 p. 12-7. Guidelines Follow these guidelines to ensure optimum performance of your BJ cartridges and tanks: •...
  • Page 28: Installing The Bj Cartridge In The Multipass

    Installing the BJ Cartridge in the MultiPASS When there is no BJ cartridge installed in the MultiPASS, the LCD displays PUT IN CARTRIDGE. Follow this procedure to install the BJ cartridge: Make sure the MultiPASS is plugged in. Open the document tray. Lift the handle to open the printer cover.
  • Page 29 Raise the blue cartridge lock lever on the cartridge holder. Remove the Colour BJ cartridge from its package, then remove the orange protective cap q and tape w. • Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head.
  • Page 30 Start with the Yellow BJ tank. Remove the packing film by pulling on the orange tape q. Then grip the bottom of the BJ tank and twist off the orange protective cap in the direction shown w. • Carefully remove the packing film taking care not to remove the label from the BJ tank.
  • Page 31: Loading Paper

    Loading Paper This section describes how to load plain paper in the multi-purpose tray so that you can begin using your MultiPASS. For complete details on the different print media you can use, and for instructions on selecting and loading other print media, 1 Chapter 5. Paper Guidelines •...
  • Page 32 • Let the paper run out before refilling the multi-purpose tray. Avoid mixing new stock with paper already loaded. • Do not leave paper stacked in the multi-purpose tray for long periods of time since it may bend or curl and cause problems. •...
  • Page 33: Loading Paper In The Multi-purpose Tray

    Loading Paper in the Multi-Purpose Tray Follow this procedure to load paper in the multi-purpose tray: Make sure the paper thickness lever is set to p (up). • For details, 1 p. 5-6. Do not set the paper thickness lever while the unit is printing since this will cause problems.
  • Page 34: Testing The Multipass

    Testing the MultiPASS After you have assembled the MultiPASS, installed the BJ cartridge, and loaded the paper, you can make sure the MultiPASS is printing properly by making several copies of a document. (1 p. 10-2) If you have problems printing, 1 Chapter 13. 2-20 Setting Up Chapter 2...
  • Page 35: Chapter 3 Registering Information

    Methods of Registering Information in the MultiPASS ...3-2 Guidelines for Entering Numbers, Letters, and Symbols...3-3 Correcting a Mistake ...3-5 Registering Sender Information...3-6 What is Sender Information?...3-6 Entering the Date and Time ...3-7 Registering Your MultiPASS Number and Name ...3-7 Printing a List to Check Information Registered in Your MultiPASS ...3-9 Setting the Telephone Line Type ...3-10 Dialling Through a Switchboard ...3-11 Registering the R Button ...3-11...
  • Page 36: Methods Of Registering Information In The Multipass

    Methods of Registering Information in the MultiPASS To customise the MultiPASS to your particular needs, you can adjust the general operation, sending, receiving, printing, system settings, and speed dialling settings. There are two methods of adjusting these settings: Method 1: Using the MultiPASS operation panel You can adjust settings directly via the operation panel of the MultiPASS.
  • Page 37: Guidelines For Entering Numbers, Letters, And Symbols

    Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number, refer to the table below to determine which numeric button to press for the character you want: Button Uppercase Letter Mode (:A) A B C Å...
  • Page 38 Changing Between Number and Letter Modes Press T to select number mode (:1), uppercase letter mode (:A), or lowercase letter mode (:a). Entering Letters Press T to switch to uppercase letter mode (:A) or lowercase letter mode (:a). Press the numeric button that contains the letter you want.
  • Page 39: Correcting A Mistake

    Use l or r to move the cursor under the incorrect character. Use the numeric buttons to enter the correct character over the incorrect character. When you have finished making corrections, press Set to register your new entry. Chapter 3 #– CANEN CANON Registering Information...
  • Page 40: Registering Sender Information

    TELEPHONE BOOLE (945 13) 51617 – FAX 123456 Our Ref. 350/PJC/EAC DESTINATION If you used memory sending and dialled the fax number using speed dialling, the other party’s name appears here. CANON CANADA PAGE NUMBER The page number of the fax. Chapter 3...
  • Page 41: Entering The Date And Time

    Entering the Date and Time Follow this procedure to set the current date and time: Press Function. Press Data Registration. Press Set three times. • The date and time currently set for the unit are displayed. Use the numeric buttons to enter the correct day, month, year, and time in this order.
  • Page 42 Use d or u to select UNIT TELEPHONE #. Press Set. Use the numeric buttons to enter your fax/ telephone number (max. 20 digits, including spaces). • To enter a space, press Space. • To enter a plus sign (+) before the number, press Tone/+.
  • Page 43: Printing A List To Check Information Registered In Your Multipass

    CALLING VOLUME KEYPAD VOLUME ALARM VOLUME LINE MONITOR VOL. RX CALL LEVEL TEL LINE TYPE Chapter 3 ACTIVITY REPORT USER DATA LIST PRINTING REPORT CANON **************************** USER’S DATA LIST **************************** 123 4567 CANON OUTSIDE IMAGE STANDARD HIGH TOUCH TONE Registering Information...
  • Page 44: Setting The Telephone Line Type

    Setting the Telephone Line Type Before using your MultiPASS, you need to make sure it is set for your telephone line type*. If you are unsure of your telephone line type, check with your local telephone company. Follow this procedure if you need to change the telephone line type setting: Press Function.
  • Page 45: Dialling Through A Switchboard

    Dialling Through a Switchboard A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your MultiPASS is connected through a PBX or other telephone switching system, you have to dial the outside line access number first, and then the number of the party you are calling.
  • Page 46 If you selected HOOKING or EARTH CONNECTION in step 8: Press Set. Press Stop to return to standby mode. If you selected PREFIX in step 8: Press Set. Use the numeric buttons to enter the outside line access number (max. 20 digits). Press R/Pause to enter a pause.
  • Page 47 Document Requirements ...4-2 Scanned Area of a Document ...4-3 Loading Documents ...4-4 Problems With Multipage Documents ...4-6 Adding Pages to the Document ...4-6 Chapter 4 Chapter 4 Document Handling Document Handling...
  • Page 48: Document Requirements

    Document Requirements The documents you load into the ADF for sending, copying, and scanning must meet the requirements shown in the table below. Depending on your document, select automatic or manual document feed with the document feed lever located at the top of the operation panel. a (Automatic Document Feed) Type of Multipage documents of the same...
  • Page 49: Scanned Area Of A Document

    Problem Documents • To prevent document jams in the ADF, do not use any of the following: – Wrinkled or creased paper – Curled or rolled paper – Torn paper • Remove all fasteners (staples, paper clips, etc.) before loading the document into the ADF.
  • Page 50: Loading Documents

    Loading Documents Follow this procedure to load documents into the ADF: Open the document tray. Set the document feed lever to a (automatic) or m (manual) document feed. • If you are unsure which to select, 1 p. 4-2. Adjust the document guides to the width of the document.
  • Page 51 Gently insert the top of the document, face down, into the ADF until you hear a beep. • Tap multipage documents on a flat surface to even the edges before inserting them into the ADF. The document is now ready for scanning. •...
  • Page 52: Problems With Multipage Documents

    Problems With Multipage Documents If you have trouble feeding multipage documents into the ADF, remove the stack and tap it on a flat surface to even the edges. Then “slant” the stack so that its front edge is bevelled, and insert the stack into the ADF. To avoid feeding problems, make sure the document meets the document requirements.
  • Page 53: Chapter 5 Paper Handling

    Selecting Print Media ...5-4 Setting the Paper Thickness Lever ...5-6 Loading Paper...5-6 Loading Envelopes...5-7 Using Canon Specialty Print Media ...5-9 Specialty Print Media Guidelines...5-9 Printing on High Resolution Paper ...5-10 Using the Cleaning Sheet ...5-10 Printing on Banner Paper ...5-12...
  • Page 54: Print Media Requirements

    Print Media Requirements You can stack the following media in the multi-purpose tray: Print Media Size Plain paper (210 297 mm/ 8.27 11.69 in.) Letter (215.9 279.4 mm/ 11 in.) Legal (215.9 355.6 mm/ 14 in.) Envelopes European DL (220 110 mm/ 8.66 4.33 in.)
  • Page 55: Printable Areas

    Please note that the term “printing area” represents both the recommended area for optimum print quality and the entire area where the MultiPASS can technically print. Printing area (light shade): Canon recommends that you print within this area. Printable area (dark shade): The area in which it is possible to print. However,...
  • Page 56: Selecting Print Media

    MultiPASS, be sure to select the correct print media. • Be sure to test print media before purchasing large quantities. • For Canon print media, be sure to purchase the recommended print media types. (1 below) Plain Paper The MultiPASS supports A4-, letter-, and legal-size paper in portrait orientation.
  • Page 57 Bubble Jet Paper LC-301 Developed for high quality printing with minimal or no smearing when in contact with water or damp surfaces. This specially coated paper produces bright and vivid colours and stands up to normal office highlighters. Back Print Film BF-102 A unique mylar-based translucent sheet, designed to deliver sharp, brilliant, high- intensity colour images suitable for business presentations, design work, or professional reports.
  • Page 58: Setting The Paper Thickness Lever

    Setting the Paper Thickness Lever The paper thickness lever adjusts the gap between the BJ cartridge print head and the print media to suit the print media’s thickness. Before printing, be sure to set the paper thickness lever. For details on which position to set the paper thickness lever for the print media you are using, 1 p.
  • Page 59: Loading Envelopes

    Loading Envelopes You can load up to 10 envelopes in the multi-purpose tray. For details on the types of envelopes you can load, 1 pp. 5-2, 5-4. Follow this procedure to load envelopes in the multi-purpose tray: Make sure the paper thickness lever is set to (down).
  • Page 60 Run a pen or other rounded object along the back flaps to flatten them. • The flaps should not bulge more than 5 mm. Insert the stack of envelopes into the multi-purpose tray q, and align the right edge of the stack with the right side of the multi-purpose tray.
  • Page 61: Using Canon Specialty Print Media

    Using Canon Specialty Print Media Specialty Print Media Guidelines Be sure to read any instructions that come with your Canon specialty print media, as these provide important information on how to achieve the highest print quality. Follow these guidelines: • When feeding transparencies or back print film, remove each sheet after it is delivered, being careful not to touch any surfaces.
  • Page 62: Printing On High Resolution Paper

    Printing on High Resolution Paper To load high resolution paper in the MultiPASS, follow the same procedure as for loading paper in the multi-purpose tray. (1 p. 2-19) Some types of high resolution paper require you to clean the MultiPASS’ rollers after using a package of this paper.
  • Page 63 With the sticky side towards you and going into the multi-purpose tray first, insert the cleaning sheet into the multi-purpose tray q, and align the right edge of the sheet with the right side of the multi-purpose tray. Slide the paper guide snugly against the left edge of the sheet w.
  • Page 64: Printing On Banner Paper

    Banner paper is a continuous sheet of paper with perforations at equal distances along its length, where it can be cut to the length required. For best results, use Canon Banner Paper. You can print banners from two to six sheets in length.
  • Page 65 Make sure the paper thickness lever is set to (down). • For details, 1 p. 5-6. Do not set the paper thickness lever while the unit is printing since this will cause problems. Cut the banner paper along one of the perforations to the length required.
  • Page 66 5-14 Paper Handling Chapter 5...
  • Page 67: Chapter 6 Speed Dialling

    What is Speed Dialling?...6-2 Speed Dialling Methods ...6-2 One-Touch Speed Dialling ...6-3 Registering Numbers for One-Touch Speed Dialling ...6-3 Using One-Touch Speed Dialling ...6-5 Coded Speed Dialling...6-6 Registering Numbers for Coded Speed Dialling ...6-6 Using Coded Speed Dialling ...6-8 Group Dialling ...6-9 Creating Groups ...6-9 Using Group Dialling ...6-12 Speed Dialling Lists ...6-13...
  • Page 68: What Is Speed Dialling

    What is Speed Dialling? Speed dialling allows you to simplify dialling procedures by registering a fax/telephone number(s) and name under a button or code. You can then dial that number by pressing only one or a few buttons. Speed Dialling Methods The three speed dialling methods available with your MultiPASS are as follows: One-Touch Speed Dialling (2 p.
  • Page 69: One-touch Speed Dialling

    One-Touch Speed Dialling Registering Numbers for One-Touch Speed Dialling One-touch speed dialling allows you to dial a fax/telephone number at the press of one button. You can register up to 12 fax/telephone numbers; one for every one-touch speed dialling button on the operation panel. You can also register fax/telephone numbers for one-touch speed dialling from the MultiPASS Suite.
  • Page 70 (1 p. 6-13). Keep this list near your MultiPASS so you can refer to it when dialling. Speed Dialling TEL=20 545 8545_ DATA ENTRY OK NAME Canon EUROPA DATA ENTRY OK 15:00 FaxOnly Chapter 6...
  • Page 71: Using One-touch Speed Dialling

    Using One-Touch Speed Dialling To use this feature, you must first register a number for one-touch speed dialling. (1 p. 6-3) Follow this procedure to send documents using one-touch speed dialling: Open the document tray. Adjust the document feed lever for the document you are loading.
  • Page 72: Coded Speed Dialling

    Coded Speed Dialling Registering Numbers for Coded Speed Dialling Coded speed dialling allows you to dial a fax/telephone number by pressing only three buttons. First you press Coded Dial and then you enter a two-digit code under which you have registered a fax/telephone number. You can register up to 100 different fax/telephone numbers for coded speed dialling.
  • Page 73 (1 p. 6-13). Keep this list near your MultiPASS so you can refer to it when dialling. Chapter 6 TEL=3 3758 2111_ DATA ENTRY OK NAME Canon Inc. DATA ENTRY OK A02= 15:00 FaxOnly Speed Dialling...
  • Page 74: Using Coded Speed Dialling

    Using Coded Speed Dialling To use this feature, you must first register a number for coded speed dialling. (1 p. 6-6) Follow this procedure to send documents using coded speed dialling: Open the document tray. Adjust the document feed lever for the document you are loading.
  • Page 75: Group Dialling

    Group Dialling Creating Groups If you frequently send documents to a same group of fax numbers, you can create a group of these numbers and register them under a speed dialling button or code. This enables you to press a single one-touch speed dialling button, or press Coded Dial and enter a two-digit code to send the same document to all the fax numbers in the group.
  • Page 76 To register a group under a coded speed dialling code: Press Coded Dial, then use the numeric buttons to enter the code under which you want to register the group (00 to 99). • If a coded speed dialling code has already been registered, CODED SPEED or GROUP DIAL appears.
  • Page 77 You can print the GROUP DIAL LIST showing all the numbers and names registered for group dialling (1 p. 6-13). Keep this list near your MultiPASS so you can refer to it when dialling. Chapter 6 NAME Canon GROUP 2_ :1 DATA ENTRY OK 04=1-TOUCH SPD 15:00 FaxOnly...
  • Page 78: Using Group Dialling

    Using Group Dialling To use this feature, you must first register a group of fax numbers for one-touch or coded speed dialling. (1 p. 6-9) Follow this procedure to send a document to a group of destinations registered under a one-touch speed dialling button or coded speed dialling code: Open the document tray.
  • Page 79: Speed Dialling Lists

    Speed Dialling Lists You can print lists of fax/telephone numbers registered for speed dialling. Keep these lists near your MultiPASS so you can refer to them when dialling. Printing Speed Dialling Lists Follow this procedure to print speed dialling lists: Press Function.
  • Page 80: Coded Speed Dial List

    03 3758 2111 516p488 6700 81 773 3173 UNSORTED LIST: DESTINATIONS LISTED IN CODE ORDER. GROUP DIAL LIST 27/12 2001 17:23 FAX 123 4567 03] Canon GROUP 2 21] Canon GROUP 1 6-14 Speed Dialling CANON *********************************** CANON 1-TOUCH SPD DIAL LIST...
  • Page 81: Chapter 7 Sending Faxes

    Preparing to Send a Fax ...7-2 Documents You Can Fax...7-2 Adjusting the Quality of Your Faxes ...7-2 Setting Colour or Black & White Transmission ...7-2 Setting the Scanning Resolution ...7-3 Setting the Scanning Contrast ...7-4 Dialling Methods ...7-5 Sending Methods...7-6 Memory Sending ...7-6 Manual Sending Via the Handset...7-7 Cancelling Sending ...7-9...
  • Page 82: Preparing To Send A Fax

    1 Chapter 4. Adjusting the Quality of Your Faxes Canon’s Ultra High Quality (UHQ that are very close to the quality of the original. The MultiPASS allows you to send a document in colour or black & white, and to adjust the resolution and contrast to best suit your particular document.
  • Page 83: Setting The Scanning Resolution

    Setting the Scanning Resolution Resolution is a measure of the fineness or clarity of a printout. Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.
  • Page 84: Setting The Scanning Contrast

    Setting the Scanning Contrast Contrast is the difference in brightness between the lightest and darkest parts of a printed document. You can adjust the contrast the MultiPASS uses to send or copy black & white documents. Adjust according to how light or dark your document is. You can also set the scanning contrast for sending from the MultiPASS Suite.
  • Page 85: Dialling Methods

    Dialling Methods There are several ways of dialling the number of the party you want to send to. They are as follows: • Regular Dialling Dial a fax number by using the numeric buttons, just like dialling a telephone number. •...
  • Page 86: Sending Methods

    • If you must first dial a digit to get an outside line (“9”, for example), add a pause after that digit by pressing R/Pause. * Based on Canon FAX Standard Chart No. 1, standard mode. Sending Faxes MEMORY USED 0%...
  • Page 87: Manual Sending Via The Handset

    Press Start to begin scanning for sending, or if you used speed dialling, wait a few seconds for the MultiPASS to begin scanning automatically. • If you prefer the MultiPASS never to scan a document automatically after a few seconds, disable the TIME OUT setting.
  • Page 88 Press Hook. • You can also lift the handset instead of pressing Hook. Dial the other party’s fax/telephone number. • For dialling methods, 1 p. 7-5. • If you make a mistake during dialling, press Hook or hang up the handset and start again from step 4.
  • Page 89: Cancelling Sending

    Cancelling Sending Follow this procedure if you want to stop sending a document before transmission is completed: Cancel manual sending via the handset as follows: Press Stop. • The transmission is cancelled. • The MultiPASS prints an ERROR TX REPORT. (1 p.
  • Page 90: Redialling When The Line Is Busy

    Redialling When the Line is Busy There are two methods of redialling: Manual redialling and Automatic redialling. This section explains these two methods. Manual Redialling Press R/Pause to dial the last number you dialled with the numeric buttons. (This starts redialling regardless of whether automatic redialling is enabled.) Cancelling Manual Redialling To cancel manual redialling, press Stop.
  • Page 91: Cancelling Automatic Redialling

    Cancelling Automatic Redialling Automatic redialling cannot be cancelled with the Stop button while the unit is waiting to redial. Follow this procedure to cancel automatic redialling: Wait until the MultiPASS begins redialling. Press Stop. • The MultiPASS asks you to confirm that you want to cancel.
  • Page 92 Use d or u to select AUTO REDIAL. Press Set. • To disable automatic redialling, use d or u to select OFF, then press Set. Press Stop to return to standby mode. • To enable automatic redialling, use d or u to select ON.
  • Page 93: Sequential Broadcasting

    Sequential Broadcasting Sending a Document to More Than One Destination This feature allows you to scan a document once and send it to several destinations. You can send the document to a maximum of 113 destinations using a combination of the following dialling methods: •...
  • Page 94 Regular dialling: Use the numeric buttons to enter the fax number, then press Set. • You can only enter one fax number this way. • If you enter an incorrect destination, press Function, then Clear. Then press Function again, and enter the correct destination.
  • Page 95: Sending A Document Using Group Dialling

    Sending a Document Using Group Dialling If you frequently send faxes to the same group of fax numbers, you can create a group of these numbers. Groups are stored under one-touch speed dialling buttons or coded speed dialling codes. For details, 1 p. 6-9. Delayed Sending You can use your MultiPASS to send faxes at a preset time.
  • Page 96: Documents Stored In Memory

    0049 7-16 Sending Faxes CANON **************************** DOC. MEMORY LIST **************************** MODE CONNECTION TEL/ID TRANSMIT [A 01] Canon TOKYO TRANSMIT COL [ 04] Canon ITALIA B’CAST 01] Canon CANADA [A 02] Canon FRANCE B’CAST 03] Canon GROUP 2 DOC. MEMORY LIST PRINTING REPORT PGS.
  • Page 97: Printing A Document In Memory

    Printing a Document in Memory Before printing a document, make sure you have the correct BJ cartridge installed. Colour BJ cartridge Black BJ cartridge Photo BJ cartridge Follow this procedure to print a document stored in memory: Press Function. Press Memory Reference. Use d or u to select PRINT DOCUMENT.
  • Page 98 Press Set. Press T to print the first page only, or press # to print all pages of the document. • The MultiPASS prints the document. • If you are printing a colour document and have the Black BJ cartridge installed, these messages alternate in the LCD: Press T to print the document in black &...
  • Page 99: Deleting A Document From Memory

    Deleting a Document From Memory Follow this procedure to delete a document from memory: Press Function. Press Memory Reference. Use d or u to select DELETE DOCUMENT. Press Set. Use d or u to select the transaction number (TX/RX NO.) of the document you want to delete.
  • Page 100 7-20 Sending Faxes Chapter 7...
  • Page 101: Chapter 8 Receiving Faxes

    Different Ways to Receive a Fax ...8-2 Receiving Faxes Automatically: FAX ONLY MODE ...8-3 Setting FAX ONLY MODE ...8-3 Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode...8-5 Setting Fax/Tel Mode...8-5 Setting the Options for Fax/Tel Mode...8-6 Receiving Faxes Manually: MANUAL MODE...8-8 Setting MANUAL MODE ...8-8 Receiving a Fax Manually ...8-8 Receiving With an Answering Machine: ANS.MACHINE MODE ...8-10...
  • Page 102: Different Ways To Receive A Fax

    Different Ways to Receive a Fax The MultiPASS provides you with several modes for receiving faxes. To determine which mode best suits your requirements, refer to the table below: Receive Mode Main Use FAX ONLY MODE Fax/Tel Mode Fax/Tel MANUAL MODE ANS.MACHINE Fax/Tel MODE...
  • Page 103: Receiving Faxes Automatically: Fax Only Mode

    Receiving Faxes Automatically: FAX ONLY MODE If you have a separate telephone line for the MultiPASS, set FAX ONLY MODE for the MultiPASS to answer all calls as fax calls. Setting FAX ONLY MODE Your MultiPASS is factory-set to FAX ONLY MODE. If you have not changed the receive mode to Fax/Tel Mode or NET SWITCH*, simply follow this procedure: Press Receive Mode to select FAX ONLY MODE.
  • Page 104 Press Stop to return to standby mode. Confirm that FaxOnly is displayed in the LCD. • If FaxOnly is not displayed, press Receive Mode to select FAX ONLY MODE. After a few seconds, the LCD returns to standby mode. The MultiPASS assumes all incoming calls are from fax machines sending faxes. It receives the documents automatically and disconnects all voice calls.
  • Page 105: Receiving Both Faxes And Telephone Calls Automatically: Fax/tel Mode

    Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode Set this mode if you want your MultiPASS to automatically switch between voice and fax calls. For this mode, you need to connect the optional handset or a telephone to your unit. (1 p.
  • Page 106: Setting The Options For Fax/tel Mode

    Setting the Options for Fax/Tel Mode If you set Fax/Tel Mode, you can control precisely how the MultiPASS handles incoming calls by adjusting the following settings: • Adjust the time the unit takes to check whether a call is from a fax machine or a telephone (RING START TIME setting).
  • Page 107 Follow this procedure to set the Fax/Tel Mode options: Follow steps 1 to 9 on page 8-5. Press Set. Use the numeric buttons to enter the time the unit waits before ringing when it receives a call. • You can select from 0 to 30 seconds. •...
  • Page 108: Receiving Faxes Manually: Manual Mode

    Receiving Faxes Manually: MANUAL MODE In MANUAL MODE, if you connect the optional handset or a telephone to your MultiPASS, you can receive voice calls as well as manually activate reception of faxes. You can activate reception from the MultiPASS or from the telephone connected to the unit (this is called Remote receiving).
  • Page 109 If you hear a person’s voice: Start your conversation. If the caller wants to send a fax after talking to you, ask them to press the start button on their fax machine. When you hear a slow beep, press Start on the MultiPASS to begin receiving the fax.
  • Page 110: Receiving With An Answering Machine: Ans.machine Mode

    Receiving With an Answering Machine: ANS.MACHINE MODE Connecting an answering machine to the MultiPASS allows you to receive faxes and telephone messages while you are out. In ANS.MACHINE MODE, the MultiPASS allows the answering machine to answer incoming calls, then listens for the fax tone and automatically receives the fax if it detects this tone.
  • Page 111: Receiving Faxes To The Multipass Suite

    Receiving Faxes to the MultiPASS Suite When your PC is on, you can set the MultiPASS Suite to automatically upload incoming faxes from the MultiPASS to your PC. (1 MultiPASS Suite User’s Guide) When Your PC is Off If you have set the MultiPASS Suite to upload received faxes from the MultiPASS to your PC, but your PC is off, the MultiPASS stores the received faxes in its memory.
  • Page 112: Receiving In Colour

    Receiving in Colour Your MultiPASS has been factory-set to receive faxes in colour from fax machines with colour capability. When receiving a fax, your MultiPASS detects if the incoming fax is a colour or black & white transaction, and prints the fax accordingly. For automatic printing of received colour faxes, you need to have the Colour or Photo BJ cartridge installed in your unit.
  • Page 113: Receiving While Performing Other Tasks

    • Receiving is not cancelled until you press T. • If you change your mind and want to continue receiving, press #. * Based on Canon FAX Standard Chart No. 1, standard mode. Chapter 8 CANCEL? AYES #NO YES=(A) NO=(#) TX/RX CANCELLED TX/RX NO.
  • Page 114: Telstra Faxstream

    Telstra FaxStream In Australia, Telstra offers the FaxStream assign two numbers to your line: one for fax and one for telephone. When the fax number is called, the network sends a specific ring tone which your unit recognises and automatically handles as a fax call. If the telephone number is called, a different ring tone is sent out from the network so that the call is handled as a voice call.
  • Page 115: Network Switch System Operation

    Press Set. Press Stop to return to standby mode. When the RX MODE setting is set to NET SWITCH, no other receive mode can be selected with the Receive Mode button. Network Switch System Operation The procedure for using the network switch system is almost the same as when using the MultiPASS over a normal telephone line.
  • Page 116: Telecom Faxability (new Zealand Only)

    Telecom FaxAbility (New Zealand Only) In New Zealand, Telecom N.Z. offers the FaxAbility capability. This service allows you to assign two numbers to your line: one for fax and one for telephone. When the fax number is called, the network sends a specific ring tone which your unit recognises and automatically handles as a fax call.
  • Page 117: Network Switch System Operation

    Press Stop to return to standby mode. When the RX MODE setting is set to NET SWITCH, no other receive mode can be selected with the Receive Mode button. Network Switch System Operation The procedure for using the network switch system is almost the same as when using the MultiPASS over a normal telephone line.
  • Page 118 8-18 Receiving Faxes Chapter 8...
  • Page 119: Chapter 9 Special Features

    Special Dialling ...9-2 Dialling an Overseas Number (With Pauses) ...9-2 Switching Temporarily to Tone Dialling ...9-4 Confirming a Dial Tone ...9-5 Restricting Use of Your MultiPASS...9-6 Enabling Restriction of Your MultiPASS ...9-6 Cancelling Restriction of Your MultiPASS...9-7 Chapter 9 Chapter 9 Special Features Special Features...
  • Page 120: Special Dialling

    Special Dialling Dialling an Overseas Number (With Pauses) When you dial or register an overseas number, you may need to insert a pause within and/or after the number. The length and location of the pause depends on the telephone system of your country. Follow this procedure to dial an overseas number with pauses: Open the document tray.
  • Page 121 Use the numeric buttons to dial the country code, the area code, and the fax/telephone number of the other party. • If you enter the wrong number, press Stop and start again from step 4. If necessary, press R/Pause to enter a pause.
  • Page 122: Switching Temporarily To Tone Dialling

    Switching Temporarily to Tone Dialling Many information services for banks, airline reservations, hotel reservations, etc., require tone dialling for their services. If your MultiPASS is connected to a rotary pulse line, follow this procedure to set the unit temporarily for tone dialling: Open the document tray.
  • Page 123: Confirming A Dial Tone

    Confirming a Dial Tone* This feature allows you to set your MultiPASS to listen for and detect a dial tone in the middle of a fax/telephone number before dialling the rest of the number. This is called Dial tone detection. Use this feature only when you register a number for speed dialling.
  • Page 124: Restricting Use Of Your Multipass

    Restricting Use of Your MultiPASS By enabling the restriction feature of your MultiPASS, you can prevent unauthorised people from making calls and sending faxes. Enabling Restriction of Your MultiPASS To restrict use of your MultiPASS, you need to enable the LOCK PHONE setting. To prevent access to the LOCK PHONE setting, you need to register a password.
  • Page 125: Cancelling Restriction Of Your Multipass

    Press Stop to return to standby mode. Restriction of your MultiPASS is now enabled. No one can make calls or send faxes. (This setting does not restrict incoming calls or faxes.) Cancelling Restriction of Your MultiPASS If you have previously set a password and enabled the LOCK PHONE setting, follow this procedure to cancel restriction of your MultiPASS: Press Function.
  • Page 126 Press Set. Press Stop to return to standby mode. Restriction of the unit is disabled. Anyone can make calls or send faxes. Special Features DATE SETUP 15:00 FaxOnly Chapter 9...
  • Page 127: Chapter 10: Making Copies

    Chapter 10 Making Copies Documents You Can Copy ...10-2 Copying Documents...10-2 Setting the Length of the Bottom Margin ...10-4 10-1 Chapter 10 Making Copies...
  • Page 128: Documents You Can Copy

    Documents You Can Copy For information on the types of documents you can copy, their requirements, and details on loading documents, 1 Chapter 4. Copying Documents One of the MultiPASS’ convenient features is its ability to make high-quality black & white and colour copies.
  • Page 129 For black & white copying: Make sure the Colour/B&W button’s light is off, then press Image Quality to select the image quality setting you want. • If the Colour/B&W button’s light is on, press Colour/B&W to turn it off. • You can select from the following: –...
  • Page 130: Setting The Length Of The Bottom Margin

    Setting the Length of the Bottom Margin You can adjust the length of the bottom margin for colour copying and colour reception. The default margin length is NORMAL (26 mm). Follow this procedure to set the length of the bottom margin: Press Function.
  • Page 131: Chapter 11 Reports And Lists

    Chapter 11 Reports and Lists Summary of Lists and Reports ...11-2 ACTIVITY REPORT...11-3 TX (Transmission) REPORT...11-4 MULTI TX/RX (Transaction) REPORT...11-5 RX (Reception) REPORT ...11-5 11-1 Chapter 11 Reports and Lists...
  • Page 132: Summary Of Lists And Reports

    Summary of Lists and Reports The table below shows the lists and reports that can be printed from your MultiPASS. Refer to the pages indicated for more details. Report or List USER’S DATA LIST ACTIVITY REPORT TX (Transmission) REPORT RX (Reception) REPORT MULTI TX/RX (Transaction) REPORT DOC.
  • Page 133: Activity Report

    APPEARED ON A PREVIOUS REPORT. Chapter 11 CANON *************************** ACTIVITY REPORT *************************** CONNECTION ID 905 795 1111 Canon CANADA 5001 AUTO RX 905 795 1111 Canon CANADA 5002 AUTO RX 03 3758 2111 Canon TOKYO 0001 B’CAST 2 887 0166 Canon AUSTRALIA 0001 B’CAST...
  • Page 134: Tx (transmission) Report

    TRANSMISSION DURATION TRANSMISSION TIME 11-4 Reports and Lists CANON ********************* TX REPORT ********************* 0003 :COLOUR TX 1 432 2060 Canon OPTICS 12/27 14:59 00’00 CANON #018 BUSY/NO SIGNAL *************************** ERROR TX REPORT *************************** TX FUNCTION WAS NOT COMPLETED TX/RX NO...
  • Page 135: Multi Tx/rx (transaction) Report

    RECEPTION DURATION RECEPTION TIME Chapter 11 CANON ****************************** MULTI TX/RX REPORT ****************************** 0054 ––––– 01]905 795 1111 Canon CANADA [ A 01]03 3758 2111 Canon TOKYO [ A 02]1 49 39 25 25 Canon FRANCE ––––– CANON ********************* RX REPORT *********************...
  • Page 136 11-6 Reports and Lists Chapter 11...
  • Page 137: Chapter 12 Maintenance

    Periodic Cleaning ...12-2 Cleaning the MultiPASS’ Exterior ...12-2 Cleaning the MultiPASS’ Interior ...12-3 Cleaning Inside the Printer Cover ...12-3 Cleaning the Scanner Components ...12-5 Cleaning the Rollers ...12-6 BJ Cartridge ...12-7 BJ Cartridges and BJ Tanks ...12-7 When to Replace a BJ Cartridge or BJ Tank ...12-8 Testing and Cleaning the BJ Cartridge Print Head ...12-10 Printing the Nozzle Check Pattern ...12-10 Cleaning the BJ Cartridge Print Head ...12-11...
  • Page 138: Periodic Cleaning

    Periodic Cleaning Your MultiPASS requires little periodic maintenance. This section describes the necessary cleaning procedures for your MultiPASS. Please note the following before cleaning your unit: • Be sure to disconnect the power cord before cleaning the MultiPASS. Since documents in memory are erased when the power is disconnected, print any documents stored in memory before disconnecting the power cord.
  • Page 139: Cleaning The Multipass' Interior

    Cleaning the MultiPASS’ Interior Cleaning Inside the Printer Cover To prevent ink spots and paper dust from accumulating inside the MultiPASS and affecting print quality, clean the unit’s print area periodically. Follow this procedure to clean inside the MultiPASS: Disconnect the power cord from the MultiPASS.
  • Page 140 Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the unit’s interior (shaded area), especially around the platen. • Be careful not to touch the BJ cartridge or its holder. When you are finished, close the printer cover.
  • Page 141: Cleaning The Scanner Components

    Cleaning the Scanner Components Follow this procedure to periodically check and clean the scanner components: Disconnect the power cord from the MultiPASS. Open the document tray. Open the operation panel partially by gently pulling it towards you. • It only opens slightly. While holding the operation panel open, clean these components: Separation guide and separation roller...
  • Page 142: Cleaning The Rollers

    Clean the shaded areas of the operation panel. • Dirt and dust particles that collect on the underside of the operation panel affect the quality of the documents you copy or send. Use a clean, soft, dry, lint-free cloth to wipe up paper dust from the areas (shaded) surrounding the separation roller.
  • Page 143: Bj Cartridge

    You can purchase the following BJ cartridges and tanks for use with your MultiPASS. Contact your local authorised Canon dealer. For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon BJ cartridges and tanks described in this guide.
  • Page 144: When To Replace A Bj Cartridge Or Bj Tank

    BC-30e Black BJ Cartridge Prints in monochrome. It contains one black BJ tank. When to Replace a BJ Cartridge or BJ Tank How frequently you need to replace a BJ cartridge or tank depends on how you use your MultiPASS. If you print many graphics, halftones, or greyscales, you will need to replace them more often than if you print mainly text.
  • Page 145 • To help ensure the maximum life of your BJ cartridges, always follow the guidelines for cartridge maintenance. (1 p. 2-13) • For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon BJ cartridges and tanks described in this guide.
  • Page 146: Testing And Cleaning The Bj Cartridge Print Head

    Testing and Cleaning the BJ Cartridge Print Head The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper. To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your MultiPASS is equipped with a print head cleaning function that does this.
  • Page 147: Cleaning The Bj Cartridge Print Head

    Cleaning the BJ Cartridge Print Head If your printouts become faint or streaked, or if their quality otherwise deteriorates, print the nozzle check pattern to see if the print head nozzles are operating properly (1 p. 12-10). If the pattern is broken, missing, or a specific colour is not printed, clean the BJ cartridge print head.
  • Page 148: Replacing The Bj Cartridge

    Replacing the BJ Cartridge This section describes how to replace the BJ cartridge. Before replacing the BJ cartridge, be sure to read the section When to Replace a BJ Cartridge or BJ Tank. (1 p. 12-8) • The procedure explained here is the same for replacing an old BJ cartridge with a new one, or simply exchanging the BJ cartridge for one of the optional BJ cartridges.
  • Page 149 Raise the blue cartridge lock lever on the cartridge holder and remove the BJ cartridge. • Discard the old BJ cartridge immediately according to the local laws and regulations for disposal of consumables. You may want to place it in a plastic bag to keep any residual ink from spilling.
  • Page 150 Press on the two orange tabs and remove the two orange pieces from the BJ cartridge. Install the BJ tanks into the BJ cartridge. Be sure to install them in their correct slot. The illustration here shows the correct colour array of BJ tanks in a BJ cartridge.
  • Page 151 Insert the BJ tank into the far right slot on the BJ cartridge, then press it down from the top until it clicks into position. For the Colour and Photo BJ cartridges, repeat steps 8 and 9 to install the other BJ tanks.
  • Page 152: Aligning The Print Head

    Aligning the Print Head When you replace an old BJ cartridge for a new one, you need to align the print head position of the BJ cartridge before printing. Follow this procedure to align the print head: Press Function. Press Cleaning. Use d or u to select ALIGN PRINT HEAD.
  • Page 153 Press Set twice. • The MultiPASS prints the HQ pattern. (1 sample below) Press Set again. For the printed B1 pattern, use d or u to enter the value above the perfectly aligned lines. Press Set. For the printed B2 pattern, use d or u to enter the value above the perfectly aligned lines.
  • Page 154: Replacing A Bj Tank

    Replacing a BJ Tank This section describes how to replace a BJ tank in an installed BJ cartridge. Before replacing a BJ tank, be sure to read the section When to Replace a BJ Cartridge or BJ Tank. (1 p. 12-8) •...
  • Page 155 Press on the tab to release the empty BJ tank, then remove it from its slot. • Do not remove the BJ cartridge from the MultiPASS. • Do not remove several BJ tanks together. Remove and replace each one individually to ensure that they are inserted in the correct slot.
  • Page 156 Repeat steps 4 to 6 to remove and install other BJ tanks. Be sure to install them in their correct slot. The illustration here shows the correct colour array of BJ tanks in a BJ cartridge. • For details on the BJ tanks for each BJ cartridge, 1 p.
  • Page 157: Chapter 13 Troubleshooting

    If You Cannot Solve the Problem ...13-2 Clearing Jams ...13-3 Jams in the ADF ...13-3 Jams in the Multi-Purpose Tray...13-4 LCD Messages ...13-5 Paper Feeding Problems...13-13 Faxing Problems...13-14 Sending Problems ...13-14 Receiving Problems...13-16 Copying Problems ...13-19 Telephone Problems...13-20 Print Quality Problems...13-20 Printing Problems...13-22 General Problems ...13-24 If a Power Cut Occurs ...13-26...
  • Page 158: If You Cannot Solve The Problem

    Canon dealer or the Canon help line. Do not attempt to disassemble or repair the unit yourself. If you need to contact Canon directly, make sure you have the following information: • Product name MultiPASS C100 •...
  • Page 159: Clearing Jams

    ADF. If the paper does not pull out easily, do not force it. Contact your local authorised Canon dealer or the Canon help line. When you are finished, close the operation panel by pressing it down from the centre.
  • Page 160: Jams In The Multi-purpose Tray

    Jams in the Multi-Purpose Tray If print media jams in the multi-purpose tray, the LCD displays CLEAR PAPER JAM. Follow this procedure to clear the jam: You do not need to unplug the unit when clearing paper jams. Close the document tray if necessary. Gently pull any jammed paper out of the unit as shown.
  • Page 161: Lcd Messages

    LCD Messages The following messages are displayed in the LCD when the MultiPASS is performing a function or encounters an error. The error code appears in the ACTIVITY REPORT. (1 p. 11-3) Message Error Code Cause AUTO REDIAL — BUSY/NO SIGNAL #005/018 Chapter 13 Action...
  • Page 162 Message Error Code Cause C INK EMPTY CARTRIDGE JAMMED CHANGE CARTRIDGE CHECK COVER CHECK DOCUMENT CHECK PAPER SIZE 13-6 Troubleshooting — The Cyan BJ tank in the Colour or Photo BJ cartridge is empty. — The cartridge holder cannot move. This is normally due to a paper jam.
  • Page 163 The waste ink tank Contact your local (which holds the ink used authorised Canon dealer or for print head cleaning) the Canon help line to may be full. have the waste ink tank replaced immediately. There is a paper jam.
  • Page 164 Message Error Code Cause ECM RX ECM TX INSTALL BC-33 13-8 Troubleshooting — The unit is receiving a fax using Error Correction Mode (ECM). — The unit is sending a fax using Error Correction Mode (ECM). — You tried to make a colour copy with the installed Black BJ cartridge.
  • Page 165 Message Error Code Cause INSTALL BC33/30 — INSTALL BC33/34 — K INK EMPTY — LOAD PAPER — M INK EMPTY — MEMORY FULL #037 Chapter 13 Action You disabled the PHOTO Replace the BJ cartridge INK PRINT setting with the Colour or Black BJ (1 p.
  • Page 166 Message Error Code Cause MEMORY FULL (Continued) MEMORY USED nn % NO RX PAPER NO TEL # NOT AVAILABLE PHOTO INK IN USE 13-10 Troubleshooting The unit’s memory is full because you tried to send or copy too many pages at once, or a very long or detailed document.
  • Page 167 Message Error Code Cause PRINT W/ BC-34? — REC’D IN MEMORY — RECEIVED IN FILE — TRY AGAIN IN B&W #085 TX/RX CANCELLED — TX/RX NO. nnnn — Chapter 13 Action Press T to print the colour You disabled the PHOTO INK PRINT setting document with the Photo (1 p.
  • Page 168 Message Error Code Cause TX/RX NO. nnnn SCANNING P.nnn MEMORY FULL (Three messages toggle.) WAIT COOLING Y INK EMPTY 13-12 Troubleshooting — The unit is sending a document and its memory is full. — During printing, the BJ cartridge print head may have become too hot.
  • Page 169: Paper Feeding Problems

    Paper Feeding Problems Paper does not load. The multi-purpose tray may contain too many sheets. • Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P). (1 p. 2-17) Paper may not be loaded correctly. •...
  • Page 170: Faxing Problems

    Transparencies or back print film do not feed correctly. The transparencies or back print film may not be loaded correctly. • Make sure they are loaded properly (1 p. 2-17). Do not load more than 30 transparencies or 10 back print film sheets in the multi-purpose tray. Repeated paper jams occur.
  • Page 171 The one-touch speed dialling button or coded speed dialling code you entered may not be registered for the feature you want to use. • Check the one-touch speed dialling button or coded speed dialling code and make sure it is registered correctly. (1 Chapter 6) You dialled or have been provided with an incorrect number.
  • Page 172: Receiving Problems

    Cannot send using Error Correction Mode (ECM). The other party’s fax machine may not support ECM. • If the other party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disabled. •...
  • Page 173 The MultiPASS does not switch automatically between telephone and fax reception. The MultiPASS may not be set to switch automatically between telephone and fax reception. • For the MultiPASS to switch automatically, the receive mode must be set to Fax/Tel Mode, ANS.MACHINE MODE, or NET SWITCH* (1 Chapter 8).
  • Page 174 Faxes do not print. The BJ cartridge or tanks may not be installed properly. • Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13) • Be sure to remove the protective tape from the BJ cartridge before you install it. (1 p.
  • Page 175: Copying Problems

    Copying Problems The MultiPASS will not make a copy. One or more BJ tanks in the installed BJ cartridge may be empty. • Check for an error message in the LCD (1 p. 13-5) and replace if necessary. (1 p. 12-18) You may be trying to make copies with the incorrect BJ cartridge installed in the MultiPASS.
  • Page 176: Telephone Problems

    Telephone Problems You cannot dial. The telephone line may not be connected properly. • Make sure all line connections are secure. (1 p. 2-6) The power cord may not be plugged in securely. • Check that the power cord is plugged securely into the MultiPASS and into the wall outlet (1 p.
  • Page 177 The BJ cartridge print head may be worn out. • Determine if the problem is with the BJ cartridge print head (1 p. 12-8) and replace the BJ cartridge if necessary. (1 p. 12-12) You may not have aligned the BJ cartridge print head after installing a new BJ cartridge.
  • Page 178: Printing Problems

    If the problem is fixed, the Alarm light will turn off, the cartridge holder will move to its home position on the right side of the unit, and the LCD will return to standby mode. If the Alarm light remains lit, contact your local authorised Canon dealer or the Canon help line.
  • Page 179 The BJ cartridge print head may need cleaning. • Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary. (1 p. 12-11) The BJ cartridge or tanks may need to be replaced. • Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace if necessary.
  • Page 180: General Problems

    The printout curls. Your page may include a large amount of ink. • Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. Then remove the page carefully without touching any surfaces. •...
  • Page 181 Nothing appears in the LCD. The power cord may not be plugged in securely. • Check that the power cord is plugged securely into the MultiPASS and into the wall outlet (1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.
  • Page 182: If A Power Cut Occurs

    LOAD PAPER. If this occurs, press Resume to return to standby mode. (The MEMORY CLEAR REPORT will not be printed.) 13-26 Troubleshooting CANON ************************************ MEMORY CLEAR REPORT ************************************ MEMORY FILES DELETED MODE CONNECTION TEL/ID 01] Canon CANADA 05] Canon OPTICS [A 32] Canon UK PGS. SET TIME 27/12 16:03 27/12 16:08 Chapter 13...
  • Page 183: Chapter 14 Summary Of Settings

    Chapter 14 Summary of Settings Understanding the Menu System...14-2 Accessing the Menus ...14-2 User Settings Menu ...14-4 Report Settings Menu ...14-5 TX (Transmission) Settings Menu...14-6 RX (Reception) Settings Menu ...14-7 Printer Settings Menu ...14-8 System Settings Menu ...14-9 14-1 Chapter 14 Summary of Settings...
  • Page 184: Understanding The Menu System

    Understanding the Menu System The MultiPASS menu system allows you to customise the way your unit operates. It consists of six menus, each containing settings that control different functions of your MultiPASS. • If your MultiPASS is connected to a PC, we recommend using the MultiPASS Suite to adjust settings.
  • Page 185 Refer to the appropriate table (1 following pages) and use these guidelines to select and register settings: Use d or u to scroll through the settings. To register a setting or access sub-settings, press Set. To return to a previous level, press Data Registration.
  • Page 186: User Settings Menu

    User Settings Menu For details on accessing the settings below, 1 pp. 14-2, 14-3. Setting Description DATE & TIME Sets the current date. (1 p. 3-7) UNIT TELEPHONE # Enters the fax/telephone number you want to appear at the top of each fax page you send. (1 p. 3-7) UNIT NAME Enters the name or company name you want to appear at the top of each fax page you send.
  • Page 187: Report Settings Menu

    Report Settings Menu For details on accessing the settings below, 1 pp. 14-2, 14-3. Setting Description TX REPORT Enables/disables automatic printing of a transmission report. (1 p. 11-4) PRINT ERROR ONLY: Prints a report only when a transmission error occurs. OUTPUT YES: Prints a report every time you send a document.
  • Page 188: Tx (transmission) Settings Menu

    TX (Transmission) Settings Menu For details on accessing the settings below, 1 pp. 14-2, 14-3. Setting Description ECM TX Enables/disables Error Correction Mode (ECM) during transmission. MID PAUSE SET Selects the length of the pause entered when you press R/Pause. AUTO REDIAL Enables/disables automatic redialling if the other party’s line is busy on the first attempt.
  • Page 189: Rx (reception) Settings Menu

    RX (Reception) Settings Menu For details on accessing the settings below, 1 pp. 14-2, 14-3. Setting Description ECM RX Enables/disables Error Correction Mode (ECM) during reception. RX MODE Selects the receive mode. (1 Chapter 8) If you select FAX/TEL AUTO SW, you can select additional sub-settings.
  • Page 190: Printer Settings Menu

    Printer Settings Menu For details on accessing the settings below, 1 pp. 14-2, 14-3. Setting Description RX REDUCTION Enables/disables reduction of faxes to fit on the paper loaded in the multi-purpose tray. REDUCE Selects the direction of the reduction. DIMENSION PAPER SIZE Selects the size of the paper loaded in the multi- purpose tray.
  • Page 191: System Settings Menu

    System Settings Menu For details on accessing the settings below, 1 pp. 14-2, 14-3. Setting Description UN/LOCK PHONE Enables/disables restriction of the MultiPASS. (1 p. 9-6) PASSWORD Enters a password to restrict access to the LOCK PHONE setting below. LOCK PHONE Enables/disables restriction of the MultiPASS to make calls and send faxes.
  • Page 192 14-10 Summary of Settings Chapter 14...
  • Page 193: Appendix A Specifications

    Appendix A Specifications General Specifications ...A-2 Facsimile ...A-2 Copier ...A-3 Telephone...A-3 Printer...A-3 BJ Cartridges...A-4 Scanner ...A-4 Appendix A Specifications...
  • Page 194: General Specifications

    FAX FINE: 8 pels/mm FAX PHOTO: 8 pels/mm halftones – Colour: FAX STANDARD: 200 FAX FINE: 200 * Based on Canon FAX Standard Chart No. 1, standard mode. ** Based on Canon COLOUR FAX TEST SHEET. 3.85 lines/mm 7.7 lines/mm 7.7 lines/mm with...
  • Page 195: Copier

    – Black Printing With Colour BJ Cartridge, fast: 6 pages/minute – Black Printing With Black BJ Cartridge, fast: 9 pages/minute Maximum Print Width 203.2 mm Resolution 1440 (horizontal) * Based on Canon standard pattern. 152 mm: 720 (vertical) dpi Specifications...
  • Page 196: Bj Cartridges

    Compatibility TWAIN * Based on the number of sheets per BJ tank over the printable area on plain paper. ** Based on Canon Multi Drop Head Standard Chart. *** Based on Canon FAX Standard Chart No. 1. Specifications Scanning Speed –...
  • Page 197: Appendix B Options

    Appendix B Options Optional Handset ...B-2 Package Contents...B-2 Attaching the Handset to Your MultiPASS ...B-3 Maintaining Your Handset ...B-4 Appendix B Options...
  • Page 198: Optional Handset

    Optional Handset An optional handset is available for connection to your MultiPASS. Contact your Canon dealer for more information on purchasing this option. Package Contents Make sure your handset package includes the following items: HANDSET RINGER VOLUME SWITCH Use a pen or other pointed...
  • Page 199: Attaching The Handset To Your Multipass

    Attaching the Handset to Your MultiPASS Follow this procedure to attach the handset to your MultiPASS: Use a screwdriver to remove the two covers on the left side of the unit. Remove the screws from the plugs and insert the plugs into the holes on the handset cradle.
  • Page 200: Maintaining Your Handset

    Maintaining Your Handset To maintain your handset in top working condition, be sure to follow these guidelines: • Do not leave your handset exposed to direct sunlight. • Do not install your handset in hot or humid conditions. • Do not spray aerosol polishes on your handset since they may enter the holes on your handset and cause damage.
  • Page 201 u button: 2-12, 14-2 d button: 2-12, 14-2 l button: 2-12, 3-5 r button: 2-12, 3-4, 3-5 R (Redial)/Pause button: 2-11, 7-10, 9-2 1-TOUCH SPD DIAL LIST description: 11-2 printing: 6-13 sample: 6-14 Accessing, menus: 14-2, 14-3 ACTIVITY REPORT description: 11-2 printing: 11-3 sample: 11-3 setting: 11-3, 14-5...
  • Page 202 CALLING VOLUME setting: 14-4 Cancelling automatic redialling: 7-11 manual redialling: 7-10 receiving: 8-13 sending: 7-9 Canon specialty print media (See Specialty print media) Cartridge (See BJ Cartridge) CARTRIDGE JAMMED message: 13-6 CHANGE CARTRIDGE message: 13-6 CHECK COVER message: 13-6 CHECK DOCUMENT message: 13-6...
  • Page 203 Container, BJ cartridge: 2-2, 12-13 Contrast, setting scanning: 7-4 Conventions, type: 1-2, 1-3 CONVERT CLR>B&W? message: 13-7 Copy button: 2-11, 10-2 Copying: 10-2, 10-3 document requirements: 4-2, 4-3 problems: 13-19 setting scanning contrast: 7-4 Cord, power: 2-2, 2-9 Correcting mistake: 3-5 Cover, printer: 2-10 Customer support: 1-3 Cyan BJ tank: 12-7...
  • Page 204 FAX/TEL AUTO SW setting: 8-5, 14-7 Fax/Tel Mode description: 8-2 setting: 8-5 setting options for: 8-6, 8-7 FaxAbility: 8-16, 8-17 FaxOnly display (See FAX ONLY MODE) FaxStream ™ Duet: 8-14, 8-15 FaxTel display (See Fax/Tel Mode) Feed lever, document: 2-11, 4-2 Feeding, paper problems: 13-13, 13-14 Film (See individual film names) Function...
  • Page 205 M INK EMPTY message: 13-9 Magenta BJ tank: 12-7 Maintenance, safety instructions: 1-4 MAN/AUTO SWITCH setting: 14-7 Manual display (See MANUAL MODE) Manual document feed: 4-2, 4-4, 4-5 MANUAL MODE description: 8-2 receiving in: 8-8, 8-9 setting: 8-8 Manual redialling: 7-10 cancelling: 7-10 Manual sending via the handset: 7-7, 7-8 cancelling: 7-9...
  • Page 206 2-9 Print head aligning: 12-16, 12-17 cleaning: 12-11 testing: 12-10 Print media (See also individual print media names) Canon specialty: 5-9 to 5-13 quantity: 5-2 requirements: 5-2 selecting: 5-4, 5-5 size: 5-2 specialty: 5-9 to 5-13 type: 5-2 weight: 5-2...
  • Page 207 paper feeding: 13-13, 13-14 print quality: 13-20 to 13-22 printing: 13-22 to 13-24 receiving: 13-16 to 13-18 receiving in memory when: 8-13 sending: 13-14 to 13-16 telephone: 13-20 PSTN setting: 3-11, 14-4 Quality adjusting: 7-2 to 7-4 print problems: 13-20 to 13-22 Quantity document: 4-2 print media: 5-2...
  • Page 208 Sender information description: 3-6 printing list to check: 3-9 registering: 3-6 to 3-8 Sending cancelling: 7-9 delayed: 7-15 document requirements: 4-2, 4-3 manual via the handset: 7-7, 7-8 memory: 7-6, 7-7 methods: 7-6 to 7-8 preparing for: 7-2 to 7-5 problems: 13-14 to 13-16 sequential broadcasting: 7-13 to 7-15 setting for black &...
  • Page 209 TTI POSITION setting: 14-4 TX (Transmission) REPORT: 11-2, 11-4 Settings menu: 14-6 TX REPORT setting: 14-5 TX START SPEED setting: 14-9 TX TERMINAL ID setting: 14-4 TX/RX CANCELLED message: 13-11 TX/RX NO. nnnn, SCANNING P .nnn, MEMORY FULL message: 13-12 TX/RX NO.
  • Page 210: Index

    I-10 Index...

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